Consolidated Label Co. Reviews

Name: Consolidated Label Co.
Address: 2001 East Lake Mary Blvd, Sanford, Florida
Rating: 4.82

4.8 Rating 799 Reviews

98 %

of reviewers recommend Consolidated Label Co.

Company Reviews

Metrics

Info

4.8

Based on 799 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

407-339-2626

Email:

sales@consolidatedlabel.com

Location:

2001 East Lake Mary Blvd,
Sanford
Florida
32773

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Consolidated Label Co. 5 star review on 15th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Greg, Honestly, I went back and forth about my rating of average because every since Consolidated moved from the Longwood facility to the new facility in Sanford we have had nothing but problems and mistakes with our orders. Bell Performance (previously Bell Additives) has been doing business with Consolidated ever since Joel opened the business. We are located on Bennett just down the street from your old facility. The problems we have had since your move have ranged from missed completion dates (more often than not on all orders) errors on the winding direction of the labels, reverse numbering errors, cores popping out during shipping, and the number of labels per roll based on our specifications. Our customer service rep Jennifer Fletcher and our sales rep Mike Sheffield have always done a great job taking care of us and I know they are doing everything they can to make sure things are done correctly. It appear the problems are quality control in the plant. If you need more specific information or would like to discuss this please feel free to contact me at any time. Maria Davis Bell Performance 1340 Bennett Drive Longwood, FL 32750 407-831-5021 mdavis@bellperformance.net”

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Posted 9 years ago

Maria, Thank you so much for taking the time to outline the issues you have experienced. I spoke to Mike after he left your facility last week and I can tell you that our team is very serious about addressing and eliminating these issues. We have recently hired a new Quality Control Manager that brings a lot of experience and is already making strides in our production error reduction. Obviously, you have Mike and Jennifer to help, along with our new QC Manager (who is now well aware of these issues) but if there is ever a time where you feel my involvement could make a difference, please let me know. Again, thank you for your patience. I know how frustrating these issues can be. I'm looking forward to watching our progress on your account and seeing improvement quickly. Sincerely, Gregg S. Marketing & CS Manager

Posted 9 years ago

“You guys are always awesome!!!! We've been ordering from you for 10 years now and you always exceed our expectations, even in a time crunch. Thank you Pam and Brian River Dog Bakery”

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Posted 9 years ago

“great customer service! Danny really took good care of me and made sure my order was ready in time! so appreciate it :)”

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Posted 9 years ago

“You guys ROCK! Love the labels! Best quality on the market!”

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Posted 9 years ago

“Super service, thanks Danny! The quality is outstanding and the prices are fair.”

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Posted 9 years ago

“Your service is generally good, However when it came to shipping you never inquired about how I waned it shipped. You simply sent it ground. I in fact needed the shipment very fast and two weeks later still has not arrived. I am supposed to see it tomorrow. I am hoping that in the future that I can keep my inventory at a status that the time it takes to ship will not be a problem, but it would have been nice to be asked.”

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Posted 9 years ago

Dan, Please accept my apology for the confusion. This is not common and we are definitely looking into why we did not ask that question. Thank you for the feedback, as it is the only way we know how to get better. Please let me know if you have any other issues, or if there is anything I can help you with. Gregg S. Marketing & CS Manager

Posted 9 years ago

“Quick response, and labels sent out right away.”

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Posted 9 years ago

“These labels are the highest quality labels on the market. We went through other label companies before them and the quality just wasn't there, that is, until I found Consolidated Label Co. Their labels stick to EVERYTHING, even wood, and lacquer! Cari is such a joy to work with, a wonderful attitude, and an excellent work ethic! I couldn't have asked for a better representative to speak to than her. Thank you Consolidated, I always look forward to doing business! Josh Apel Marketing Shelves That Slide, Inc.”

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Posted 9 years ago

“Cari is awesome!”

