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Clock Shop Reviews

4.9 Rating 3,652 Reviews

98 %

of reviewers recommend Clock Shop

Company Reviews

Product Reviews

4.9

Based on 3,652 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 26th April 2024

Clock Shop 5 star review on 18th April 2024

Clock Shop 5 star review on 16th April 2024

Clock Shop 5 star review on 12th April 2024

Clock Shop 5 star review on 31st March 2024

Clock Shop 5 star review on 16th March 2024

Clock Shop 5 star review on 10th March 2024

425

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything about ordering and delivery was perfect. However, only one clock has been tried, and the minute and hour hands do not move.”

Posted 1 year ago

“The Website was difficult to navigate through the products and accessories”

Posted 2 years ago

Thank you for your support Rodney, and your feedback. To help us understand your feedback and improve our website, what did you find most difficult? Was it navigating the site or working out a suitable quartz movement? We are currently working on the parts to find solutions that make it easier for customers to both find the correct components and or information that will assist in the process. Thank you again for your feedback and I look forward to hearing your ideas on how we can improve. Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“So far I have not received the items”

Posted 2 years ago

Hi Kevin thank you for reaching out. I will lodge an enquiry regarding the delivery of your order as it appears to have been sitting in Tasmania for nearly a week now with no further tracking. As soon as I have a response I'll let you know. If you want to reach out to me directly please email enquiries@clockshop.com.au. Regards, Daniel

Posted 2 years ago

Thank you for advising you have collected your order Kevin. I appreciate that delays are frustrating and it is a difficult time with lockdowns occuring all over the country. We are all suffering the consequences in one way or another. All Clock Shop orders are dispatched in 24 - 48 hours and once it leaves our warehouse we have no control other than to continue to provide support and tracking information. Thank you for your understanding.

Posted 2 years ago

“What I can say is that the item was promptly despatched. Can’t say beyond that, because the order placed 21 June has not yet been delivered! Has gone from Montville to Redbank to Chullora NSW; several ‘arrivals’ at Perth airport; several promised delivery date ranges; and has now ‘arrived’ at Perth airport again, with delivery in the next few days. Not happy with Aus Post.”

Posted 2 years ago

Hi Dav, I can understand how frustrated you are. This is really disappointing and unfortunately there isn't anything I can do to speed up the delivery. We will jump on this tomorrow morning and follow up to see if there is anything we can find out from our end. Thank you for your patience, I hope we can get this delivered really soon! Regards, Daniel

Posted 2 years ago

“We absolutely love this shop, as locals, we frequent the shop often. However, we were disappointed after showing our daughter our new purchased to discover after a quick google search that she was able to find the exact same clock at the fraction of the price. I guess this is to be expected for such a touristy area but $300 versus $685 is quite a markup.”

Posted 2 years ago

“Product sent on time and as advertised. Too many emails duplicates, seem to have been due to a fault in their system, but they did apologise”

Posted 3 years ago

“Would have given a higher rating except the clock has stopped 5 times since purchase in past week. Phone call to clock shop identified a number of placement issues and while these have been attended to the clock still stopped overnight. Feeling a bit frustrated.”

Posted 3 years ago

“Cannot get the cuckoo to work I put it on the hook The pendulum will not tick so it just sit on the wall”

Posted 3 years ago

Thank you for reaching out Maria. Your clock was tested prior to dispatch as is our policy so hopefully this is a simple fix. I would love to help you work through what might be causing the problem. In any case, please note you have 2 years warranty on your beautiful cuckoo clock. Please call one of our team on 07 5442 9409 when it is convenient for you to run through some basic troubleshooting. We will walk you through this over the phone.

Posted 3 years ago

“Product ok. Expensive for quality.”

Posted 3 years ago

“hi I thank you for your prompt delivery service How ever the snow globes are way over priced for what they are Very cheap looking and the snow globe that has santas slay inside that turns around is all bent Very dissapointed in the quality”

Posted 3 years ago

“It ok was after a louder deeper sound”

Posted 3 years ago

“Hi thx for the opportunity to review - as I haven’t received the ordered item I’m hesitant to write. Do have to say the communication is very good.”

Posted 3 years ago

“The product was not calibrated and not only that postage was very expensive. I was also a bit disappointed that even though I had given the correct address. I had to check the security cameras to see when the deliveryman parked on the street to get my package and then ask my neighbour did they get my package by mistake and they had already opened it.”

Clock Shop 3 star review on 30th July 2020

Posted 3 years ago

Thank you for your feedback Catherine. We really appreciate that you have taken time to provide details of your experience. I would like to take this opportunity to provide a little calrification that might help you. The barometer is calibrated at 0 meters above sea level in Germany. It is shipped to us here where we are based in Montville, Queensland which is over 500m above sea level. This variation in altitude causes the air pressure to drop and therfore they read 'inaccurately' while here in our warehouse. So it is not possible to re-calibrate the barometer at altitude and then send it to a customer at a different altitude as it will then be inaccurate again. This is why they must be calibrated or set when your first get the weather instrument. I apologise for any confusion regarding the setup. Unfortunately your experience with the courier is out of our control but we really value this feedback. It helps us to choose our carriers based on their performance and customer satisfaction so thank you again. The shipping costs are clearly displayed and in every case approved by the customer before submitting their order. All of our consignments are shipped fully insured against loss or damage and I am of the opinion that $25 for shipping including insurance is not excessive to Carins. Thank you for your support and I am very sorry that this shopping experience was not as positive as you had hoped.

Posted 3 years ago

“Shop is lovely and most of the people working there. Didn't appreciate the older lady making faces behind my parents and partners back when they asked questions, very unprofessional. Other gentlemen staff on that day were very helpful.”

Posted 3 years ago

Hi Troy thanks for the feedback. I am very sorry this was your experience as we work hard to provide exceptional customer service and support. This is really disappointing to hear but also important for us to know and I appreciate your time to bring this to our attention. I will definately be speaking with the staff members working that day. Thank you for your support.

Posted 3 years ago

“The service was prompt as was delivery. The selection of available clocks was disappointing .”

Posted 3 years ago

Thank you for your feedback Jan. Yes, unfortunately our stock is limited due to international freight restrictions. We really appreciate your support during this time.

Posted 3 years ago

“Arrived quickly and was pretty straight forward to order on line. Only thing that could be improved was that there were no assembly instructions with the clock mechanism nor could I find anything on their website so had to search for something on YouTube.”

Posted 3 years ago

Thank you for bringing this to our attention Lisa. We appreciate your time to provide the feedback and we will add to our checklist to include instructions with each order.

Posted 3 years ago

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Clock Shop is rated 4.9 based on 3,652 reviews