Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,939 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 27th August 2025

Chris R

Clock Shop 5 star review on 26th August 2025

Hasan Y

516

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service and support. Angus sourced a replacement mechanism that works perfectly. The whole process only took a few days, and included a call from Angus to make sure I was happy. Highly recommended. Thank you.”

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Posted 4 days ago

“Speedy delivery for quartz movement as ordered! Well packaged and works perfectly!”

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Posted 2 weeks ago

“Customer service was superb. I had some questions regarding the spare part I needed for my Cuckoo Clock. The lady on the phone was very helpful in ascertaining the correct size I needed. Postage was prompt and once the part arrived I was very happy with the quality of the product. Thanks again”

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Posted 2 weeks ago

“We had long planned to visit the Montville Clock Shop —and we finally made it happen! “Enough is not enough” perfectly describes this magical place. It's truly a heaven of German handcrafted clocks and many other beautifully made artisan items. We couldn’t resist taking home the Magical Cuckoo Clock, a charming Knox Hut, and a delightful Matryoshka Doll, they have imported from Russia. A huge thank you to Neve for the warm and wonderful customer care—it made our visit even more special. We're already looking forward to coming back again”

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Posted 4 weeks ago

“Have purchased a few clock mechs etc. from the clock Shop. Excellent Service and always a pleasure to deal with. Very prompt in answering questions, and delivery. Highly recommend.”

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Posted 1 month ago

““Very disappointed as looked like painted wood,no grain visible. After contacting the clock shop i was supplied a beautiful woodgrain backing. I now love this” This was not the clock shops fault as its how the clock came from Germany”

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Posted 1 month ago

“The delivery was well handled , the clock easily assembled and is performing well. I have asked in my previous reply if there is a way of slowing the delivery of the chimes and striking to a more leisurely one? I would appreciate your reply to this issue. Sincerely,Lawrence Sayer”

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Posted 1 month ago

“purchased 2 different cuckoo clocks.very quick delivery.and good comunication.very happy with the clocks i purchased and will deal again. Roy”

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Posted 1 month ago

“Thank you for the high quality incense cones. They take me back to my childhood days with my Oma and Opa. I just wish they were extra large!”

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Posted 1 month ago

“Thank you for the exceptional personal service. The Clock Shop team identified the parts required to repair my clock. I was thrilled, as the clock is of sentimental value to me.”

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Posted 2 months ago

“I recently had a a very sentimental Red Cedar Clock that had been hand carved by my beautiful mum, repaired by Angus. I went in thinking it needed a new mechanism and hands. Angus replaced the mechanism, straightened and fixed the original hands and also polished it to perfection ready to hang. I highly recommend this business for their excellent service and product knowledge also it’s just a lovely shop full of beautiful clocks, decorations and things!”

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Posted 2 months ago

“The service very excellent and they helped with the digital weather side table clock I was looking at and got the digital weather clock very fast which is awesome I definitely recommend this to everyone the clock shop and definitely will be buying more from clock shop as well”

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Posted 2 months ago

“Customer service was great. All my questions answered efficiently and explained thoroughly. Staff was friendly and helpful. Great experience, highly recommend.”

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Posted 2 months ago

“Excellent service, instructions (supplied with my purchase) and information (via website). Would recommend whole heartedly. Thank you ClockShop”

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Posted 3 months ago

“Informative web site, and prompt efficient despatch of the parts I ordered. First class service, thanks. The subject clock has accepted it's new mechanism without any problems and is now working perfectly again.”

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Posted 3 months ago

“I bought an electric clock to replace my mom's mechanical one-day-clock. She's 92 and it's too much for her to manage anymore. I haven't given the new one to her yet but I'm sure she will enjoy it. Your web site is very good! The whole experience is very well organized on all fronts from shopping, payment transaction, packaging and the tracking of product shipping. Well done!”

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Posted 3 months ago

“WOW !! This shop is amazing, beautifully set up and professionally run. Angus was most helpful in supplying the parts needed and repairing a valued wall clock that I had brought with me, working on it as I waited, I could not have had better service, thank you Angus.”

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Posted 3 months ago

“Clock Shop didn't have the movement I needed in stock but their customer service was prompt and professional when dealing with my inquiry and the website instructions, including videos, enabled me to successfully replace the movement in my clock Much appreciated.”

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Posted 3 months ago

“Do you deliver to Israel?”

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Posted 5 months ago

“Price is well above competitors (as I found out later) Expertise didn’t pick up that I was ill advised to install a second hand on their high torque UTS high torque movement. Delivery speed was good. Communication was good with the exception of deciding to change my given name. For the want of an open nut which I mistakenly thought was included, I was offered an option to ship the said $1 part for anywhere between $1.50 and $12.95. Not the way I’d run a business, but hey. Fully expect that this review won’t see the light of the web page.”

Helpful Report

Posted 5 months ago

Dear Bob, Thank you for your feedback. We appreciate you taking time to share your experience with Clock Shop. We are a professional business and take all feedback seriously and I am perplexed as to why you would expect your review not to be shown on our web page? We do not under any circumstances manipulate or control reviews diplayed to other customers. There are some instances where we can not be as competitive as other supplies, simply due to sales volumes however we provide further value with an extensive range and excellent support to our customers with informative guides and videos to assist customers with DIY repairs. You purchased items that were not compatible even though this is clearly described in the product description. You have responded to our support team suggesting Clock Shop should have contacted you to inform you of your error. To be completely honest, we would love to have the time to pass every order through the hands of our technical team to ensure each component ordered is compatible however this simply isn't viable. To mitigate these mistakes we provide specific, detailed information on our website. After a review with our support team in relation to the mixup of your name, it is apparent that our support software has by default used your full Christian name that is used as the "From" name associated with your email address, not your preferred name. Your preferred name was used in the initial reply to you however in a subsequent reply this has been overlooked and we are very sorry. To rectify the ordering error we have provided you with the option to purchase the necessary part and 3 shipping options. Yes, the part is only $1.00 however you were given three options for shipping - as a letter without tracking, with tracking or express post with tracking. I acknowledge this is not how you would run a business however this is again part of our customer service; a comprehensive, detailed list of shipping options. We will carefully review each part of your experience outlined above and make the relevant changes to ensure we continue to provide quality products and excellent customer service. Kind Regards, Daniel - Clock Shop Owner

Posted 5 months ago

Clock Shop is rated 4.9 based on 3,939 reviews