Thank you for contacting us, we're sorry you've had trouble accessing your report. We have opened a support ticket for you to assist in accessing your report. Printing instructions are listed here http://help.companycheck.co.uk/hc/en-us/articles/115000009843
I am sorry you've had a bad experience using the website. On investigation we don't seem to have had any support request from you, I have asked our support team to contact you ASAP to resolve any issues you are having.
We are sorry you have had a frustrating experience, our support team have advised how you can access the report, we unfortunately cannot replicate the issue you are having. We will be in touch to advise further.
Sorry to hear you've found an error - our support team will be in touch to investigate and ensure updates are made promptly. Our Claim Your Company feature is currently only available for UK companies, however we will extend this to all countries ASAP.
Sorry we missed your call. We've tried to contact you to see how we can help but have been unable to reach you. Please do get in touch using the VIP contact form in your account or by replying to our email and we'll jump right to it.
Very sorry to hear you're disatisfied with our customer support. Our help desk is manned 9 til 5pm daily, responding to 99% of customer related queries handled within 3 hours and non customer queries within 3 working days. Our freephone number is available for all subscribers by logging in. Our support team have advised that per your request your order was refunded in full this morning, under our 7 day money back guarantee.
Hi Julia, all of the information on Company Check is sourced from official public records such as Companies House and updated every 24 hours. If you've found information that is out of date this will be the case at the source, though we are always happy to investigate if you believe there is an error. Our support team have been in touch and would love to hear form you.
Hi Dave, sorry you had trouble logging in. We would obviously like to address these issues immediately for you. Our VIP team will be in touch right away.
“I used to be with another credit check company so I am looking to subscribe. I have subscribed for the free trial. I have verified my subscription but I can't log in to the site. I have checked my email address and I have even asked for a new password which has come to my email address and I still can't access the site.
I am struggling how to contact and I find the site very difficult when you have a simple problem on how to access the site when it wont' accept your log in details”
Sorry to hear you've had trouble logging in Jean! Our support team have just emailed you a new password. Feel free to call us on 0800 0337 382 if you're still having trouble :)
“Since registering and paying a one month fee I have not been able to get into my account using the e-mail address and password provided.
I have written once and did not receive a reply and will now cancel my subscription before a second month's payment is taken from my account.
It has been a complete waste of time as far as I am concerned and I will try another company.”
Sorry to hear you had problems logging in. A new password has been emailed to you and we've sent a full refund, plus 7 days Pro access free of charge to ensure you can trial the system!
