Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.32

“No one answering phone or any emails. My delivered ramps are damaged Order No: 2994263 Please contact me.”

Posted 3 years ago

Hi Morwenna, thank you for bringing this to our attention. We understand a member of our customer service team has been in touch and has requested photos so that our Aftersales Team can look into this asap.

Posted 3 years ago

“Wrong item sent . No notification of any rtn.. No refund ;no reply to equiries. Phone always busy . Rubbish service!”

Helpful Report

Posted 3 years ago

Hi Lesley, thank you for bringing this to our attention. We would like to apologise for any inconvenience caused. Over the last few months we have experienced unprecedented demand for our services and our customer service team are working to ensure all enquires are responded to as soon as possible. If you require further assistance with your order, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Where is my order (number2997288)? Your telephonist lied to me on 5th July saying it was packed and ready for despatch. Its too late now as item was need by this Wednesday at the latest. I have emailed many times without response. I've emailed today requesting the order to be cancelled and for a full refund. I hope you have the decency to respond although I'm not holding my breath!!!!”

Helpful Report

Posted 3 years ago

Hi Alvin, we are sincerely sorry for the delay you have experienced since placing your order. Thank you for bringing this to our attention. If you have not received confirmation of a refund, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“I wish I had see all these comments. I too ordered and paid for next working day delivery for which they charged £6.21 plus VAT - can you charge VAT on postage? No goods, no one answering the phone, emails not answered. Am now on the phone getting through to my credit card company, to stop Complete Care taking any more money and to ask for my money back.DO NOT USE THIS COMPANY, I THINK THAT PERHAPS IT IS A SCAM COMPANY”

Helpful Report

Posted 3 years ago

We are sorry to hear you are awaiting your order's delivery. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop Alternatively, could you please provide an order number, postal address and contact details in reply to the 'private reply' and I can pass on your details to a customer advisor.

Posted 3 years ago

“I wish I'd read the reviews before I ordered dressing aids for my husband. Ordered 16th June, money debited from credit card 17th June no goods received. Same experience as others - no response to emails, not able to contact by phone as keep getting cut off despite the message telling me to continue to hold and someone would help me. It's totally disgraceful. If complete care respond with the same message as I see others have got below their review, I will be furious. Just deal with the emails already sent !”

Helpful Report

Posted 3 years ago

Hi Helen, thank you for bringing this to our attention. With Reviews.co.uk, we are unable to see order number details and therefore unable to research individual cases. I will however send you a private message through the website and if you can reply with your order number, postal address and contact details - I can forward the details on to our customer service team.

Posted 3 years ago

“Like previous customers I placed an order and have no reply to my emails and have been cut off the telephone after waiting a long time Foolishly I ordered another item and was told 2 to 3 working days. What a joke. I am still waiting.”

Helpful Report

Posted 3 years ago

We are sorry to hear you are awaiting your order's delivery. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Avoid. I placed an order approx 3 weeks ago and the money was immediately taken. The product hasn't arrived despite chase phone calls & email Will now claim back through credit card”

Helpful Report

Posted 3 years ago

Hi John, thank you for bringing this to our attention and we would like to apologise for the delay in receiving your order. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Don’t use this company very bad take your money mess you around ..and check for sister companies that are part of this one ..communication is very very bad ..and they plainly just fob you off .just don’t care ..be warned ..especially if you are elderly and frail ...they finally deliver but at very early morning driver drop and leave ..heavy box ..very bad”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear that your delivery was left without the driver informing you. We will escalate this with our courier service who will look internally at this. Thank you for taking the time to leave your review and bringing this to our attention.

Posted 3 years ago

“ONLINE BUYERS BEWARE.....Like all of the recent reviews I am afraid another negative experience to be added. My extremely frail mother has recently survived 3 weeks with an untreated fractured hip, then contracted and survived Covid after hip surgery with 6 bouts of recurrent pneumonia all whilst battling late stage Parkinsons. However, she keeps asking where her shower wheelchair is....unfortunately it would appear Complete Care could not care less. Ordered on 23rd June and no contact to date on order despite phone call and 2 emails. Tried calling again but no response and no voicemail. Would appear anything more substantial than small independent living aids are beyond their capacity to provide along with a complete absence of communication. It is interesting to note when filtering reviews initial positive reviews are from over a year ago. If you filter by negative star results the spike has come in recent weeks. I understand Covid impact in items being delayed in delivery but what I cannot understand is the TOTAL lack of communication. Money paid but no product and no idea if my Mum will ever get it or her money back - is there anyone at Complete Care Shop taking any interest?”

Helpful Report

Posted 3 years ago

“ONLINE BUYERS BEWARE.....Like all of the recent reviews I am afraid another negative experience to be added. My extremely frail mother has recently survived 3 weeks with an untreated fractured hip, then contracted and survived Covid after hip surgery with 6 bouts of recurrent pneumonia all whilst battling late stage Parkinsons. However, she keeps asking where her shower wheelchair is....unfortunately it would appear Complete Care could not care less. Ordered on 23rd June and no contact to date on order despite phone call and 2 emails. Tried calling again but no response and no voicemail. Would appear anything more substantial than small independent living aids are beyond their capacity to provide along with a complete absence of communication. It is interesting to note when filtering reviews initial positive reviews are from over a year ago. If you filter by negative star results the spike has come in recent weeks. I understand Covid impact in items being delayed in delivery but what I cannot understand is the TOTAL lack of communication. Money paid but no product and no idea if my Mum will ever get it or her money back - is there anyone at Complete Care Shop taking any interest?”

