Classic Firearms Reviews

Name: Classic Firearms
Rating: 4.44

4.4 Rating 3,003 Reviews

87 %

of reviewers recommend Classic Firearms

Company Reviews

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Metrics

4.4

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Classic Firearms 4 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Chinese SKS, paying an extra $20 for matching serial numbers. Nowhere in their site was there a mention of a slowed process due to COVID. I did receive an email that my order was ready for “picking”, but that it could sit there “for a while”. On June 26th, nine days after my order, after I wrote them, I was told my order was in the “packing stage”, and that it should ship in the next 24-48 hours. That was a Friday. I waited until Tuesday, giving them the full weekend plus two business days to ship, still nothing. I contacted them again, by email(Tristan has been pretty diligent with his enigmatic responses, to his credit) on Wednesday the 1st of July, asking for a specific information regarding why it hasn’t yet been shipped, and let him know I was considering canceling my order, and all he could say today is that they were dealing with “variables beyond their control”. If your company deals in products that you advertise as having, and your customer service reps are either given false data or told to lie to string customers along, your going to fail. I wish I had had the forethought, prior to my attempt to make a purchase from them, to check out company reviews. Up until this point I have not had such a disappointing experience with any other company or internet purchase. Today, I’ve written them my second to last email. My next one will either be a cancellation or an acceptance letter.”

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Posted 5 years ago

“This is one of the worst companies I have ever dealt with. There custome service is by far yhe worst I've ever had tomhe pleasure of dealing with. I ordered a 25 round drum for an AK style 12 guage, the drum came damaged and inoperable. I contacted Classic Firearms within a day of receiving the damaged product and they informed me I would have to take the issue up with the manufacturer. After several emails and calls to SGM Tactical with no response I then contacted Classic Firearms again. They informed me that I would have to do a return (of which I would be responsible for original and return shipping cost along with a possible restocking fee). Why should I be charged when I didn't receive what I paid for. They sent me damaged product. The real deal killer was the fact that paid extra for Classic Firearms extended warranty which "Jay" was kind enough to tell me is pretty much useless. I will never deal with this company again. Best of luck to them in sticking it to future customers.”

Classic Firearms 1 star review on 2nd July 2020

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Posted 5 years ago

“AVOID AVOID AVOID This the worst company ever, all they do is steal your money no orders are fulfilled and the customer service is non existent they don’t accept phone calls do your homework or donate your money.”

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Posted 5 years ago

“Worst company ever ordered a revolver on June 17th, got email stating shipped on June 26 shipment canceled 9 minutes later and my order was marked complete? It’s July 2nd now and customer no service emails are form letters and they aren’t accepting phone calls. I’ve filed complaints with Better Business Bureau and The NC Dept of Justice, this ripoff is apparently the norm for this company I found out too late I didn’t read the reviews before I ordered. Avoid AVoid AVOID this company of criminals the owners should be locked up. My next step is small claims court.”

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Posted 5 years ago

“I had favorable transactions with these people in the past. The last order they shipped one out of three items. Daily Emails have yet to prompt a response. They won't accept phone calls, and I have lost me patience. What the hell?”

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Posted 5 years ago

“I bought an AR 9 pistol, the FM 9 with 5 in short barrel, they just came in stock that day, so I bought 1 right away, said they were 8 left when I bought mine on June 25, 2020..I paid for the gun, set up my FFL and I received an email that I was G2G, in line waiting to be shipped. I was excited to get this sought after gun and so I'm checking my email every day in hopes of it being shipped. Today, June 30, 2020 I received an email from Classic saying there was a discrepancy in their inventory and they had to cancel my order. Very disappointing..They said they had 8 left when I purchased mine...What's up with these guys? This was my first (and last) attempted purchase with Classic Firearms..”

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Posted 5 years ago

“They suck do not deal with this company.”

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Posted 5 years ago

“I have never dealt with such an unresponsive and incompetent business. They refused to answer the phone or accept phone messages, or respond to faxes. It took several days before they responded to emails and then not answer accurately. Somehow, they site the Covid excuse, despite that most states are open, and they admit using work from home personnel for correspondence. I have tried to communicate with them multiple times by phone, email, and fax; informing them that the item that they shipped did not correlate with their advertisement, and that they were sending the item to the wrong FFL. They failed to correct either of these issues, and eventually, three weeks later, the item arrived at the wrong FFL. No return label was sent to the FFL, despite prior emails etc. Subsequently, they sent the label to me, despite that it was clear that I never accepted the item. They refused to act on these issues, citing that it had already shipped, less than 12 hrs after the order; yet it took more than 3 weeks to arrive. (????) They added me to their SPAM email list, and would not unsubscribe me, despite > 15 attempts. I would advise strongly to avoid such a deceptive, unresponsive, and incompetent business.”

