Coggles Reviews

Name: Coggles
Address: Meridian House, Gadbrook Park, Redruth
Rating: 1.32

1.3 Rating 198 Reviews

8 %

of reviewers recommend Coggles

Company Reviews

Questions

Metrics

1.3

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

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Coggles 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a shirt for my son from Australia. Shirt too big. Sent it back to Coggles from Australia on 30th December 2016. Numerous emails and phone calls still resulted in no refund. Customer service continued to say that refund would be given but never arrived. Last phone call Coggles stated they could not refund onto my card. Account number given of bank for BACS payment still no refund 7 weeks after Coggles received the goods back. I have spent more on phone calls and postage than the actual product but I am still determined to get my refund back even if it means contacting the Trading and Standards Commission.”

Helpful Report

Posted 8 years ago

“Having read reviews I realise my experience when returning goods over 2 weeks ago for refund with no response to my email queries since then is the norm. I returned the item as although very nicely packaged I felt was not good quality. I was sent the return form and returned by post the form and item. Since then. Nothing. Appalling customer service and will never use again but still want my refund.”

Helpful Report

Posted 8 years ago

“Tried to return a shirt as it was too big, no return form or information is provided with the order so it means having to contact them before you can send anything back. 3 weeks later and i'm still trying to speak with someone to get information on how to return the shirt. Terrible service, I will never use them again”

Helpful Report

Posted 8 years ago

“Really poor. Goods not as described or damaged. Chased for ages before they finally consented to collect them. Took weeks to arrange my refund. Really poor company will never shop with them again. Still waiting for their marketing emails to stop.Awful, awful, awful”

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Posted 8 years ago

“Failure to provide refund”

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Posted 8 years ago

“Never, ever again”

Helpful Report

Posted 8 years ago

“Awful customer service. Returned an item for refund and received notification it was being processed. One week passed and no refund, called and they said they hadn't received the item. Forwarded them get email the sent me as proof. No response. Called again as still no refund another week later, they said they hadn't received the email. Forwarded the email on a second and third time still no response and called again and still no refund after 1 month after returning the item. The worst service ever, my issue is still not resolved. They have not paid my money back and I feel extremely let down. Don't buy from Coggles is ny warning, especially if you think you might return something.”

Helpful Report

Posted 8 years ago

“Never got my refund back after returning a purchase item! Extremely disappointed on this and their customer service just passed my case to the finance dept. and never got back to me since!”

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Posted 8 years ago

“Terrible after sales support. No phone contact. Take days to respond to emails. No way to follow up any urgent matters with them. They seem to believe the customer is always wrong.”

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Posted 9 years ago

“Never buy at Coggles !!! After I had paid they cancelled my order. Still waiting for a refund after 7 requests. Fortunately I paid by Paypal and they are looking into it now.”

Helpful Report

Posted 9 years ago

“I ordered a Valentino bag in the sale. Original value was £595. It was described as black leather covered with metal studs. The studs were actually coated plastic which was a big turn off for a bag of this value. I contacted coggles by phone and was told I should return the bag for a refund and after staying on hold while the supervisor was contacted, I was told the postage would be refunded too as the bag was misrepresented on the website. I am a solicitor and am quite aware of my statutory rights under the Sale of Goods Act. However the postage was not refunded and after chasing it up 3 times and fobbed off by Vicki twice and ignored the third time I decided to leave a review on coggles website to let other customers know the bag had plastic hardware. This review never appeared. I have to say that for a company to treat a customer so badly and illegally for the sake of a couple of pound is beyond me. I should not be out of pocket for their mistake. I will never order from them again. Their customer care is appalling.”

Helpful Report

Posted 9 years ago

“the tracking service for international shipping doesn't give any updates . I have been waiting for 10 days for my order (which is still not here and I am expecting the worst scenarios ever tbh) without any information about my parcel. I can't understand why would they ship luxury clothing with such unsafe post service.”

Helpful Report

Posted 9 years ago

“Just ordered yesterday it has been moor than 24 hours item still not dispatched! Already taking my money trying to cancel my order website doesn't let me! Appalled with the service! I wish I never ordered from Here!”

Helpful Report

Posted 9 years ago

“I purchased two handbags from Coggles which returned the same week using UPS, I just happened to be checking my statements and noticed the refund had not been credited to my card, two days later, several phone calls ,serve anguish and talking to some absolute idiots the handbags suddenly appeared in there warehouse , no explanation or apology was given. Needless to say as many of us don't check our refund statements Matthew Moulding Ceo of Coggles would have been £579 better off . . . . I was then insulted with an offer of £5. DO NOT PURCHASE FROM THIS COMPANY.”

