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Complete Care Shop Reviews

2.3 Rating 383 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

2.3

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ongoing issue regarding return of adjustable bed. Unsuitable for 86yr old gentleman who is unsteady on his feet. The bed is too high and the bed moves easily across the floor when leant against. So totally unsuitable! Tried to arranged for return. Was told that as the item wasn't in 'unopen' condition (White glove service was paid for on delivery-£120) wrapping was obviously removed when installed and taken away by fitters! Was told would need to pay a further £120 for collection and removal. Agreed to this, Gaynor customer service advisor was my named contact (based Preston area) passed the request onto engineers for collection. She has yet to confirm/return my many calls. Rang several times, spoke to other advisors, who assured me they would pass my concerns to Gaynor via email and phone call. No one has returned my calls. I have constantly had to chase this up. This is still ongoing. The aftersales return service is a joke.”

Posted 3 years ago

Hi Anne, we are sincerely sorry for the difficulties you have faced in returning your order. Our team are working to resolve all customer queries and issues after several months of unprecedented demands. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Very poor service. I ordered a bed two months ago. It has still not arrived despite me calling the company numerous times. I’ve been robbed off with excuses and am getting fed up! Avoid this company.”

Posted 3 years ago

We would like to apologise for the difficulties you have faced in receiving your order. Over the last few months we have faced unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Waited a month for my item, fobbed off with excuses. Could no longer get through by phone. Only when I wrote a negative review on Trust Pilot did someone call me and promise to get it sorted - two weeks later, no item, no further correspondence. Emailed them requesting immediate refund - no response. This company is a joke and I'll be in touch with trading standards and citizens advice bureau if I've heard nothing by end of week.”

Posted 4 years ago

Hi Danny, we are sorry to hear you are unhappy with the service you received. We will escalate your query to our Customer Service Manager once we receive your order number. Please refer to the private message sent. Our apologies to you once again.

Posted 3 years ago

“I am going to ask my mp heather scott to look into this company.”

Posted 4 years ago

“Ordered house phone five weeks ago .it has still not arrived .was given tracking no but it was not recognised by currier .was told manager was dealing with it two weeks and then one week ago still no joy .am letting cc comp deal with it .if anyone out there paid by credit card ring them it’s so easy .dont bother opergising complete care you are just fobbing people off.”

Posted 4 years ago

Dear Muriel, we would like to apologise for the difficulties you have faced in receiving your order. We are currently facing unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Please help ordered a tumbleform chair and heard nothing now nearly 3 weeks later still nothing. They have taken the money promised to ring and let me know but nothing. If not here at the end of the week will talk to my credit card company to get my money back.”

Posted 4 years ago

Dear Mrs Creech, we are sorry to hear you have experienced a delay with receiving your order. We are currently facing unprecedented demand and are working to fulfil all customer orders whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Cancelled my order 5 WEEKS ago as the delivery was going to take too long. Despite having chased and repeatedly promised it would be refunded "in a few days" still nothing. Now they have taken to just not responding to my emails. I have reported the company to my credit card company who are now dealing with it to get my money back. Stay away from this company.”

Posted 4 years ago

Dear Katie, we would like to apologise for the difficulties you have faced in getting in touch with our customer services team. We would also like to apologise for the delay you have faced in receiving a refund. We are currently facing unprecedented demand and are working to resolve all customer queries whilst adhering to government guidelines. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“This is a company with terrible customer service. We order a phone for an elderly lady in total isolation in a care home due to COVID. The order was despatched on time but has been stuck with couriers for 2 weeks. I know this is a difficult situation but the level of help I received from this company was appalling, in fact, they could not care less. They did not reply to emails and even after 12 days of waiting said they would not look into the problem. Eventually, they said the manager would take a look, nothing changed and no one has called me back. I still have no idea when I will receive what I purchased…. Avoid this company!”

Posted 4 years ago

Dear Lee, we would like to apologise for the difficulties you have faced in getting in touch with our customer services team and the delay you have faced with the courier. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Where is my order for an incredibly vulnerable patient??? I have constantly had to chase??? Trading standards and refund time.”

Posted 4 years ago

Hi Brian, thank you for taking the time to leave your feedback. I’m really sorry to hear about order delivery delay and would like to apologise for any inconvenience caused. Your feedback has now been passed on to our delivery team who will contact the courier company we use to deliver our orders. If you do require further assistance please visit: www.completecareshop.co.uk/shop-information/contact-complete-care-shop, to fill out a contact form for our customer service department.

Posted 4 years ago

“Great company. Excellent prices, and delivery also very good. Good quality goods, good value for money.”

Posted 4 years ago

“They do not reply to emails or answer the phone. They won't confirm delivery dates & won't answer email or calls about complaints at all. I have been trying to get hold of them since August 2019.”

