COMWALES LTD Reviews

Name: COMWALES LTD
Address: CAPITAL TOWER BUS CENTRE 3RD FLOOR, CARDIFF, City and County of Cardiff
Rating: 4.24

4.2 Rating 835 Reviews

81 %

of reviewers recommend COMWALES LTD

4.2

Based on 835 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

support@comwales.net

Location:

CAPITAL TOWER BUS CENTRE 3RD FLOOR,
CARDIFF
City and County of Cardiff
CF10 3AG

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COMWALES LTD 5 star review on 4th August 2018

Phillipa

COMWALES LTD 5 star review on 21st January 2017

Darren Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO Stars if I had my Way I have been such a fool trying to order from ComWales. They do not care about their customers, what they think or deserve; they just want the money. I ordered a hose trolley that as per ComWales website was 'in stock'. After some weeks I decided to find out what is happening. I called ComWales customer service and got an automated message saying that the office was closed due to Coronavirus but that they are fulfilling deliveries. (Someone should have told them that the virus cannot be transferred over the phone). I sent an email and then another; no reply. I then used PayPal to cancel the order and request a refund. Then an automated email arrived saying that the item may still be shipped followed by two more 'automated' emails a week or so later telling me that the item has been shipped and if I do no longer want it, I should refuse it. If I did not (and missed the courier leaving the item outside my house) I would have to pay for any return. I agree with an earlier comment and believe that this is a one man show who sends out 'automated' emails to avoid personalisation, then sources products. Cancellations are ignored and orders are sent out via DHL in my case. It does not cost him anything as the DHL driver (self employed) does not get paid for the failed delivery and return as ComWales does not get charged for it. Refunds take up to 30 days. (Really?!) NOT my favourite company as you may have noticed and I will NEVER use them again. Thank god for PayPal!”

Helpful Report

Posted 5 years ago

“He keeps your money and makes no effort to complete the order. This company is a small computer shop just outside Cardiff. It is operating in an incredibly irritating way by taking orders, many which cannot be realised. Holding onto your money forever if he gets the chance, but for as long as possible in any case. As some other reviewer puts it, A WASTE OF SPACE!”

Helpful Report

Posted 5 years ago

“Stating stock on website when really they buy to order. Waste of space company stay away”

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Posted 5 years ago

“Scam company do not attempt to purchase from”

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Posted 5 years ago

“I ordered a gymnastic bar for my daughters birthday off this site,and after ordering i was horrified to see the reviews,i was really worried i probably wouldnt get my parcel. Well my review of this company is quiet the opposite in a good way from start to finish,i managed to get hold of this particular brand of gym bar as they had sold out most places,i then received an order confirmation,a despatch email with tracking information,i also asked a question and got an answer within 24 hours,i have received my item today,and couldnt be happier with the service,so i wouldnt let all the reviews put people off,thank you 5 stars from me 😁”

Helpful Report

Posted 5 years ago

“Ordered product nearly three weeks ago and payment was taken but still no product.I appreciate that its a torrid time for all but dont take payments until dispatched.As of 6.04.20 still no product and was ordered and paid for on 17th march...i wont be using this company again!...and customer service closed for now as well.”

Helpful Report

Posted 5 years ago

“Sent wrong product when charged a ridiculous price to start with. Won’t respond to requested for correct order to be sent, won’t answer phone /email. Absolutely useless!!!!! Next step payment recovery from credit card. Don’t waste your time and money like I did!!”

Helpful Report

Posted 5 years ago

“Don't stock kids toys if you can't supply them. Payment taken on 11/12 for a small teddy as requested in daughters letter to Santa. A surprisingly large shipping fee added for such light weight small item, but paid it as had no choice. Nothing arrived as at 23/12 @18:00. Called on 3 separate occasions to chase order and told it's in its way, and promised a tracking code. Never heard anything back from my calls. Seems they just fobbed me off and ruined a 6 year olds Christmas!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I placed an order for two items in March. The confirmation email stated that one item was on back order and was expected to be received in the next 5-10 days (estimate). 7 weeks later they are claiming that the item is still on back order despite them having sent an email 10 days ago (which they claim to have no record of) saying the item was being booked into the warehouse. Having contacted the company a number of times the attitude of customer services seems to be "take it or leave it". Appalling service.”

Helpful Report

Posted 6 years ago

“Effective piller”

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Posted 6 years ago

“On finding that my Phillips razor is no longer made, I first had to contact them to check what the new details are to order some replacement parts. Phillips themselves were out of stock for the cleaner, but ComWales were able to supply it immediately at a competitive price. It took a few days to arrive, but this was not an emergency!”

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Posted 6 years ago

“Fast delivery, perfect product”

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Posted 6 years ago

“Difficult to judge the size of the spring I was ordering from your picture on the display. It turns out the spring I ordered was too big to fit the secateur, but with a pair of pliers i managed to fit it in place!!”

Helpful Report

Posted 6 years ago

“I found items at ComWales to be fairly priced and despatched promptly. I also like their use of tracked delivery to advise of accurate delivery times.”

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Posted 6 years ago

“Half the price of the shop item and delivered within days”

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Posted 6 years ago

“After days of research for a particular item I was after, I came across ComWales Ltd online who were selling the item I wanted cheaper than anywhere else, including Amazon and Ebay. Ordering my item was quick and easy online. Delivery was also very quick, I ordered on Sunday and my item was delivered Weds a.m, even though I was expecting to wait 3 to 7 working days. Very impressed with ComWales,Ltd, first time using them and it will definitely not be the last, thanks ComWales.Ltd, my mum loves her present”

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Posted 6 years ago

“Great Price and good service.”

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Posted 6 years ago

“Useless no comms , no product, took money not even an email invoice do not use them”

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Posted 6 years ago

“Great product at a great price and delivered extremely quickly ….. very happy, Thankyou”

Helpful Report

Posted 6 years ago

COMWALES LTD is rated 4.2 based on 835 reviews