Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,638 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,638 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 18th April 2024

424

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A number of the items I ordered were apparently out of stock, if that was the case I shouldn't have been able to order them in the first place. Items that weren't available were substituted with similar items but I wasn't asked if that's what I wanted or not. Some of the items I ordered were pre-order so I waited for those to come in before the order was sent so there were almost 2 months where I could have been asked what I wanted to do. That's really poor service.”

Helpful Report

Posted 4 months ago

Dear Toni, Thank you for your honest feedback. I am very sorry that you waited so long and were not advised that some of the selected options were not available. While some of these items have optional styles available, all options are not always available which is clearly stated in the product description: Please use the selector to choose your desired style. If available, we will ship the selected style. We cannot guarantee availability on all types at any time. If your selection is not available, or no option is selected, we will ship what is available on hand. In this case, mixed Christmas decorations are a real challenge for us as we don't have the resources as a small family business to unpack every mixed box and check the styles we have received. We are looking at ways to improve this as we understand this can be disappointing for our customers. We really appreciate your comments and we will keep trying to improve our systems and communication. Kind Regards, Clock Shop Team

Posted 4 months ago

“The description of the face size is misleading. It described them as 12.5cm faces . In actual fact the face size is only 10cm The outside metal housing is 12.5cm”

Helpful Report

Posted 7 months ago

Hi Jeff, Thank you for your feedback. We really appreciate you taking to time to provide this information. We clearly state the instrument size, not the dial size however I can see how this could be misleading. We will update our descriptions to also include the visible dial size. Thanks again for your feedback. Kind Regards, Clock Shop Team

Posted 7 months ago

“Item not yet delivered”

Helpful Report

Posted 8 months ago

Hi Donna, thank you for reaching out. Your order was packed and dispatched within 24 hours of placing the order however I have tracked your order and it is showing a delay with Australia Post. I apologise for this and will keep checking to see if we can get an updated ETA. As this is a public platform I won't post your details here however your tracking is available on the order notification emails. Should you have any questions or need some further support, please contact our support team via our support and resource center https://clockshop.freshdesk.com/support/home Kind Regards, Clock Shop Team

Posted 8 months ago

“The website was the most difficult I have ever used with regard to payment. It took days to actually pay for my clock mechanism and the shipment. I waited about two days just to find out the cost of shipment - something normally calculated at checkout on most websites. Then, after waiting more than a week and the tracking still only saying "despatched" I contacted the seller only to find that it takes about a month to ship a light weight 2" square item from Australia to New Zealand. I would have thought it could go in a mailing bag and get here by regular post in a week or so. This has been at least a three week experience, so far, and I still don't have the mechanism. Thank god I didn't need it in a hurry.”

Helpful Report

Posted 9 months ago

Hi Chris, thank you for your feedback. This is really important and we appreciate you taking the time to share your experience. As a small business with limited resources we are still working to implement international shipping prices that are automatically calculated on our website. I apologise as this means that we currently quote the international shipping after the order has been submitted. Typically you would receive a couple of options for postage however in this instance you were only given the cheapest option which is also the slowest. I apologise for the poor experience and thank you again for bringing this to our attention. Kind Regards, Daniel - Clock Shop Owner

Posted 9 months ago

“The ordering was easy. However, the key does not fit the clock.”

Helpful Report

Posted 11 months ago

Hi Vanessa, Thank you for providing your review. I am sorry to hear that the key you ordered doesn't fit your clock. The key sizes vary in 0.25mm increments so it is important to take accurate measurements to get the correct fit. I can see a note on your file that you phoned a week ago and were going to check your measurements. Have you resolved this with our support team? We are very happy to assist you with an exchange to make sure you get you the correct key. If you need more assistance please phone 07 5442 9409 or email support@clockshop.com.au. Kind Regards, Clock Shop Team

Posted 11 months ago

“Could not supply and took so long to let me know”

Helpful Report

Posted 1 year ago

Dear Nerida, Thank you for your feedback. I apologise for the delay in responding to you and that we couldn't fulfil your order. We have more of this item on the way from Germany and I think there may have been some confusion with our stock system. It is important feedback and I appreciate your time to let us know. Would you like us to contact you when this is back in stock? Should be here mid to late May. If so, please send us an email at support@clockshop.com.au. Kind Regards, Clock Shop Team

Posted 1 year ago

“The quartz clock workings item was not size 19mm as shown on packaging, but 16mm. Rang to sort it out, nice lady (that's the 2 stars) said she would forward on. Then nothing. Left for a week and sent message via web site, Still nothing. Gave up and purchased correct item elsewhere. Clock works fine.”

Helpful Report

Posted 1 year ago

Dear Rod, Thank you for your feedback. This is not the level of customer service we are known for and I am very sorry for this experience. We appreciate that you have taken the time to bring this to our attention and if you can provide any further information as to who you spoke to so we can address this internally, I would appreciate you emailing me at reviews@clockshop.com.au. I have also checked our emails and we only have the initial enquiry from you on the 2nd of March to which you received a reply and subsequently ordered on the 4th of March. I can't see any other emails about this mistake. Regardless, this is not the customer service we strive to deliver and I will arrange a refund and advise when this has been processed. Kind Regards, Daniel Clock Shop Owner

Posted 1 year ago

“I called several times, with the promise of a callback that never happened. I emailed with limited success and finally I contacted you guys through eBay. I eventually got and order underway and delivered. Everyone was polite and when I actually spoke to someone, helpful.”

