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Clock Shop Reviews

4.9 Rating 3,640 Reviews

98 %

of reviewers recommend Clock Shop

Company Reviews

Product Reviews

4.9

Based on 3,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 18th April 2024

Clock Shop 5 star review on 16th April 2024

Clock Shop 5 star review on 12th April 2024

Clock Shop 5 star review on 31st March 2024

Clock Shop 5 star review on 16th March 2024

Clock Shop 5 star review on 10th March 2024

Clock Shop 5 star review on 10th March 2024

424

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing to see the stock of Wide design of Cuckoo clocks in the store . Services and PR are friendly. Within 02 years 2nnd Cuckoo clock was purchased from this Shop”

Posted 2 months ago

“I was disappointed that the clock does not glow in the dark. It was not mentioned. Sorry I spent $50 on it and it is not so useful to me. I needed to see the time at night without turning lights on, as I am a poor sleeper.”

Posted 3 months ago

“No comment”

Posted 4 months ago

“Great selection of products to choose from. Lack of email communication between order and dispatch resulted in a queerying phone call. The customer service when phoned was exceptional. Order received was well packaged however not exactly what was ordered.”

Posted 4 months ago

Dear Danielle, Thank you for your feedback. We are very sorry that you did not receive what was ordered. Have you reached out to our support team? Email communications are automated with all dispatch and tracking information however we sometimes find that certain ISP's block our communications. We have investigated however there is nothing else we can do to ensure deliverability of these emails. We apologise again for this unsatisfactory experience. Kind Regards, Clock Shop Team

Posted 4 months ago

“Ordered on 2/9/23 email invoice said would be released 10/10/23 I rang them around 23/10 (Hayley) to enquire where order is advised would be released around 11/11/23 again I rang (Rachel) to be advised still waiting for stock - on dock Item arrived 26/11/23 There was no ‘customer service’ in that no emails sent to advise what was happening with my order unless I called to find out Disappointing service after you were recommended to me by a friend However I love my nutcracker advent calendar”

Posted 4 months ago

Hi Veronica, Thank you for taking the time to provide your feedback. I really appreciate your honesty. Firstly I want to apologise for the disappointing experience. This is certainly not the quality of service we strive to provide. The item you ordered was a preorder, meaning it had been ordered and was being shipped from Germany. Unfortunately there was an error in our system and this date was incorrect. After your phone call and giving you the correct date we were then informed that our shipment had been held up in Singapore etc etc. While these delays are completely out of our control, you are absolutely entitled to expect updates as and when we are informed of any changes. I am very sorry you did not receive any updates. This is a very poor reflection of our customer service and my explanation above is only to inform you of what happened, not an excuse. I am very pleased that you are enjoying your advent calendar and that it arrived JUST in time. Please accept our sincerest apology for the delay. Warm Regards, Clock Shop Team

Posted 4 months ago

“Service was very friendly and helpful. Unfortunately when I got my braces home, only one of the four clips worked. I needed to pin the braces to my pants for the event I needed to wear them for. But disappointing.”

Posted 5 months ago

Hi Ingrid, Thank you for leaving your review. I'm sorry to hear that your product was damaged and unfit for use. Have you tried reaching out to our support team to organise a replacement as a part of our happiness guarantee? You can email support@clockshop.com.au with your order number to initiate the replacement. Kind Regards, The Team At Clock Shop

Posted 5 months ago

“Older lady wonderful. Younger lady not approachable”

Posted 6 months ago

Hi Patrick, Thank you so much for taking time to provide feedback of your experience in store. I am sorry this was your experience and that you found one of our staff unapproachable. We will definately look into this and make changes to ensure every customer feels welcomed and our staff are willing and ready to assist. Warm Regards, Clock Shop Team

Posted 6 months ago

“I bought a music box which was advertised as playing the Danube waltz. But it played an obscure phrase of the waltz, not the passage familiar to most people - or my 5 year old granddaughter. Very disappointing.”

Posted 7 months ago

“Not bad but room for improvement. Website could be more interesting and categories streamlined so they can be found more easily. I thought the price for my little music box was good.”

Posted 7 months ago

Thank you Kirowyn. We really appreciate your feedback and thanks for supporting Clock Shop. We will explore how we can make the website more interesting and also how we can streamline the categories. Easy navigation is definately important! Kind Regards, Clock Shop Team

Posted 7 months ago

“unable to get the promised discount on checkout. The product purchased was broken but the shop did the right thing and had it replaced”

Posted 9 months ago

Dear Raymond, Thank you for your review. I am sorry that you were unable to get the discount you were expecting. We have not been advised of any technical issues using the coupon codes at checkout so I can only assume the discount code wasn't entered or it was entered incorrectly. If you wish to make another purchase, please contact me before hand so I can assist you with this. We really appreciate your support and thanks again for providing your valuable feedback. Warm Regards, Clock Shop Team

Posted 9 months ago

“I brought my husband one of your galalaio and he absolutely loves it,they are fascinating its really great to buy something different as a gift then the same old same old. Thankyou so much.”

