COMWALES LTD Reviews

Name: COMWALES LTD
Address: CAPITAL TOWER BUS CENTRE 3RD FLOOR, CARDIFF, City and County of Cardiff
Rating: 4.24

4.2 Rating 835 Reviews

81 %

of reviewers recommend COMWALES LTD

4.2

Based on 835 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

support@comwales.net

Location:

CAPITAL TOWER BUS CENTRE 3RD FLOOR,
CARDIFF
City and County of Cardiff
CF10 3AG

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COMWALES LTD 5 star review on 4th August 2018

Phillipa

COMWALES LTD 5 star review on 21st January 2017

Darren Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am fussy when it comes to online shopping, I can say I had the best experience every time, flawless customer service and delivery always on time.”

Helpful Report

Posted 1 year ago

“The delivery time of the item I purchased was rather long. Just over three weeks. No customer service or telephone number to call for an update (line constantly dropped, no one answering the phone). The item is ok. Won‘t buy again at this shop….”

Helpful Report

Posted 1 year ago

Hello, If you need to contact us please use the support ticket service here: https://support.comwales.co.uk/submit_ticket We also have a live chat service online when a representative is available. We do not have a call centre. I have checked your order and apologise that your item was delivered 6 days late, your item came from our Frankfurt warehouse and there have been some delays with the deliveries from Central Europe due to our drivers doing aid runs to Ukraine before returning to the UK warehouse. Best Regards.

Posted 1 year ago

“Took ages to get it but when came was exactly what I wanted thanks”

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Posted 1 year ago

We apologise for the issues with your order, I can see we sent one to you on the 4th October with Evri that never arrived and then when you contacted us, we sent another one out on the 28th October that you have now received. I am pleased to hear that you are happy with the item.

Posted 1 year ago

“Good quality and quick delivery. Will definitely use again”

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Posted 1 year ago

“Excellent service on items delivered”

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Posted 1 year ago

“Very difficult company to communicate with got my order slightly late”

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Posted 1 year ago

Hello, I am sorry to hear you had difficulty communicating, I have checked and we had a support ticket from you on the 17th October, you received a reply that day. I am not able to find any further communications from you. Please can you let us know what problems you were getting when trying to contact us so we can investigate?

Posted 1 year ago

“Took 4 weeks to get my order.”

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Posted 1 year ago

**We thank you for your patience if you have experienced any delays, our drivers are going with aid deliveries for Ukraine before collecting from our German Warehouses on each trip. Please follow @Uk4Ua on twitter to see updates from our drivers helping with the aid effort for Ukraine.**.

Posted 1 year ago

“Our goods arrived safely and after two initial emails we were kept informed of progress.”

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Posted 1 year ago

“Initially communications was excellent. Then when paying for ‘Next day delivery’ and confirmation of delivery on that day sent (although “before 18:00” is unhelpful) the package was not sent out until the second day. No FedEx apology given and no tracking path beyond the origination depot shown. FedEx told me I should claim via ComWales which I did over a week ago. No acknowledgement or response has been made. I look forward to hearing from ComWales soon. R Walker”

Helpful Report

Posted 1 year ago

Hello, we do not have a next day delivery service and all products on our site are given an estimated delivery day on the product page before you order. I have checked your order and it was placed on the 26/10/2022, the ETA at the time was 02/11/2022 to 09/11/2022. Fedex delivered to you on the 28/10/2022, 3 days earlier than our ETA so we are not able to claim with them as late delivery. Best Regards.

Posted 1 year ago

“Thank you for your efforts. The part fits and has yet to be tried in ernest.”

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Posted 1 year ago

“Everything went according to details given when I ordered.”

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Posted 1 year ago

“No communication about delivery date and difficult to get hold of but the order did arrive eventually”

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Posted 1 year ago

Thank you for confirming you have received the item as you have raised a chargeback on it with your bank claiming non receipt. We will send this review to the card merchant and use it in evidence if we need to claim should you not reverse the chargeback.

Posted 1 year ago

“Avoid. This company is delusional and imo trying to keep your money without sending anything if they can get away with it. It took them 2 months to deliver items stating 5 working days delivery and an email asking where's my stuff. Yes it was cheaper and a good thing I didn't need them straight away but in reality I could have ordered them for 10% more from a reputable company and gotten them within 2 days. They pretended my items were sent and lost in transit but when they actually decided to send them for real, their system generated a note sent via email to advise, and this was never sent the first time meaning they never sent them until I inquired what's going on. Complete shambles.”

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Posted 1 year ago

“Came nicely packaged but just took many weeks to be dispatched. Too slow.”

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Posted 1 year ago

“Dear Team, Sorry to say the experience was really poor (for evidence please check my interactions with your Customer Support team.) I don't think you will have me as a future customer, nor would I ever recommend anyone I love & care for to rely on your services.”

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Posted 1 year ago

“Parcel took longer to come than 10 working days. Only informed of dispatch after emailing that it hadn't arrived on 10th day. Postage was more expensive than any other company I buy from. Having said that I did only manage to find the specific item I wanted with them. And when I emailed they did respond to my email promptly”

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Posted 1 year ago

“I received timely and appropriate support from the customer care representatives on multiple occasions. Just that delivery was delayed by a week which caused me inconvenience so deducting 1 star for that. Overall I would again make a purchase from here if I have a week of buffer. Thanks!”

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Posted 1 year ago

“Terrible experience, I waited 5 weeks for my microwave when the lead time was 10 working days, I had to chase constantly every week for an update, to keep being pushed away.”

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Posted 1 year ago

“Thank you for the super-fast and efficient service. It was my first time ordering from you, and I figured I shouldn't hold my breath waiting for the order. It was very impressive to receive the items so quickly.”

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Posted 1 year ago

“Thank you for your assistance with the above order I am delighted with the product, delivered on time 10:00hrs today as per your phone message.”

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Posted 1 year ago

COMWALES LTD is rated 4.2 based on 835 reviews