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Posted 9 years ago

“I am satisfied with our labels with the exception that we wished the the name was bigger on the label. But other than that we are satisfied with the results.”

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Posted 9 years ago

“High quality labels, great customer service and timely shipping. All things any business owner looks for!!”

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Posted 9 years ago

“We found the customer service was exceptional. Our first time designing and purchasing labels and our representative Melinda helped us through the process. The labels were produced quickly and shipped quickly. Thanks Condolidated for exceeding our expectations. Great job”

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Posted 9 years ago

“This is the best label company I have ever dealt with. Consolidated labels has rushed production of labels when I needed them. Made changes and has the best price and quality out there.”

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Posted 9 years ago

“I've always been really happy with Consalidated Labels. Greg is an amazing representative! He is friendly, quick, and organized. I'm really happy with him and his customer service.”

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Posted 9 years ago

“We have done many print runs with consolidated Label and the personal service and labels are always top notch. We will be back for more and larger runs as we grow. Thanks, Rick Fox. www.OceanSkincare.com”

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Posted 9 years ago

“I called in and spoke with a lady don't remember her name but her email is jsebald@consolidatedlabel.com....I have never purchased labels before and needed guidance from your personnel on what to purchase. She was EXTREMLY RUDE to me. I explained to her that I needed her knowledge with labels, just like she would we need my knowledge about glass. She acted as if I should KNOW what I wanted. I was looking for labels that would wrap around water bottle, she did inform me many times no such label existed. I explained to her that it was ok, but my mother during her re-election campaign purchased labels that worked very well for a water bottle, even though it did not wrap all the way around. I was then turned over to Danny, who was EXCELLENT!! However, because of whatever person above wrote up we went with that. I am fully aware that I approved the proof and size of my label. However, I was VERY disappointed when I rec'd my labels. They are basically a business card that is a label and look like crap on water bottles. It would seem the lady I originally worked with put no effort or thought into what I was looking for. Who ever the lady I originally worked with should have offered a much better label and her knowledge of labels, just as I do when people call in looking for glass. I was not happy with your services at all or the art department, again I realize I approved everything, but I was basing my approval on the label suggested by first lady. The art department put no thought into designing something, just my logo on a label. I don't think I will use you again due to this. She actually sounded very snotty with me when I asked for her knowledge. VERY POOR customer service by her. Danny was great, even when I called back when I realized the labels I rec'd he apologized once he knew what I was looking for and said ya that wont look good on a bottle. So now I'm stuck with several hundred labels I wont be using because they look extremely cheesy on a water bottle.”

Helpful Report

Posted 9 years ago

Shauna, Thank you for taking a couple minutes to talk to me today. I appreciate your feedback and apologize for the issues you've experienced. We look forward to replacing your water bottle labels as soon as possible with something that better fits what you need. Please let us know if there's anything else we can do for you. - Gregg S. - Marketing and Customer Service Manager

Posted 9 years ago

“Excellent service and excellent product. Out labels turned out perfect and Liz and George are a pleasure to work with.”

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Posted 9 years ago

“We are very happy with the material used and printing quality. Our Rep. Meagan is also very good, she is easy to reach and responds very fast. Keep up the good work. Thank you!”

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Posted 9 years ago

“The quality of the labels is fine...the customer experience with Jane Sebald was challenging. Both USM contacts are pleased to see her transition out.”

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Posted 9 years ago

I apologize for the challenges you experienced while working with us. Please let me know if there is ever an issue and I will be happy to help you get the resolution you need. Thank you! Gregg S. - Marketing and Customer Service Manager

Posted 9 years ago

“Very good, valuable relationship. You are very responsive to "all" needs - especially emergencies which is very important to me as a new employee here. We need to improve upon communication between the customer service at Consolidated and the art department at Apollo though. There seems to be an on-going disconnect there.”

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Posted 9 years ago

Consolidated Label Co. is rated 4.8 based on 799 reviews