Consolidated Label Co. Reviews

Name: Consolidated Label Co.
Address: 2001 East Lake Mary Blvd, Sanford, Florida
Rating: 4.82

4.8 Rating 759 Reviews

98 %

of reviewers recommend Consolidated Label Co.

Company Reviews

Metrics

Info

4.8

Based on 759 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

407-339-2626

Email:

marketing@consolidatedlabel.com

Location:

2001 East Lake Mary Blvd,
Sanford
Florida
32773

Write Your review

Tell us how Consolidated Label Co. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Consolidated Label Co. 5 star review on 15th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My latest order was not as streamlined as it should be. The artwork approval process took way too long. The new process was redundant and caused some communication confusion which resulted in further delays.”

Helpful Report

Posted 1 year ago

Whitney, Thank you for taking the time to provide some feedback on our products and services. I'm sorry to hear that the artwork approval process took longer than expected. Our process is intended to ensure you receive the quality and output you expect. This may sometimes require adjustments and additional approvals from the customer before production can begin. If there are any other concerns or you'd like to address this further, please feel free to reach out to our team, or you can ask for me. Jessica R. Customer Support

Posted 1 year ago

“I was happy with the product. They looked really good. It did take longer than I thought for shipping and when I got a quote there was nothing in it that said shipping so I thought shipping would be free, maybe for my first order or I spent x amount and I had free shipping. That was not the case. I was charged shipping and nowhere on the quote has a shipping amount.”

Helpful Report

Posted 1 year ago

Chad, Thank you for taking the time to provide some feedback on our product and services. We're glad to hear you're happy with the product, but apologize that you were not provided with a quote on shipping. Our quotes typically only include the product pricing, but we can also estimate shipping for you. I apologize again that this information was not provided to you prior to placing the order and will make sure to address this with our team to prevent any frustration or confusion moving forward. Due to the miscommunication, we'll go ahead and issue a credit on your next order for the shipping fee. If there are any other concerns, please feel free to reach out to our team or you can ask for me directly. Jessica R. Customer Support

Posted 1 year ago

“I shouid have been called and told there was going to be a delay in manufacturering. It cost me $2500 to fix the problem,”

Helpful Report

Posted 2 years ago

“The quality of the labels I’ve purchased here have always been perfect until the last batch. The entire batch of labels I ordered this last time had visible ghosting on every label. Worse I contacted one of your team members, Rose Wojtasabout the mistake. She wanted to know what happened so the team wouldn’t make the same the mistake again. I asked for a discount on my next order because of the mistake. All she could offer was the old price of $0.37 per label. Apparently your prices have risen. This doesn’t meet my need as a long time customer. Learning how to print better on my dollar isn’t okay. I want to keep doing business with Consolidated Label but not it you can’t acknowledge the mistakes you make. Also I did an instant quote on your website this am and it quoted a price well below the new price you will be charging. I don’t know why you want to go out of your way and up charge me the price increase when you made a substandard label. Even a penny or two discount on the old price of $0.37 per label would be appreciated. Again, thank you for all the great customer service over the years. Especially by Amy Hastings. Sincerely, Katie Zimmer - Owner of a small business”

Helpful Report

Posted 2 years ago

Kate, Thank you for taking a few minutes to chat today. As I mentioned, sometimes errors do sneak through our system, but we always intend to take responsibility for them. We have also adjusted your pricing on the current order to compensate for that error and will be double and triple-checking this run to make sure that we don't end up with a similar situation on press. Our team is here if you need anything, or feel free to reach out to me directly if I can help. Thanks again! Gregg S. Inside Sales Manager

Posted 2 years ago

“Was not shown a picture of how the color would look as metallic. I probably would have adjusted the color if I had, not as vibrant as I hoped.”

Helpful Report

Posted 3 years ago

Nancy, thank you for the feedback. Unfortunately, darker colors are less vibrant when using the metallized materials, and that it compounded by the matte finish in some cases. We can't always know exactly how the final product will turn out, but we could definitely work with a lighter purple color on future orders and see if we can get you where you need to be. If you'd like us to run a single sheet of purple color bars on the same material, we can do that as well. Please let us know and we'll help you adjust. Your rep can facilitate. Thank you again for taking the time to let us know. Gregg S. - Customer Satisfaction Director

Posted 3 years ago

“Will send email”

Helpful Report

Posted 3 years ago

“reasonable price and good quality products but take almost 1 month to receive the order. so if you think you will need it order a months at leaset ahead of time”

Helpful Report

Posted 4 years ago

“Melinda my rep is great, very prompt and always communicating very well. How ever this is our third time ordering and we a centering problem with the printing... Melinda apologized and offer to replace them, but first I would have to return the ones I got and only then they would send the corrected ones to me. This system causes long waits and makes it harder to get the problem solved. Other then that I like to product.”

Helpful Report

Posted 6 years ago

Daniel, Please accept my apologies for the confusion. We are happy to work with you on the return process and can definitely adjust as needed. In this case, the thinking was that we would find out how much of the order was affected to minimize redundant printing. Obviously, that did not work with your needs, so we should have made an adjustment on our end. Thank you for sharing this. I intend to use your experience to improve the process going forward. Please let me know if you ever have any other issues, or if there are any other suggestions for improvement. Thanks! Gregg (gstepp@consolidatedlabel.com)

Posted 6 years ago

“The product we received was very good quality.”

