Classic Firearms Reviews

Name: Classic Firearms
Rating: 4.44

4.4 Rating 3,003 Reviews

87 %

of reviewers recommend Classic Firearms

Company Reviews

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Metrics

4.4

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Classic Firearms 4 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Romania PSL that got recalled. I shipped the weapon back, it arrived Monday, credit was supposed to have been issued Tuesday, here we are Friday and I have not been paid back yet. These people are scoundrels. Do business with these people at your own peril.”

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Posted 6 years ago

“Terrible customer service, chose their preferred dealer and can not get the purchase, call back or email and Classic firearm customer service only response is we should of chose a different classic firearm dealer. So I guess no worries of who hands the gun will end in as they got their money and no help. Guess this is just another reason to not buy firearms on the internet just buy local.”

Helpful Report

Posted 6 years ago

“Unethical and out to overcharge...several weeks went by without any care to resolve my complaints. I finally posted a negative Google review. 1 day after this review the Cust Svc Manager contacted me with what amounted to a 10% refund, partially in store credit. Within a couple of weeks I placed and paid another order to test our new resolution and utilize my store credit, along with a credit card. Two weeks later I had not received my order so their Cust Svc dept was contacted to determine when the shipment would arrive. I was told a 3rd party verification team did not release the order and they will not contact me with updates, but i could cancel the order. I emailed the Cust Svc Manager with an inquiry about the issue, indicating my intent to remove the previous review once my order and credit was fulfilled with this order. No reply was received but a day later my credit card was credited, EXCEPT for my previous store credit. They kept that. I called directly again and the Cust Svc Manager informed me my account was flagged and frozen after my first review and they would not do business with me any longer. Bottom line, they did not honor their first resolution, never intended to and punished me for posting a negative review due to lack of communication or care. They attempted to have me remove the review before they honored their promises. Had they completed my next order and honored their promises, the review would have been removed and problem solved. Please avoid this firm...there are many other places to do business.”

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Posted 6 years ago

“Bought a Beretta Mod 81 with their "Hand Select" ad-on ($20). Received a pistol missing a grip screw and bushing. Customer service credited me $10 and gave me a link to GPC. GPC had screw and no bushing. Finally went to EBay and spent $36.72 to get bushings/screws from Turkey (only sold it packs of four). Suddenly, after I made my views known in social media, Classic announces that they are sending me the replacement parts. Their Customer Service Head calls me and says "he regrets communication mixup". I've done 2k in business with these people. Never again.”

Helpful Report

Posted 6 years ago

Classic Firearms is rated 4.4 based on 3,003 reviews