Helpful Report

Posted 1 year ago

Dear Ben, Thank you for taking time to provide feedback. I understand our staff were polite and helpful however our service did not meet your expectations and I apologise for that. I am unaware of the callback that didn't take place however your follow up email to the phone call, with the required photos to provide parts for the cuckoo clock you purchased from a thrift shop, was acknowleged and a reply was issued on the same day. I was unsure of the compatability of the new parts with the clock you had acquired and took time to investigate this. With your other parts you received a pair of hands for your clock free of charge, all for a total of $12.95 including postage. Your parts were received in WA (sent from QLD) in 11 business days from your initial enquiry. While this might have been longer than what you were expecting, my staff and I work tirelessly to deliver the best service we can in a timely manner. Leading up to Christmas is a busy period and I am pleased that we were able to respond, investigate and deliver your order in such a short time. There is always room for improvement and we will continue to accept feedback and make the necessary changes to provide the best customer experience possible. Thank you for your support. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“I received incorrect parts.”

Helpful Report

Posted 1 year ago

Hi Rick, Thank you for your feedback. I am really sorry that you have received the wrong parts. Can I ask if you have reached out to our support team to resolve this? If not, please contact support@clockshop.com.au so we can rectify this for you. We will need some details of what you received - please send some photos so we can sort this out for you. Thanks again for bring this to our attention. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“The clock arrived promptly but it was damaged on delivery, packing was intact but the clock arms did not aline, ? due to being dropped or rough handling”

Helpful Report

Posted 1 year ago

Dear Jennifer, Thank you for taking the time to provide contact me and also provide this feedback publicly. I am really sorry the hands were out of alignment on your clock. I appreciate that you have taken the time to go through the troubleshooting and prepared to try and resolve this from the vidoe instructions provided. While it is a simple fix I completely understand the frustration and disappointment. Please be assured that a happy Clock Shop customer is our number one priority and we will continue to help you resolve this as quickly as possible. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“Purchased an Aactim alarm clock - with bell as I wanted a tried and tested technology. Staff very helpful in identifying candidates. I was assured clock would be tested prior to posting. Clock arrived, it started to lose time straight away. Used it nonetheless - set alarm for 6am - it rang 20 mins late as it kept losing time. I switched alarm off instead of using snooze: clock stopped working completely. Rang back - told it may be my Eveready long life batteries. So I asked for your Panasonic batteries to be mailed to me . They arrived but clock still dead. Disappointed even further as I now have to incur cost in returning dead clock to you. I already paid delivery on initial purchase. Next clock - I'm buying it from a walk in jewellery store. Not happy Jan.”

Helpful Report

Posted 1 year ago

Dear Kalathevi, Thank you for taking the time to provide this valuable feedback. I am really sorry you're still experiencing difficulty with your clock. You have been advised correctly that all clocks are tested prior to dispatch. Unfortunately, this doesn't ensure that we can also prevent damage or faults occuring from rough handling in transit or a product failure after it leaves our warehouse. This isn't an excuse but an honest evaluation of this situation. I appreciate that you have taken the time to go through the troubleshooting our staff have suggested and although this hasn't resolved the issue, we will definately get this sorted for you. We also have a happiness guarantee in the event that you would like a refund. Please be assured that a happy Clock Shop customer is our number one priority and we will help resolve this for you as quickly as possible. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“Sales experience was great. Upon returning to have the band adjusted a few days later (as suggested when I bought it) my husband (I purchased it as present for him) said he felt like his request to adjust the band was a great inconvenience to the staff. They wanted to charge him for the service. They expected him to know how many links he wanted removed (he didn’t know so had a guess). He had told the lady it had been purchased there. Maybe she thought he was lying. I’m really disappointed he was treated like that. It was a big deal to me to spend so much on a watch and I was happy to support a local business. But next time I’ll stick with the local jewellers.”

Helpful Report

Posted 1 year ago

“Would have been better if I received what we ordered”

Helpful Report

Posted 1 year ago

Dear John, My name is Daniel and I am one of the owners of Clock Shop. I am sorry to hear that you're disappointed with your purchase. I understand that your original galileo thermometer was damaged in transit and you were contacted as we couldn't replace it with the same size. You agreed that the slightly smaller size was an acceptable replacement. Are you no longer happy with the replacement? Or is there something else that you're not satisfied with? I look forward to hearing from you. Hopefully, you'll allow us to find a satisfactory solution for you. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“The sale and the delivery was fine but the clock movement I purchased keeps stopping. I thought buying from you instead of ebay would be better quality.”