Helpful Report

Posted 6 years ago

We're glad you are happy with the labels you received, but definitely concerned about the Three Star experience. If there's anything we could have done to move up a level, please let us know how we can improve. I'd love to hear from you and learn more about your experience. Gregg S. Marketing Manager/Customer Service Manager (800)475-2235 ext. 8042

Posted 6 years ago

“Hi Greg, Honestly, I went back and forth about my rating of average because every since Consolidated moved from the Longwood facility to the new facility in Sanford we have had nothing but problems and mistakes with our orders. Bell Performance (previously Bell Additives) has been doing business with Consolidated ever since Joel opened the business. We are located on Bennett just down the street from your old facility. The problems we have had since your move have ranged from missed completion dates (more often than not on all orders) errors on the winding direction of the labels, reverse numbering errors, cores popping out during shipping, and the number of labels per roll based on our specifications. Our customer service rep Jennifer Fletcher and our sales rep Mike Sheffield have always done a great job taking care of us and I know they are doing everything they can to make sure things are done correctly. It appear the problems are quality control in the plant. If you need more specific information or would like to discuss this please feel free to contact me at any time. Maria Davis Bell Performance 1340 Bennett Drive Longwood, FL 32750 407-831-5021 mdavis@bellperformance.net”

Helpful Report

Posted 7 years ago

Maria, Thank you so much for taking the time to outline the issues you have experienced. I spoke to Mike after he left your facility last week and I can tell you that our team is very serious about addressing and eliminating these issues. We have recently hired a new Quality Control Manager that brings a lot of experience and is already making strides in our production error reduction. Obviously, you have Mike and Jennifer to help, along with our new QC Manager (who is now well aware of these issues) but if there is ever a time where you feel my involvement could make a difference, please let me know. Again, thank you for your patience. I know how frustrating these issues can be. I'm looking forward to watching our progress on your account and seeing improvement quickly. Sincerely, Gregg S. Marketing & CS Manager

Posted 7 years ago

“The quality of the labels is fine...the customer experience with Jane Sebald was challenging. Both USM contacts are pleased to see her transition out.”

Helpful Report

Posted 7 years ago

I apologize for the challenges you experienced while working with us. Please let me know if there is ever an issue and I will be happy to help you get the resolution you need. Thank you! Gregg S. - Marketing and Customer Service Manager

Posted 7 years ago

“You guys would have received a (VERY GOOD) rating except two things really bothers me. The fact that I've been a long time customer and have spent lots of money with your company and when ever I place orders with you guys my order does not get touched until I pay in full, in advance. That and turn around times are pretty slow. I've had to pay for expedited shipping numerous times.”

Helpful Report

Posted 8 years ago

Mike, First of all, sorry for the inconvenience. I know that the process can sometimes be frustrating without terms. We can definitely look into what it would take to get you set up. I'm happy to do that for you. Otherwise, we will definitely keep an eye on things and do our best to avoid long turnarounds on our next order. Thank you for the honest feedback and please give me call or drop a line when you can. Gregg S. - Marketing Manager

Posted 8 years ago

“The last set of labels I ordered took way too long to receive, to the point that I was considering going elsewhere. Thank you for listening.”

Helpful Report

Posted 8 years ago

Blanca, It does look like we had a bit of a delay in the initial proofing and another for resizing the artwork to be sure that it fit the intended container. I apologize for the extra time it took. I do hope you are satisfied with the final product. Please let me know if you have any questions, or if there's anything else you'd like to share that could help us do better on the next order. Thanks! Gregg S. Marketing Manager

Posted 8 years ago

“I am very happy with the quality of the labels provided by Consolidated. I also found the online portal very easy to use. However, I did have a few negative experiences: - At least two (possibly more, shipments still coming) sets of labels that were listed as "included" in the packing list/shipping confirmation email did not show up in the final box shipment. However, when identified, I was happy that Consolidated re-ordered and re-sent. - At times, communication was unclear or delayed, especially around quotes, timelines, and then issue resolution with the missing labels. Two of my phone calls went entirely unreturned, and I had to follow up multiple times to request a quote on an order (or just a time estimate on when I could expect to receive this quote). I'm generally happy with my experience with Consolidated. I am unsure if I'll return as a future customer, because of the customer service issues I experienced.”

Helpful Report

Posted 9 years ago

Kathleen, Please accept my apologies for the communication issues you experienced during your quoting and production process. Our goal is for your experience with us to remain consistent when a team member is out for any given reason. Apparently the process did not run so smoothly in this case and we are looking for more ways to improve the system overall to avoid these issues. Please let me know if there is anything I can do to help reassure you of our commitment to making sure you are satisfied, or if you have any other suggestions for improvement. Thank you for the feedback. Gregg Stepp Marketing Manager gstepp@consolidatedlabel.com

Posted 9 years ago

“Overall the process went very well however the final product was a little disappointing. There are lines in the printing that were not in the original pdf file I sent. I did approve the proof and the lines barley show up in the proof so I didn't notice it. I have had a similar file printed by a different label manufacturer without this problem. The people I dealt with were very helpful and the process went smoothly although the upload on line did not go smoothly so I sent my file via email . I did like the personal touch. Thank you. Alexandra Lawrence YAYA Organics LLC 603-746-2941”

Helpful Report

Posted 9 years ago

Alexandra, We are glad to know that our team was able to take care of you and make sure that everything was resolved to your satisfaction. Please let us know if there is anything else we can do for you.

Posted 9 years ago

“Good product and fair price but it took too long to get your products”

Helpful Report

Posted 9 years ago

Thank you for alerting us to the delay you experienced, Dau. We do pride ourselves in meeting production deadlines and apologize for not meeting your expectations. Know that we are always trying to improve our systems and are working hard to keep delays from happening. Please let our management know if you experience any similar delay in the future!

Posted 9 years ago

Consolidated Label Co. is rated 4.8 based on 759 reviews