Clarks Reviews

Name: Clarks
Address: -, - -, Somerset
Rating: 3.06

3.1 Rating 81 Reviews

51 %

of reviewers recommend Clarks

3.1

Based on 81 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Clarks:

C & J Clark Limited was founded in 1825 in Street, Somerset. Clarks is one of the UK&s largest, privately owned company&s. Sold in nearly 150 countries worldwide Clarks has a broad reach, creating footwear for men, women and children.

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Anonymous // 01/01/2019

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“Horrible customer service I’m on hold 2hr & still no person!!!”

Helpful Report

Posted 1 month ago

“I feel that this information is necessary as a warning to other potential buyers. The shoe(s) in the photos is almost new. I had a similar pair prior to these that were, in all fairness, very comfortable right from new, so I bought a second pair to 'put away for the future' --on the first pair both soles parted from the uppers; this was after about 6 months, but this second pair have failed very quickly indeed...note: gluing up with such as 'Evo-stick' only has a certain life-span. I have also noticed (when removing the inner sole) that both shoes have been letting water in--the material under the inner sloe is compressed card which will disintegrate! --This was common on shoes costing a tenner from Timpsons years ago! Clarks shoes used to use durable fabric or leather in the past. The drop in quality nowadays is staggering. There is no pride in the product...it smacks of profit before customer satisfaction.”

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Posted 6 months ago

“Fabulous shoes and absolutely amazing customer service from the wonderful Esi.”

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Posted 6 months ago

“They support genocide. May as well make the shoes from the skins of dead Palestinians. Boycott”

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Posted 8 months ago

“Do not shop from them. I got a shoe, and then returned it for size issues. The refund is still not done. Almost 50 days in.”

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Posted 9 months ago

“Horrible customer service! Cannot understand them and no one speaks English very well. Offered me a 25% discount and said it cannot be applied to after they ship the item. Called them again they never applied it and argued with ignorant person named Lauren . Will be calling my credit card next to dispute! Do not order from Clark’s website!”

Helpful Report

Posted 9 months ago

“Ordered 2 pairs of shoes online £155, arrived very quickly, they were not right for me so I took them to the Clark’s Shop near me for a refund as it said I could on my invoice. Sorry can’t do refunds here I was told, you can leave them and I will deal with it the manageress said. Ok I leave the shoes, can I have a receipt to say there are in the shop, no we can’t do this. Have been in touch with Customer Support twice, who are based in South Africa still waiting, at least some acknowledgment to say they have my shoes, never mind a refund. Why does Clark’s say return your shoes to a store for a refund when this is not the case? Very disappointed!!”

Helpful Report

Posted 11 months ago

“Absolutely agree with all comments. Received my boots and although says 39 more like 35. Zip broken and more like cardboard not leather and would definitely fall to pieces in the rain. No paperwork for return information. Beware.”

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Posted 1 year ago

“These shoes are garbage. They fell apart within 2 weeks. They were shipped by boat from china. Took nearly 1 month to get here. I bought them off an ad while i was playing ten crush. 60.00 for 2 pairs. Dont wate your money. Only buy from us companies made in usa. NEVER AGAIN”

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Posted 1 year ago

“Weñt into clarks shoe shop in Solihull today, Pat served me, what a lovely lady and very well informed, would definitely go back 😀”

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Posted 1 year ago

“Both my husband and father bought Clarks shoes and both had the soles come away within a few wears and had to glue them back on. This is terrible quality compared to years ago”

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Posted 1 year ago

“Ordered - waited and waited and waited. Product arrived very late. Didn’t fit. Returned - still waiting for credit to my card. Called - was in gueue for over an hour. No answer Next step - contact my NYS assemblyman”

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Posted 2 years ago

“We have used Clarks Carmarthen for our 2 year old daughter Jasmine. On all 3 occasions, we have been served by Sarah (Assistant 76) I highly recommend using this store its always very clean and tidy, the staff are very helpful and welcoming. Sarah is really skilled in her work and provides an excellent service. She is very natural, always friendly and patient which makes a visit to the store a special experience. Big fan of Jasmines new shoes too, thanks Clarks!”

Helpful Report

Posted 2 years ago

“Ordered Online - a pair of Men's Shoes size 11, Clark's delivered size 10 ? How hard can it be to select the correct size!!!!! So, I had to go to the local Clark's shop to get a refund (or pack it all up and return it). Why do companies like Clark's employ staff who cannot read or cannot be bothered to do the job properly.....and when it goes wrong, its the customer who is left to sort it out......not a happy customer.”

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Posted 2 years ago

“Clarks shoes used to be great and I would buy nothing else . In last couple of years however the popular makes are discontinued it seems and less attractive ones offered . Trying to get size that fits I found impossible as every store did not have my size the popular 91/2 !”

Helpful Report

Posted 2 years ago

“Horrible company to deal with. Ordered online. Received a pair of shoes that were terrible stinky vinyl. Badly made. Gobs of glue everywhere. Requested a refund. Was told to return the shoes but to be aware the shipping fees would cost more than the shoes. Was offered a discount to keep the shoes and partial refund was promised. Months later... no refund. They won't respond to my emails. Lost my money and threw the shoes in the garbage. DO NOT buy from this company!!”

Helpful Report

Posted 2 years ago

“Looking at their description on providing superior shoes etc are all but a scam. Their products are of super inferior quality and the customer service is horrendous and pathetic. Luckily they do not have a reviews page but I think they took it down because they would have gotten 0 star. Rubbish brand. This will be my first and last time buying from this brand. Too bad there is no zero star.”

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Posted 2 years ago

“Returned a pair of boots, Clarks sent me a email saying they received them and would refund my money in fourteen days that was a month ago not responding to my emails will never order from them again”

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Posted 3 years ago

“What a scam! The shoes I got look nothing like the advertisement. A bunch of cheap material with no support. The customer service is so bad. They will not give me my money back and think I'm going to mail these to china. Never do business with these crooks!”

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Posted 3 years ago

“My problem is with clarksnice these are nothing but poor knockoff's from china! The leather is vinyl and it stinks! There is nothing orthopedic about these shoes, and it appears that getting a refund will cost me more than the shoes because I need to return them to china!!!! Really! Do not fall for this scam!!!!!”

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Posted 3 years ago

Clarks is rated 3.1 based on 81 reviews