Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,640 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 18th April 2024

424

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing, alarm does not work”

Helpful Report

Posted 2 months ago

Hi Janet, thank you for your feedback. Have you reached out to our support team for assistance with this? Raise a ticket here https://clockshop.freshdesk.com/support/tickets/new and we can get this resolved for you. Kind Regards, Clock Shop Team

Posted 2 months ago

“you over kill it. I received about 5 emails telling me I had made an order. Then another long list telling me its been dispatched it's now shipping etc etc . And now I get all these emails advertising. I just wanted to buy a clock part, not fill up my email.”

Helpful Report

Posted 4 months ago

Hi Brian, thanks so much for your feedback. We are really sorry that you feel we have over reached with the order updates. We have received very positive feedback when keeping our customers informed every step of the journey however we can also understand that you may not appreciate or need so many emails. We can see you have unsubscribed from our email marketing. If there is anything else we can assist you with please don't hesitate to reach out to support@clockshop.com.au Kind Regards, Clock Shop Team

Posted 4 months ago

“I finally received my order. Wanted it for use at Easter but I guess I left it too late.”

Helpful Report

Posted 1 year ago

Hi Cheryl, Thank you for spending the time to write your review. We reached out informing you that your order had been shipped 1 day after it was placed, and that Australia Post had delayed your order by 7 days over the Easter long weekend. Unfortunately, we cannot control the speed in which Australia Post operates at, and once the order leaves our warehouse it is out of our hands. We are always happy to provide support if packages are delayed or lost, and have done so to many customers in the past. I do believe this is an inaccurate assessment of our business as the issue was not with Clock Shop, but with Australia Post. If you are unhappy with our procedures you can always send your concerns to support@clockshop.com.au or call us on 07 5442 9409. Kind Regards, Francis - Ecommerce Manager

Posted 1 year ago

“A simple battery change could have happened rather than sending the watch to Sydney.”

Helpful Report

Posted 1 year ago

Dear Ipek, Thank you for your feedback. I understand your frustration with the short delay however there is a procedure that we need to follow to ensure that we don't void the warranty. In this instance the ring watch had to be returned to the manufacturer for assessment. I am pleased that our team identified the issue and resolved it for you in a timely manner and that you received your item just a week after your purchase date. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“I bought a clock about 2 weeks ago. Got it home to discover the hands bent so bad that it couldn't run. This was after your shop assistant supposedly fixed it ( had to come back to shop whilst this was done ). I rang to report same, was it passed on to you as I asked? Very disappointing....”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your feedback. I am really sorry for the problem with your clock and take your review seriously in an attempt to provide a better experience for our customers. We check every clock by removing it from the packaging to identify possible problems and/or defects. We don't often have issues however one of my staff recognised that the hands were touching and so I unassembled the clock and rectified the issue. The clock was running and on display for you to see when you returned to our store. I am sincerely sorry that you have encountered further problems with the clock. You rang and spoke to one of our newest staff members, Hayley. She did come and immediately speak to me following the phone call and advised me that she had apologised and asked if there was someone you would like to speak to regarding the issue. I was informed that you resolved the issue yourself and while you were very disappointed you didn't wish to speak to anyone. I understand your disappointment as this is not an experience we want for any of our customers. Thank you again for your support and for bringing this to our attention. Warm Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“ordered battery movement using your video as instructed by sales person on phoneI mentioned that I needed one with at least a 13mm threaded section to fit wood base 10mm thick. As per instructions ordered a 16mm movement. This came but only fits a 6mm base. at no time was the base mentioned even after I stated that I needed at least a 13mm thread. As result I have had to return the movement for a refund but after spending $40 still have no movement.”

Helpful Report

Posted 2 years ago

Dear Bob, Thank you for feedback. I am sorry that you have had trouble finding a suitable movement. Each movement clearly states the shaft lenght and the dial thickness it is suited to. You selected a Sweep Quartz Clock Movement (16mm Shaft, Suits Dial 0-6mm Thick). This is in the title of the product you ordered, and the description further outlines each shaft length and the dial thickness they are suited to. There is also an image for each one showing the dimensions of the threaded shaft for visual representation. We have filmed the informative video to explain all of these variables in detail which our staff kindly referred you to, as it is very difficult to determine what you require over the phone. I am not sure what else we could have provided for you in order to make the correct selection. I understand this is frustrating however we are not accountable for customers not reading the information provided and choosing the wrong product. As soon as your return has been received we can exchange it for the correct item. Kind Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“Order items get them in multiple shipments and expect a barrage of emails daily. Would have saved time going to the shops and buying that way then reading 50 emails.”

Helpful Report

Posted 2 years ago

Hi Brett, thank you for taking the time to provide feedback. We try to provide as much detail regarding the status of your order as possible, especially around the busy Christmas period. Your first order was placed via a third party marketplace platform and unfortunately couldn't be merged with your second order you placed via our website shortly after. This is simply as the orders must have independent tracking as they are placed through separate channels. So you received status updates for both orders. I apologise that this was annoying for you and we will continue to monitor the response to our order status updates. Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“no delivery yet received”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for reaching out. I am so sorry that you haven't received your order yet. I can only assume that international freight to New Zealand is also being delayed along with our domestic freight. Please let me know if you still haven't received the order in a few more days so we can lodge an enquiry for this. Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“I’d love to give you a good review however I’m yet to receive my order from you. Regards David Hosking”

Helpful Report

Posted 2 years ago

Hi David, thank you for reaching out. Your order is awaiting collection from the Tea Gardens LPO as delivery was attampted on the 31st of August but they couldn't gain access. I will send you a private message with the tracking details. Regards, Daniel

Posted 2 years ago

“I thought by paying the big price I would get something better than I can get from Ebay but when I received it it was exactly the same as the one I paid $13.00 for on Ebay.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Gordon. As I mentioned in reply to your email sent a few days ago, we honestly really appreciate it! We are a small Australian owned and run business with our own stock, warehoused by us and tested prior to dispatch. We are not a Chinese based dropship business and provide support and service that you will never get paying $13 on eBay, even if it is the same brand high torque movement. Regardless, we offer a happiness guarentee so please send the movement back for a full refund. Full details can be found on our website at https://www.clockshop.com.au/returns_policy

Posted 2 years ago

“No measurements given for item. I was shocked how small it was. Size of a match box in flimsy cardboard”

Clock Shop 1 star review on 26th November 2020

Helpful Report

Posted 3 years ago

Thank you for your feedback Lord Michael Hind. I really appreciate your time and helping us see where we can improve. We are working through many product descriptions and specifications and of course we find mistakes and ommissions from time to time. As the item has clearly not met your expectation please feel free to return it for a full refund.

Posted 3 years ago

“How can I review goods I haven't received yet!!! Est del 5/7 Jul 20”

Helpful Report

Posted 3 years ago

Hi Roy, you're absolutely right! I'm sorry your order hasn't arrived yet. It was dispatched promptly (1 business day) and Queenlsand to Western Australia is a longer shippng time. Our review requests are automated and therefore during this difficult time where freight is taking longer than normal, you may receive the review request prematurely. I hope when you're order arrives you'll be happy with the product. Reach out if you need any further assistance with this. Regards, Dan

Posted 3 years ago

Clock Shop is rated 4.9 based on 3,640 reviews