Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,200 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Calendar was a great gift and customer services very helpful in dealing with delivery problem”

Helpful Report

Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Lovely set of lipsticks great colours”

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Posted 6 years ago

“First of all, get my name right. I have a double Harrell surname, I am sick of people (usually companies) dropping the second part of it and addressing me incorrectly. Secondly, delivery time was awful, it took over a week to be dispatched and then another week until it arrived and was falsely signed for. It was delivered to my business address which is closed on a Saturday yet I received an email on the Saturday saying it had been signed for and delivered (it hadn't, it turned up on Monday). Finally the actual product is nowhere near as glittery as the adverts made out and 2 of them do not flip at all which means only 3 out of 5 work and poorly at that.”

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Posted 6 years ago

“Fast shipping, amazing service and product.”

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Posted 6 years ago

“Ordered the Advent calendar on Nov 23rd, contacted Ciate on 27th to confirm shipment & told there was an issue & they weren't sure when my Advent calendar would arrive. Chased several times for more details, info on Hermes tracking not clear & eventually received on 4 December - terrible service from Ciate & Hermes (who dumbed my delivery on a public footpath in the rain signing the delivery as 'gate' without ringing the bell for access, I was home)”

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Posted 6 years ago

“Nothing like the advert very disappointed”

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Posted 6 years ago

“I haven't received my order. Nobody answered my email and I just received this e-mail of appreciation.”

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Posted 6 years ago

“Company very good efficient and very helpful the colours of the lipstick seem slightly different to the colours in the picture though I’ve ordered 2 lipsticks now and both colours not what I thought.”

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Posted 6 years ago

“Poor customer service. Items took much longer than 2-3 days to come once dispatched. Emailed, tweeted and Facebooked with no response. Appears lots of people were having the same issues. Unable to track through Royal Mail. Couldn’t find a phone number. When I did, spoke to someone who was very nice but promised to email and they didn’t...surprise.”

Helpful Report

Posted 6 years ago

“In terms of customer service and delivery I can't complain.”

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Posted 6 years ago

“I didnt received it yet! Im still waiting for an answer, please let me know”

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Posted 6 years ago

“Gorgeous glitter flips! They stay put and do exactly as it says on the label. Love them :) 5 stars.”

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Posted 6 years ago

“Too dark, too sticky and not much sparkle.”

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Posted 6 years ago

“La palette est vraiment magnifique, un vrai trésor”

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Posted 6 years ago

“Good service. Nail products are amazing!”

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Posted 6 years ago

“Ciate is a great brand that never fails to impress. I love the quality. I just wished they offered more nail products like they use to.”

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Posted 6 years ago

“I am very happy with my purchase,love every nail colour.”

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Posted 6 years ago

“Ordered next day delivery but did not arrive until later the following week. Otherwise the products are beautiful.”

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Posted 6 years ago

“I love ciate. Their products never disappoint.”

Helpful Report

Posted 6 years ago

Ciate London is rated 4.3 based on 3,200 reviews