Helpful Report

Posted 1 year ago

Dear Rodney, Thank you for your feedback. I am sorry your clock movement isn't functioning correctly. Have you reached out to our support team? There are several troubleshooting tips that we have to help you rectify the issue and if we determine that you need a replacement, the best way to get this resolved is to contact our support team - support@clockshop.com.au Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“Two of the items were broken and squashed, which was probably the deliverers fault, but perhaps the packaging needs to be better!!!”

Helpful Report

Posted 1 year ago

Hi Robyn, thank you for your feedback. It is really important to us that we hear the good and the bad. Unfortunately in your case, it is not good news and I'm sorry that a couple of items were damaged in transit. Have you reached out to our support team? The quickest way to get this rectified is to email support@clockshop.com.au with a couple of photos so we can get this resolved for you. While we try to package items carefully and with consideration for poor handling, sometimes the handling is simply too rough and we encounter damage. I apologise for the inconvenience and will rectify this as soon as our support team hears from you. Warm Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“I made contact with the Clock Shop to ask for advice to ensure I purchased the correct part. The advice I was given was very generic and didn't help at all. I ended up purchasing a clock part for $50 which is not suitable. Waste of money.”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you for taking the time to provide your feedback. We don't provide specific information over the phone for a very good reason. Unless you understand what it is you need, it is very difficult to get all the information required to provide you with the correct movement without having the clock or an existing movement in hand that we can match. As the item is not suitable, you are welcome to return it for an exchange or a refund. If you are replacing an existing movement then you can send your old movement in to assist us with providing you with the correct movement. In your case, I would assume you have long hands and require a high torque movement. So the details of the hands are also required. Are they press fit (push on) or euro fit (slotted hole / fixed with a hand nut)? Otherwise, we have extensive resources including a video and a DIY guide to walk you through each step so you can select the relevant part. Clock movements are not like car parts, where you can find the relevant replacement with a make/model/year scenario. You need to have the product in hand to provide all the relevant information so the correct movement can be selected. If you need more assistance, our guides are available here and they are far more helpful in this format with visual aids as opposed to trying to communicate every step of the process over the phone. I hope this helps you understand a little more about how to choose the correct movement. We are still here to assist you and should you wish to return the movement, undamaged and in new condition, we can exchange or refund this for you. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“hour hand is damage,big scape mark.”

Helpful Report

Posted 1 year ago

“Unfortunately the two nuts you supplied against order CS00099753 for "Small Hand Nut for Hermle Mechanical Clock” did not fit my Hermle 451-053H because the description on your website did not indicate that they would be unsuitable. In response to my telephone enquiry, I have just now received the subsequent order and am pleased to advise that new the nuts appear to fit perfectly. I understand that you are a small, family owned business and am grateful that you spend your time helping people like myself, however as I have had to pay twice and the original order was only because of your insufficient description, I would have thought you would mention some way of compensating me.”

Helpful Report

Posted 1 year ago

Hi Colin, Thank you for your feedback. We appreciate you taking the time to help us understand how we can improve. The item you originally purchased does provide all the details required to see if it is suitable, however the specific Hermle movements that the hand nut is suited to are not listed. We will endeavour to find this information to make the description more user-friendly. We currently provide the overall size, the metric thread specification and the pitch of the thread to match the existing hand nut. I'm glad that my colleagues were able to make some phone calls and identify the correct hand nut required for your clock. If you wish to return the hand nuts that weren't suitable then we can certainly refund your original order. Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“Sorry Daniel, but I arrived back in Brisbane and realised that the Bering watch I just bought does not work. I have just mailed it back to your shop at my cost hoping that you can replace it for one that works or get it working the way it should.”

Helpful Report

Posted 2 years ago

“Unfortunately the Clock we received seemed like a cheap Chinese import instead of a Clock made in Germany! It had four chains hanging from a cheap plastic backing plate that do nothing! Two chains have brass coated cylinders to hang from and two chains just hang! There is very cheap plastic workings at the back of the clock and delivered with one cheap battery! For $470 I would have paid $50 for this so called German made imitation. Good luck. Won’t buy anything from you ever.”

Helpful Report

Posted 2 years ago

Hi David, thank you for your feedback. We really appreciate you taking the time to share your experience. I am really sorry that you're not happy with the clock and I have to say that I am a little surprised by your disappointment after receiving your email two weeks ago asking for a quote to source additional weight shells and no mention of your dissatisfaction. The clock is 100% made in Germany and features a combination of brass with an enamel dial, brass weight shells (yes these are shells only as you purchased a battery clock, not a mechanical clock), dummy chains for the weight shells and the plastic housing for the quartz (battery movement). There are mechanical versions of this clock that strike a brass bell on the hour and half hour. Other than the mechanical movement inside, the chains and the weights, this clock is made with the same brass bezel and enamel dial. We have a happiness guarantee that enables customers to return any item they are unhappy with provided they notify us within 7 days of when they received the item. If you would like to contact us directly to discuss this further please reach out to our support team - support@clockshop.com.au. Regards, Daniel - Clock Shop Owner

Posted 2 years ago

Clock Shop is rated 4.9 based on 3,638 reviews