Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,945 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 23rd October 2025

523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for your online videos, which prompted me to attempt my first clock repair. Actually, it was more of a clock upgrade, as my wife had bought a beautiful old AC clock, which we wanted to convert to Quartz for practical purposes. I was able to find the right movement on your website, and all the resources needed to undertake the work myself. It now hangs pride of place in our home as a clock, instead of the paperweight it was acting as. Thank you!”

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Posted 3 weeks ago

“They rebuilt my German grandfather clock and I don’t believe it’s ever run better. It’d been ringing the Westminster chimes incorrectly and the hour wouldn’t strike at all. I had another shop try to fix it and they couldn’t. I had just about given up. Thanks to clock shop for getting it running again.”

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Posted 1 month ago

“Clock shop won't honour the online discount when you step into the physical store to actually look at thee goods before you buy. Such unapologetic GREED since they know you have already invested time in travelling to get there. I don't expect this to be published as you need to keep your fake 4.9 average rating up!”

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Posted 1 month ago

Thank you for your review. Unfortuantely as this review is annonymous I can't address you by name however this is important feedback and we are looking for a solution to this issue. I apologise that the code can not be used in store. Our coupons for online visitors from our website are not compatible with the in-store point of sale system and these codes are used to verify various promotions and customer journeys. There is however a very simple solution - check the product in store to make sure you're happy and then redeem the code by placing the order via our website and collecting the item in store once it has been tested and packed. Our website is optimised for all devices and placing an order in store on your phone is quite simple. This is clunky and I completely understand your frustration. We're a small family business and we try to stay current with integrated website technology and use the best systems available to us however there is a limit to what we can afford. It has nothing to do with greed and we also don't manipulate our ratings by publishing select reviews. Our integrity is paramount and we choose to use a third party review platform that verifies reviews so businesses can't manipulate customer's feedback. I'm sure if there was a very specific reason that you couldn't place the order via our website then the team in store would assist you with a solution. Thank you again for taking time to provide your feedback. Warm Regards, Daniel - Clock Shop Owner

Posted 1 month ago

“I never thought I would find a replacement chimney for a weather house I had purchased sometime ago as I gift and put aside until a little one became of an age to appreciate it. Then looked and chimney had gone. I contacted Clock Shop and no problem a new chimney was sent to me at a very reasonable price. I was beyond delighted and hope to visit Clock Shop sometime n the future.”

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Posted 1 month ago

“Thanks The Clock Shop. For the first time I had tackled an wall clock restoration. It was missing a few bits, The Clock Shop Help obtain the correct ones. I ordered one through the website but quickly the team informed it may not be the correct one and asked for a photo. The good watchmaker had the right bit in his spares and I got the right one. The people on every opportunity made known are ready to assist. The project finished successfully.”

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Posted 1 month ago

“I was looking to replace an unreliable clock movement from a different store and found just the right thing at clock shop. My favorite clock is ticking away again nicely!”

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Posted 1 month ago

“Outstanding service and support. Angus sourced a replacement mechanism that works perfectly. The whole process only took a few days, and included a call from Angus to make sure I was happy. Highly recommended. Thank you.”

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Posted 2 months ago

“Speedy delivery for quartz movement as ordered! Well packaged and works perfectly!”

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Posted 2 months ago

“Customer service was superb. I had some questions regarding the spare part I needed for my Cuckoo Clock. The lady on the phone was very helpful in ascertaining the correct size I needed. Postage was prompt and once the part arrived I was very happy with the quality of the product. Thanks again”

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Posted 2 months ago

“We had long planned to visit the Montville Clock Shop —and we finally made it happen! “Enough is not enough” perfectly describes this magical place. It's truly a heaven of German handcrafted clocks and many other beautifully made artisan items. We couldn’t resist taking home the Magical Cuckoo Clock, a charming Knox Hut, and a delightful Matryoshka Doll, they have imported from Russia. A huge thank you to Neve for the warm and wonderful customer care—it made our visit even more special. We're already looking forward to coming back again”

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Posted 3 months ago

“Have purchased a few clock mechs etc. from the clock Shop. Excellent Service and always a pleasure to deal with. Very prompt in answering questions, and delivery. Highly recommend.”

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Posted 3 months ago

““Very disappointed as looked like painted wood,no grain visible. After contacting the clock shop i was supplied a beautiful woodgrain backing. I now love this” This was not the clock shops fault as its how the clock came from Germany”

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Posted 3 months ago

“The delivery was well handled , the clock easily assembled and is performing well. I have asked in my previous reply if there is a way of slowing the delivery of the chimes and striking to a more leisurely one? I would appreciate your reply to this issue. Sincerely,Lawrence Sayer”

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Posted 3 months ago

“purchased 2 different cuckoo clocks.very quick delivery.and good comunication.very happy with the clocks i purchased and will deal again. Roy”

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Posted 3 months ago

“Thank you for the high quality incense cones. They take me back to my childhood days with my Oma and Opa. I just wish they were extra large!”

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Posted 4 months ago

“Thank you for the exceptional personal service. The Clock Shop team identified the parts required to repair my clock. I was thrilled, as the clock is of sentimental value to me.”

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Posted 4 months ago

“I recently had a a very sentimental Red Cedar Clock that had been hand carved by my beautiful mum, repaired by Angus. I went in thinking it needed a new mechanism and hands. Angus replaced the mechanism, straightened and fixed the original hands and also polished it to perfection ready to hang. I highly recommend this business for their excellent service and product knowledge also it’s just a lovely shop full of beautiful clocks, decorations and things!”

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Posted 4 months ago

“The service very excellent and they helped with the digital weather side table clock I was looking at and got the digital weather clock very fast which is awesome I definitely recommend this to everyone the clock shop and definitely will be buying more from clock shop as well”

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Posted 4 months ago

“Customer service was great. All my questions answered efficiently and explained thoroughly. Staff was friendly and helpful. Great experience, highly recommend.”

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Posted 4 months ago

“Excellent service, instructions (supplied with my purchase) and information (via website). Would recommend whole heartedly. Thank you ClockShop”

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Posted 5 months ago

Clock Shop is rated 4.9 based on 3,945 reviews