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Posted 5 years ago

“Worst company so far. Ordered parts that were in stock a month ago and they still haven't been picked for processing yet. They charged my card right away though. Won't be buying anything from them again”

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Posted 5 years ago

“Let me preface my review by saying I am not just a disgruntled customer I am also a profesional GUNSMITH and certified FIREARMS APPRAISER, so I certainly have a leg to stand on here. I purchased a TTC tokarev that was advertised (VERY GOOD TO EXCELLENT) and was at best a low good rating, I sent photo's before sending the gun back which pointed out all the flaws in the gun and why it did not live up to the rating. When I received my refund CLASSIC FIREARMS kept the shipping fee, tax and insurance fee stating that the gun was as advertised. either the staff cannot grade guns properly or they just do not care who they rip off. I purchased another from them which was not as bad as the first, but not as advertised. The most frustrating part is no one in authority will call or e mail me to resolve this. This also is not the first time have had a problem with a used gun from them, I once was sent a gun with a broken slide after paying extra for hand select. The bottom line is CLASSIC FIREARMS customer service stinks, and if you order a used gun from them you will be lucky to get what you paid for. PS They are reluctant to post my review with photo's, my guess is they do not want anyone to see the way they treat customers!”

Classic Firearms 1 star review on 23rd June 2020

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Posted 5 years ago

“Well, if you take someone's money, then the product should be sent in a reasonable amount of time. To sit in the warehouse and it's still waiting picking after 7 days is ridiculous, it didn't take 7 days to take my money, they got another 7 days grace for Covid B.S. and then I'm asking my bank to cancel that money and refund it to me.”

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Posted 5 years ago

“If I didn’t have to highlight a star I wouldn’t. This place sucks. Send one item but not the other when they should have been in the same damn package. No response from CS. This company can GET FKT! Disgrace to the gun community.”

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Posted 5 years ago

“I ordered a box of 1000 rounds, they sent me 50. Since you can’t call, after about a week they responded via email and asked for pictures. A few days after they picture they said they’d give me a refund. Here I am several weeks later with no refund and no response to the emails I’ve sent since then. So, it’s hard to get things done with covid-19, fair enough. But when you take a few hundred dollars off someone that you shouldn’t have, should that push it up the customer service priority list? And okay, you have an “unprecedented” amount of orders and you can’t respond in a reasonable amount of time, fine, why am I still getting 3-4 promotional emails PER DAY? I literally get DOZENS of promotional emails between responses from customer service, if they even respond at all. I don’t normally give bad reviews, but I definitely would not recommend buying anything from this company.”

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Posted 5 years ago

“I ordered 2 firearms almost a month ago an they still have not shipped yet.”

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Posted 5 years ago

“Absolutely DOWN RIGHT CROOKED TO THE MAXIMUM! Bastards! Sent me the wrong Desert Eagle.44 caliber barrel and took 6 weeks after hounding them as they’re using the Covid as a crutch to ‘F around with people so they finally agreed to give me the refund and the Jackass tells me that I was charged a “$50 restocking fee” and they were the ones who sent out the incorrect barrel with the 2 picattiny rail slots instead of the 8 slots? WTF? I have never EVER dealt with such a bunch of dickbags as I have with these clowns in my life ...THEY CAN SUCK A ROW A DICKS!”

Classic Firearms 1 star review on 17th June 2020

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Posted 5 years ago

“I ordered something from here an it literally took 3-4 weeks to send & they’re communicating is bad they don’t keep you up to date on anything. I’ll never order something from here again.”

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Posted 5 years ago

“Ordered a CZ scorpion brace. Status has been "Ready for picking" for two weeks. Email response from customer service said they are looking at 10-15 business days to ship orders. Had I known this before ordering, i.e. if they stated this on the front page of their website I would not be writing this review. Never Again.”

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Posted 5 years ago

“This company is a fraud. I ordered and paid for ammunition months ago. They have not delivered it and will not refund me. THEY ARE THIEVES, LYING SCUM BAGS. Pretty bad way to treat customers.”

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Posted 5 years ago

“I ordered and paid for ammunition months ago, still have not received it. I get an automated reply that they are "working with FedEx to track my order". FedEx indicates that the order was never shipped. THIS OUTFIT IS A FRAUD, LYING, THIEVING SCUM.”

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Posted 5 years ago

“they advertise low price online then charge triple the normal shipping fees this is a dirty trick that I thought was beneath classic arms, I guess I was wrong”

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Posted 5 years ago

Classic Firearms is rated 4.4 based on 3,003 reviews