Helpful Report

Posted 3 years ago

“ONLINE BUYERS BEWARE.....Like all of the recent reviews I am afraid another negative experience to be added. My extremely frail mother has recently survived 3 weeks with an untreated fractured hip, then contracted and survived Covid after hip surgery with 6 bouts of recurrent pneumonia all whilst battling late stage Parkinsons. However, she keeps asking where her shower wheelchair is....unfortunately it would appear Complete Care could not care less. Ordered on 23rd June and no contact to date on order despite phone call and 2 emails. Tried calling again but no response and no voicemail. Would appear anything more substantial than small independent living aids are beyond their capacity to provide along with a complete absence of communication. It is interesting to note when filtering reviews initial positive reviews are from over a year ago. If you filter by negative star results the spike has come in recent weeks. I understand Covid impact in items being delayed in delivery but what I cannot understand is the TOTAL lack of communication. Money paid but no product and no idea if my Mum will ever get it or her money back - is there anyone at Complete Care Shop taking any interest?”

Helpful Report

Posted 3 years ago

Hi Joshua, we are sincerely sorry for the delay your mother has faced in receiving her shower wheelchair. As briefly mentioned Complete Care Shop have seen unprecedented demand for its products and customer service over the last few months and we appreciate your understanding. This however does not excuse the delay in your mother's order. If the order has still yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Totally disappointed I ordered two walking stick seats £42 on the 16th June which were in stock. However after emailing and phoning I still haven't received them yet the payment was taken out of my account very promptly!”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention and we would like to apologise for the delay in receiving your order. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“I ordered 2 weeks ago nothing arrived. Managed to get through by phone after continually trying. Service was so bad I was beginning to think that they didn't actually exist. They do - avoid!”

Helpful Report

Posted 3 years ago

Hi Jeff, we would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“I placed an order with this Company and received a confirmation email. The disinfectant spray hasn’t arrived and I tried to call and to email the company. They’re not answering their phone or responding, very worrying as I need the products by Mo day reopen my stores and now have to reorder. Of course, the money has been taken. I’ll have to try to get my money back from them but this is additional hassle that I don’t need at this point in time. Really poor service, my advice is.. don’t buy from them!”

Helpful Report

Posted 3 years ago

Hi Sonia, thank you for bringing this to our attention. We apologise for the delay you have experienced in receiving your order and any difficulties speaking to a member of the customer service team. If you still require assistance with your order, please visit the below URL. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“2 emails and a conversation with a female who said will credit yr account because item not in stock. still waiting. will not buy from them again.”

Helpful Report

Posted 3 years ago

“I will never recommend this company to anyone again. They have let me down and now my employer. Emailed and phoned so many times. I still have not received my order or the items missing from a previous order.”

Helpful Report

Posted 3 years ago

Hi Graham, would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“I bought some slippers which arrived quickly and were of reasonable quality but did not fit. They were nominally size 6 which is what I wanted but were more like an 8. However my reason for the bad rating is that they have ignored all phonecalls and emails over the last 10 days and this seems to be a very familiar pattern from what I've read on here. I note from another website that a good percentage of the workforce can't stand them either so I do wonder how the Company's management is able to keep a straight face.”

Helpful Report

Posted 3 years ago

Hi Graham, we are sorry to hear your order did not meet your expectations on this occasion. We apologise for the delay in hearing back from our customer service team, due to the worldwide experiences of the last few months, our customer service advisors are working to see to the unprecedented number of queries that have come in. If you still require assistance, please visit the below URL to get in touch with an advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“hi are you still in buisness as imposs to contact by phone or are you just scamming to get the money i will do everything poss to make sure this company is investigated”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear you have faced difficulties getting in touch with our customer support team. Please visit the below URL to speak to a customer advisor, if you still require assistance. Thank you for taking the time to leave your feedback. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“hi placed and paid for an order on the 22nd april have tried to contact then by phone several times no joy when i did get to speak to someone not only was he dam right rude he said my order would be here we are now the 29 th may and still no order arrived you customer care for the disabeled is a disgrace”

Helpful Report

Posted 3 years ago

Dear Miss Bassett, we would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“I have been waiting for an order for too long now and no wonder all the bad reviews. I wish I read them before ordered from you. Your average delivery time is within 5 days..... more 5 weeks or not receiving at all.”

Helpful Report

Posted 3 years ago

We are sorry to hear you are waiting on your order to arrive. If you still require further assistance with your order and its delivery, please visit https://www.completecareshop.co.uk/shop-information/contact-complete-care-shop to speak to an advisor.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Complete Care Shop Reviews