Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,200 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I give you 4 stars because inside the palette is plastic”

Helpful Report

Posted 6 years ago

“I didn’t received my package !!! I wrote you an email last week no answer”

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Posted 6 years ago

“The most fun I’ve ever had trying on lipstick”

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Posted 6 years ago

“I bought the "Mini Mani Month 2018" as an advent calendar - I'm sure many others do. I bought it on 21st November, paying for courier delivery. It was finally planned to be delivered on 1st December, sone 11 days later - not exactly helpful to give for advent. When I talked to Ciate customer services I was told they'd been really busy (what a surprise) and that they hoped (!) I'd get an early delivery slot on the 1st. They did absolutely nothing to help. Well, at 6:30pm on a Saturday evening (1st Dec) it still hadn't arrived. We left for the weekend. Apparently, some time later, it was delivered to a neighbour. I didn't get to give the gift on time. I didn't expect advent to be a surprise to Ciate or for it to take 11 days to ship with a paid for courier service. Totally let down. Don't use them if you want to receive your goods in a timely manner nor if you expect them to react to problems. As for the calendar - well, it's a pile of nail polishes of varying shades and types. They're so varied that it's very likely that you won't like quite a few and some you will.”

Helpful Report

Posted 6 years ago

“Ad oggi non ho ancora ricevuto nulla”

Helpful Report

Posted 6 years ago

“I do love these lip sticks but I do find the lip colour bleeds and stained my lips . But lovely colour and clever when sparkles”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“A fabulous nail varnish which has been much admired .”

Helpful Report

Posted 6 years ago

“Love the glitter effect, found them a bit drying but not too bad Got the 5 pack trial size ones, altho found the two light pinks don't suit me Would be good to have some other colours in trial packs before commiting to a full sized one”

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Posted 6 years ago

“package arrived quickly”

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Posted 6 years ago

“The delivery was slow and the lipstick did not live up to its description”

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Posted 6 years ago

“Never received the item, signed for by a random signature but Hermes hadn't left a card or any information on where the parcel was. Wasted money spoke to support and they couldn't help!”

Helpful Report

Posted 6 years ago

“I wouldn't know what the products are like as I have yet to receive them 2 weeks after receiving a despatch email. Delivery service is appalling and Ciate seem unwilling to chase to the delivery to find out where my order is despite numerous emails.”

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Posted 6 years ago

“Fast shipping Im sure my daughter will love it. Thank you”

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Posted 6 years ago

“Made a perfect advent choice using Ciate..great calendar and arrived right on time.”

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Posted 6 years ago

“The advent calendar is fantastic! Love all nail polishes, wonderful colors and very good quality.”

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Posted 6 years ago

“Easy to order and pay. No problems with delivery and good communication throughout.”

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Posted 6 years ago

“Tried to contact you directly, very disappointed not sparkly at all. I have tried all the colours and they are all the same, no sparkle.”

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Posted 6 years ago

“Love the nail polishes so bad!!”

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Posted 6 years ago

“Love my set of glitter flip just what i wanted and a bargin at half the price. They would make ideal gifts”

Helpful Report

Posted 6 years ago

Ciate London is rated 4.3 based on 3,200 reviews