Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,925 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 8th May 2025

491

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the two nuts you supplied against order CS00099753 for "Small Hand Nut for Hermle Mechanical Clock” did not fit my Hermle 451-053H because the description on your website did not indicate that they would be unsuitable. In response to my telephone enquiry, I have just now received the subsequent order and am pleased to advise that new the nuts appear to fit perfectly. I understand that you are a small, family owned business and am grateful that you spend your time helping people like myself, however as I have had to pay twice and the original order was only because of your insufficient description, I would have thought you would mention some way of compensating me.”

Helpful Report

Posted 2 years ago

Hi Colin, Thank you for your feedback. We appreciate you taking the time to help us understand how we can improve. The item you originally purchased does provide all the details required to see if it is suitable, however the specific Hermle movements that the hand nut is suited to are not listed. We will endeavour to find this information to make the description more user-friendly. We currently provide the overall size, the metric thread specification and the pitch of the thread to match the existing hand nut. I'm glad that my colleagues were able to make some phone calls and identify the correct hand nut required for your clock. If you wish to return the hand nuts that weren't suitable then we can certainly refund your original order. Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“Lady that was on was very helpful spend time explaining how the clocks works”

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Posted 2 years ago

“Excellent knowledge and expertise of staff. Wonderful customer service and couldn’t have been more helpful. A pleasure to shop there.”

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Posted 2 years ago

“I found it remarkably easy to identify the parts I need to restore my old clock. Once I followed the helpful instructions I was certain that I had ordered the correct components. The delivery was also quick. Great service on many levels.”

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Posted 2 years ago

“Great products”

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Posted 2 years ago

“Beautiful clock. Arrived very quickly & thanks to your video a breeze to assemble & put up! Love it! Thank you!”

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Posted 2 years ago

“Very helpful with the exact dimensions which made making the correct choice of mechanism a easy task. Delivery was expeditious and exactly as described and well packaged. Thank you Clock Shop”

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Posted 2 years ago

“Hi! I purchased a beaut Cuckoo Clock from you for my Great Granddaughter. I’m old and not too cluey ordering on line,so was very delighted with the helpful service and the speedy delivery.It was for her and her fiancé as an engagement gift and much loved.The first thing they put up in their new home.Thank you so very much!”

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Posted 2 years ago

“Wonderful service. Had to return original order as wrong size part was ordered, replacement part was received within a week. Received a call prior to posting to advise order was being sent that day. Thank you.”

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Posted 2 years ago

“Your customer support team is excellent. Thanks a lot, Kate. It is just a small part of my clock but it is really important and memory-filled clock for my family.”

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Posted 2 years ago

“Love our new clock. Quality product. Fast delivery & very well packaged.”

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Posted 2 years ago

“Answered my questions when I telephoned prior to purchase. Kept me informed of goods hold up coming into Australia & promptly provided domestic freight details. Goods arrived in excellent condition.”

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Posted 2 years ago

“Product range,customer service and promptness of delivery.”

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Posted 2 years ago

“Good website, good communication re ordering and delivery.”

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Posted 2 years ago

“Prompt and efficient service. Thankyou”

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Posted 2 years ago

“Polite pleasant personnel”

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Posted 2 years ago

“I was unsure of what mechanism I needed to repair a handmade timber clock. Staff at the Clock Shop were very helpful. They communicated with me by phone & email and helped me to eventually place the correct order.”

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Posted 2 years ago

“Experienced several delays with postage, but that seems to be everyone at the moment, so not mad about it. Quality product that was exactly like the pictures.”

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Posted 2 years ago

“Great experience shopping at this unique shop. Staff very friendly and knowledgeable. Great range of clocks and associated equipment.”

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Posted 2 years ago

“I pre-ordered a clock and the shop communicated well when there were delays with the shipment.”

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Posted 2 years ago

Clock Shop is rated 4.9 based on 3,925 reviews