Posted 4 years ago

Dear Lisa, we would like to apologise for the difficulties you have faced in getting in touch with our customer services team. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Ordered hand sanitiser on a Friday after finding the site still had stock and at a reasonable price. I telephoned just after the order was placed to make sure the shipment would be on time and was told that the item would ship beginning of the following week. Nothing arrived so I telephoned again and was told that the stock ran out of the item and it would be filled on the next shipment in a month's time. Disappointed when three and a half weeks after I placed the order I got an email from Vicky saying that they are cancelling the order as they cannot ascertain when the order will be filled. This company is pathetic and dishonest. Do not trade with them”

Posted 4 years ago

We are sorry to hear about your experience using Complete Care Shop. Due to the Global Coronavirus Pandemic, we are currently experiencing unprecedented demand for some of our products which has resulted in some items becoming out of stock within a very short timeframe. We are also doing all we can to ensure our employees stay healthy and safe by closely following Government advice. This means that there has been some delays to orders and refunds. Please be assured we are working as hard as possible to put things right in challenging circumstances.

Posted 4 years ago

“The order I placed took ages to get to me. It was unsuitable so I returned it the same day. Here we are 3 weeks later and I still haven't received my refund. Difficult to get hold of Customer Service Dept and I didn't get any reply to my e-mails.”

Posted 4 years ago

Thank you for taking the time to leave a feedback. I’m really sorry to hear about the difficulties you faced with your order and would like to apologise for any inconvenience caused. Due to the Global Coronavirus Pandemic, we are currently experiencing unprecedented demand for some of our services and as a result there have been some delays to refunds. Please be assured we are working as hard as possible to put things right in challenging circumstances.

Posted 4 years ago

“Awful, ordered a fairly simple order 12 days ago and paid for delivery, still waiting... they’ve taken the complete mick. Can’t get hold of anyone at this useless company and provided with no updates. Waiting until the end of the week and if I have received nothing I will be contacting me bank to pull the money back. What a nightmare”

Posted 4 years ago

Thank you for taking the time to leave your feedback. I’m really sorry to hear about order delivery delay and would like to apologise for any inconvenience caused. Your feedback has now been passed on to our delivery team who will contact the courier company we use to deliver our orders.

Posted 4 years ago

“My god it is easier to get hold of a tennage junkie than this company, they never answer the phone or emails. I ordered a few items from them they don't know its my job to find suppliers for the care home group I run 96 sites in all. Won't be using them again. Had to go down the root of my bank chasing a refund.”

Posted 4 years ago

Dear Robert, we would like to apologise for the issues you have faced getting in contact with our customer service team. Due to the COVID-19 crisis, we have faced unprecedented volumes of calls and emails regarding our products and services over the last few months. We are working to get through all customer queries whilst ensuring our employees stay healthy and safe by closely following Government advice. Thank you for taking the time to leave your review, all feedback is valued and important to us.

Posted 4 years ago

“Very bad. They used to be better not sure what’s happened to them. I have bort a standing hoist from them, and so fare been waiting for my delivery for 7 days. I was told it be take 3 to 5 working days. Call them yesterday was told it will take 5 to 7 working days. I need the hoist eminently. The person I spoke with yesterday could even tell me if the product was dispatched.”

Posted 4 years ago

Dear Mr Abdi, We are very sorry to hear about the delay you faced receiving your purchase and would like to apologise for any inconvenience caused. Your feedback has now been passed on to our delivery team who will contact the courier company we use to deliver our orders.

Posted 4 years ago

“Very frustrating! Had ordered some sanitise products from them about 2 weeks ago. Nothing hear from them about the dispatch! Had chased up few times about this.”

Posted 4 years ago

“DON’T BUY FROM THIS COMPANY!! After ordering an overbed table, it has taken nearly 2 weeks, to eventually get one delivered! Their next day delivery is none existent, even though we paid for it? Also, their customer service leaves a lot to be desired? They answer emails 2 days after they receive them and don’t return calls, even though they promise to?”

Posted 4 years ago

“Absolute disgrace I ordered a walking stick on a next day delivery service at extra cost did not arrive so emailed company which they returned a day later promising that good would arrive and gave me a fictitious consignment number for parcel force so I have emailed them again as we were desperate for goods,hence the next day del,no one could be bothered to reply and I've had to go else where at last minute as need the stick for mobility this is neither a professional or honest company especially when disabled people are relying on them avoid at all cost”

Posted 4 years ago

“Terrible customer service. Ordered a batwing pillow with pillowcases for very ill elderly mother. Over a week later the pillowcases arrived but no pillow. Spoke to them and was advised they would send another one. Over a week has passed and still no pillow. They now say they are dispatching today on 48hr service and I have requested next day due to the unacceptable delay. Still not confirmed they will do this. Absolutely shocking service - I would not recommend at all !!!”

Posted 4 years ago

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Complete Care Shop is rated 2.3 based on 383 reviews