Helpful Report

Posted 9 years ago

“I placed an order two weeks ago and still says its in its processing stage and awaiting stock pickup. I had messaged them about this and the first email I received back was not helpful with customer service telling me it was already sent and I should receive it soon. With no verdict I had messaged them again and customer service were very apologetic this time that it hasn't been sent and told me that this was due to the item being out of stock with their supplier. It's been several days since I received that last email and the item still hasn't been sent and I am out more than $600 AUD with no sign that it will ever come. What makes the experience worse is that the item I purchased is still for sale on the website even though it is currently out of stock at the moment. On top of this, the item is now at a cheaper sale price so I ended up paying $100 more for an item I won't receive. Horrible experience with this website and will never use it again!! Update: I had put this review on trust pilot and was taken off and reported by Coggles as they reported that I was not a valid customer. After successfully verifying my details with trust pilot including my order details, it is still not visible to the public.”

Helpful Report

Posted 9 years ago

“O placed an order for some shoes which I then received an email a couple of days after saying they were no longer available and my order had been cancelled and I had not been charged. I then purchased from another store at a lower price and two days after receiving those my order from Coggles arrived and I had been charged. I returned that order for full credit including P&P as it was Coggles error. They received my return on the 3rd of August and on the 10th August I am still waiting my credit. I Have chased it twice through their annoying web portal which is the only way to email them but have been told there is an error with their refund processing causing the delay. I will never buy from this company again and would never recommend them to anyone.”

Helpful Report

Posted 9 years ago

“A dissapointment (UPDATED) My first experience with Coggles is something I don't wish upon others. And I do believe that they truly don't care about the concept of happy and returning customers. My order was for three items of which only two was sent to me. Of those two items one was sent back because of size issues and has been not yet been acknowledged to be returned despite proof of acceptance. The other item is a sweater that was clearly washed by a prior owner but as I liked very much I decided to keep it. The third a still not delivered item is a pair of Dr Martens Arthur boots in size 7 which was on sale at purchase. According to different so called customer service people they where unfortunately out of stock when I purchased them which is the reason for the purchase to be cancelled. But the truth is they where never out of stock and hadn't been for the last two weeks since my order was placed. And they are still available but with a higher price. Customer service is now avoiding my queries with standard phrases and fake pleasantries. It shouldn't feel like this when you've shop at a high profile online shop as Coggles clearly wants to be seen as. So potential customers I recommend that you look elsewhere for your online purchases. Matchesfashion or Zalando are in my experience better alternatives that appreciates the value of a happy customer or at least honors an agreement. UPDATE I did what Jordan at Coggles suggested and contacted them both on email and then later on phone. During the conversation he never denied that the boots actually wasn't in stock but rather gave me the usual talk standard answers that he really wanted me to feel happy about Coggles and so on. In the end he said that he would get back with a for me satisfactory solution (which I explained is getting the boots which he kind of tried to persuade me out of without any success) the day after or by the latest the day after that. Well as you can guess that hasn't happened and I believe that the are not the least interested in solving this issue. The boots are still available to purchase so it shouldn't be a problem for them. This is the worst experience I've had this far with online shopping and I have a lot of experience with both small merchandisers, ebayer from every country you can imagine and the big names such as Matches and Farfetch. Coggles should not be mentioned among those. I will keep on posting on other review sites as well as style forums so that every one that is the least unsure about going with Coggles hopefullly reads it and chooses to go elsewhere. Coggles answer at TP: Dear Daniel, Thanks for taking the time to leave a review regarding your order. I am extremely sorry for the inconvenience and I fully understand how frustrating this must be. So I can take a look into this further for you please can you contact me through your account quoting reference TP491345. If you have further questions then please feel free to contact me. Many thanks, Jordan Customer Relations Executive.”

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Posted 9 years ago

“Coggles fail.”

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Posted 10 years ago

“Won't ever order from them again. My sunglasses were delivered to me two days ago via courier. They were thrown over my gate, it rained all day and consequently the entire contents were drenched and the designer box and glasses case are ruined. There is no way to contact them other than via email. I have sent several, not one has included an apology or acknowledged the condition that I received them in. I now have to give up a whole day to wait in for a courier to collect them as no other information has been given to me. whether they will give me a condition based on the state of them upon return, remains to be seen. Appalling communication and customer service.”

Helpful Report

Posted 10 years ago

“This is the worst website I have ever ordered from. I ordered a pair of jeans that didn't fit and returned them the next day. It's been over a month and I haven't received my refund yet and the staff are condescending and unhelpful, and have lied about processing my refund several times. I received a note that the jeans had been received in the Coggles warehouse almost immediately after sending them back (which I had to pay for), but the team still would't refund me. I am dealing with AmEx now as I haven't received my money back from them - £100.”

Helpful Report

Posted 10 years ago

Coggles is rated 1.3 based on 198 reviews