Posted 10 months ago

Hi Carol, Thank you for taking the time to provide your feedback. May we ask why you've rated us 3 stars? We'd love to know how we can do better and make your customer journey with Clock Shop a 5 star experience. You can email additional feedback to reviews@clockshop.com.au. Thanks again, Clock Shop Team

Posted 10 months ago

“I did get the products that I ordered but was unsuccessful in my search for the hands that I needed. Nobody was willing to search for the same, just telling me that I need to check the list of hands online. I was unable to find the hands that I needed.”

Posted 11 months ago

Hi Peter, We are a small business with limited resources available to source a large range of different styles of hands. We aim to stock popular styles and will assist the best we can with all products that we currently stock. Any clock parts not found in our catalogue will not be able to be sourced by our team at this current time. We're more than happy for customers to request specific products and we'll consider if we can source these in future orders. Kind Regards, Clock Shop Team

Posted 11 months ago

“I bought a new mechanism for my wall clock and used the very informative video to make sure I was purchasing the correct one. Unfortunately, after a short time of a few weeks, my clock stopped so assuming the mechanism is faulty”

Posted 11 months ago

Hi Lisa, Thank you for taking time to provide your review and feedback. I am really sorry that you're experiencing this problem with your clock movement. This is unfortunate and there are a few tips and tricks to help you diagnose the issue. If you haven't already, I would suggest that you reach out to the support team at Clock Shop so they can assist you with some troubleshooting, and if necessary a replacement. You can contact them on support@clockshop.com.au. Thanks again, Clock Shop Team

Posted 11 months ago

“Not your fault but I ordered the wrong size parts.”

Posted 1 year ago

“Haven't received it yet !!!!”

Posted 1 year ago

Dear Kathy, Thank you for your feedback. I am sorry that you have not received your order yet. Have you reached out to our support team for assistance with this? I can see that your order was dispatched promptly (next day) so we have made every effort to get your order to you as quickly as we can. Unfortunately, we have no control over the freight carrier however we will look into this for you. Kind Regards, Daniel Clock Shop Owner

Posted 1 year ago

“extremely slow delivery time after being told to expect a shorter time.”

Posted 1 year ago

“I live in south east great southern of WA and had decided to purchase a reasonable watch while visiting your part of the country. I was delighted to come across your shop by chance and purchased the watch but unfortunately no one could adjust it to the current day or elaborate on its features and was advised to take it to jeweller for correcting. For me it is a 4 hour round trip to Esperance however I think your staff and your shop are fantastic and a wonderland of smile. My very best regards. Colin Hughes.”

Posted 1 year ago

Dear Colin, Thank you for your review. I really appreciate that you have taken the time to provide helpful feedback. I apologise that we were unable to give you the assistance you required on the day. I have checked your order and can see you were served by one of our newest employees and may not have had the confidence or the product knowledge to guide you through the setup. I am sorry this was your experience and I will review our processes to ensure we can better deal with this situation in the future. If you require any additional support please do not hesitate to contact us on support@clockshop.com.au. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“Unfortunately the hour hand of my metamec did not fit the arbor of your German motor”

Posted 1 year ago

“Delivery of my purchase unsatisfactory. Although I was at home, FeDEx didn’t leave my watch though I called out “coming” from the bathroom. Now I have to collect it from an adjoining suburb (and I don’t drive). Very inconvenient!”

Posted 1 year ago

Dear Phil, Thank you for taking time to leave your feedback. I am questioning if you have left feedback for another company as you didn't purchase a watch from us and we didn't send your item with FedEx. Your order was dispatched with Australia Post and while we do everything possible to ensure a great customer experience from browsing through to delivery and after sales service, we sadly don't have any control over the delivery itself. If you are referring to your order from Clock Shop I apologise for the inconvenience caused. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“So far I've received no confirmation of order, only PayPal. Therefore no tracking number etc. So you've asked me to review before any service or communication has been received?”

Posted 1 year ago

Hi Nanette, Thank you for your feedback. Your order was placed on the 13th of June ad dispatched on the 14th of June. All order and shipping notifications are emailed to the address you received this email so please check your junk mail or spam for these emails. As we are based on the Sunshine Coast in Queensland, I would anticipate this delivery could take 7-10 days to arrive in WA. You can track the progress of your order using this URL: https://auspost.com.au/mypost/track/#/details/99707145182801008320906 Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

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Clock Shop is rated 4.9 based on 3,640 reviews