COMWALES LTD Reviews

Name: COMWALES LTD
Address: CAPITAL TOWER BUS CENTRE 3RD FLOOR, CARDIFF, City and County of Cardiff
Rating: 4.24

4.2 Rating 835 Reviews

81 %

of reviewers recommend COMWALES LTD

4.2

Based on 835 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

support@comwales.net

Location:

CAPITAL TOWER BUS CENTRE 3RD FLOOR,
CARDIFF
City and County of Cardiff
CF10 3AG

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COMWALES LTD 5 star review on 4th August 2018

Phillipa

COMWALES LTD 5 star review on 21st January 2017

Darren Thompson

Anonymous

Anonymous // 01/01/2019

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“Thank you very much for the prompt service.I received my order and am pleased with the quality of the product. I am a happy customer and hope to deal with you again soon.”

Helpful Report

Posted 3 years ago

“For many years, ComWales has been my go-to store for all appliances imaginable. I've always had great customer service and simple installations. The prices are extremely reasonable. I will continue to recommend this store to my friends.”

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Posted 3 years ago

“My experience with this company has always been positive. Their descriptions of items I have purchased has been accurate and I have been more than happy with my purchases.”

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Posted 3 years ago

“I ordered my items on 6 October. I have had excuses why my items have not been delivered. I have asked for a refund but that has not happened, either. Do not deal with this company, they are charlatans.”

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Posted 3 years ago

“My order was taking longer than expected. Still 4 weeks later no delivery and no response to 5 emails and service desk tickets. No way to contact by phone. They have my money and I have no product or customer service response. Avoid.”

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Posted 3 years ago

“Excellent communication and service. Family-oriented and welcoming. Excellent products with a warranty. I was delighted to make a purchase from them. This store comes highly recommended by me.”

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Posted 3 years ago

“Price was the seller here! Love the colour on my kettle matches my kitchen perfect. Took around a week to come. Didn’t have any issues!”

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Posted 3 years ago

“Placed order on 19 October 2022 and still waiting for the item to be delivered and it is now 15 November 2022. Replacement sent on the 1 November 2022 and this one is tracked - BUT NO tracking details available to be given to me according to customer services email. This item is now 10 Working days since sent and has not turned up at all. Requested refund but nothing but silence from them. DO NOT USE”

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Posted 3 years ago

“My order took months to arrive, and only after I had repetitively chased it through a lacklustre customer service system. Took days to reply to info requests. Would not use again and would not recommend to anyone.”

Helpful Report

Posted 3 years ago

“I have placed an order on 20 July 2022 ( Order 2388322) and still waiting for delivery and there has been no communication received from the trader. Contacted Citizens Advice consumer service and reporting them to trading standards . Avoid this company at all cost. I wish i would have read the reviews before place an order with this company”

Helpful Report

Posted 3 years ago

“My order was delivered in reasonable time. Reviews complained about the length of time for deliveries but mine arrived within a couple of weeks. Great price and although it is a European model the plug came with an adapter fitted for UK sockets. Happy with product and service.”

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Posted 3 years ago

“I purchased three appliances from this store and am pleased with my purchase. I got high-quality items for a low price. Overall, I'm very pleased. I sent all of my friends and family here. My mother will be arriving soon.”

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Posted 3 years ago

“As of today, 9th November, my item ordered in September has still NOT arrived. I'm obviously not at all pleased”

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Posted 3 years ago

Hi, I have checked your order and can see it was returned to sender by Yodel, it was received back into the warehouse: •29/10/22 16:26 Your parcel has been returned to your sender. Please contact them with any queries. We have resent it back out to you on a new tracking ref 8XVTH4245375A032 and the current status is 09/11/22 19:02 Your parcel is in transit

Posted 3 years ago

“The delivery time was disappointingly very long over two weeks. Not great considering other deliveries.”

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Posted 3 years ago

We are sorry there was a delay with your delivery. Our current estimated delivery time for these nespresso coffee machines as they are coming from Frankfurt is 5 to 10 working days, but unfortunately yours was delayed by 3 days. We thank you for your patience during the delay, our drivers are going with aid deliveries for Ukraine before collecting from our German Warehouses on each trip. We hope you enjoy your purchase.

Posted 3 years ago

“Made an order ages ago, they said they had dispatched the item, but then never heard from them again.”

Helpful Report

Posted 3 years ago

Hello, I am sorry to hear you have not received your item. If you had contacted us about this on our support desk then we would have been able to deal with it for you, but I have checked and we do not have any contact from your email address or ref your order number. Your order was sent with Royal Mail on delivery ref 32035823400040B2C041C. Please raise a support ticket on https://support.comwales.co.uk/submit_ticket confirming non receipt and we will raise a loss claim for you.

Posted 3 years ago

“Good customer service.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Not received my item waited 4 weeks Request a refund hopefully won’t have to wait and chase up”

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Posted 3 years ago

Hello, as you are aware based on the support tickets we have with you, your order was sent with Fedex approx. 2 weeks ago. You informed us 2 days ago that it had not been delivered so we immediately raised it as a non-receipt claim with FedEx. We are currently waiting for them to conclude their investigation which usually takes around 5 days. Once this is complete, we are able to issue a replacement or refund depending on your preference.

Posted 3 years ago

“I haven't got the product yet so how can I review it. When I emailed 2 weeks ago to ask for a delivery date I had no reply so ordered same product from Amazon which came next day so will return the Comwales product when I receive it.”

Helpful Report

Posted 3 years ago

Hello, We have checked your order and can see your order was delivered by Evri as detailed at the bottom of this message. We also answered your support desk query on the 28th advising you the item was with Evri and if they had not been in touch with you by the 1st with an ETA to come back to us. We haven't had any contact back until you left this review so were not aware you were claiming non receipt. Please use the support desk to get in touch with us. Delivered We've delivered your parcel to your outbuilding Delivered on Wed 2nd Nov Delivered at 13:10

Posted 3 years ago

“I had great difficulty finding accessories for my Wolf Garten multi tools however, COMWALES LTD were my saviours, not only stocking the right parts but selling them at the most competitive price I could find in UK/EUROPE. A quality company -THANK YOU”

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Posted 3 years ago

COMWALES LTD is rated 4.2 based on 835 reviews