Consolidated Label Co. Reviews

Name: Consolidated Label Co.
Address: 2001 East Lake Mary Blvd, Sanford, Florida
Rating: 4.82

4.8 Rating 756 Reviews

98 %

of reviewers recommend Consolidated Label Co.

Company Reviews

Metrics

Info

4.8

Based on 756 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

407-339-2626

Email:

marketing@consolidatedlabel.com

Location:

2001 East Lake Mary Blvd,
Sanford
Florida
32773

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Consolidated Label Co. 5 star review on 15th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked this company before hand if they worked with PMS colors, expressly stating that I needed to print them and the labels came back CMYK as a digital print. A label printer that doesn't know the difference between a spot color and CYMK is a thumb's down in my opinion. Would not give me my money back when I wrote them with my frustration. Don't waste your time.”

Helpful Report

Posted 2 years ago

Linda, Thank you for your feedback. I apologize for the confusion regarding the production of your labels. Sadly, the last email correspondence I can find is your rep letting you know she had consulted with our production manager for details on the color of the labels. While I understand your frustration with our digital process, there was no indication in any previous emails that Litho was the desired type of printing. If so, we would have quickly told you we did not have that capability. As you can see from our website, we only advertise Flexographic and Digital printing with UV based inks. https://consolidatedlabel.com/about-us/services/printing/ For the 1,000 label quantity you needed, the only process that made sense was a PMS match on the digital press. And while there are conversions required from PMS to CMYK, those can sometimes be wildly different from the originally desired color. In your case, we were close, but definitely not exact. I'm not sure why we wouldn't have reprinted those for you if the color was so far from your desired result. If the issue was the process, our online quote would only give you the Flexographic option if your quantities made sense, and printing plate charges would have been added. Again, I apologize for the fact that you did not receive a reprint for your order. I hope you found a printer that could produce what you were looking for. Thanks again for giving us a shot.

Posted 2 years ago

“My first order was completed with the wrong color gold. It was corrected and resent. My second order was also completed with the wrong color gold. I was told to keep it for a $200 credit or to return it for a refund. They refused to reprint the order and told me to find another printer. I highly recommend using another printer.”

Helpful Report

Posted 3 years ago

“As a first time customer , I have experienced frustration dealing with Consolidated Label , my previous employee handled this and I just sequestered a simple change to a label and the proof I received back was the SAME exact label that I was attempting to change . Customer service is lacking as my e mails were ignored and I as the customer have had to contact them .”

Helpful Report

Posted 6 years ago

For reference, we must enter an "order" to make the changes requested to previously printed files. Those changes can take up to to 72 hours depending on current business levels. Unfortunately, your online account will still show the current version until the new one is ready for approval. You may have noticed that the proof level had not changed yet, due to the fact that our art department had not touched the file yet. I do see that you received the corrected proofs for approval (we send emails at every level of the order's progress) and chose not to continue with your order for some reason. We have produced these for your company without issue in the past, but understand that your assistant that handled this previously and we are sorry the process did not seem as smooth as in previous orders. If you have any questions, please let us know. Gregg S. - Marketing Manager / Customer Service Manager

Posted 6 years ago

“The labels are not good -- in particular, the label for the standard 8 oz jar is just awful. I am very concerned that the jars might be rejected by the distributor. As for the labels on the bottles, they were not as bad as, but still not very good. Overall, the staff was great and helpful during the process, but the final product was not good. We will need to look for a new label partner in the future. Sad, but true.”

Helpful Report

Posted 6 years ago

Reeves... Thank you for speaking with Todd in person regarding the issues with the labels. We definitely used the incorrect dieline on the 8oz jar and will be happy to make that right for you. As for the others, they were printed correctly, but the filler had issues during application which caused the bubbling. We can adjust adhesive strength for the next run to allow them more time to reposition the ones that are incorrectly applied. Again, thank you for working with us and we look forward to fixing the issues for you. Sincerely, Gregg S. - Marketing Manager / Customer Service Manager

Posted 6 years ago

“I think the price for product is way to much”

Helpful Report

Posted 6 years ago

Butch, Thank you for the feedback. I tried to reach out to you to get more information, but was unable to reach you. Please feel free to call me anytime or work through Melinda to figure out your needs vs. our product offerings and if there are alternatives that are more cost-effective for you. We also have a sister company that does a good job on one-color printing for forms like yours. I can get pricing for you if you like. Again, I'm happy to discuss these options with you and make sure we are getting you what you need. Thanks again for placing orders with us over the past few years. Thanks again, Gregg S. Marketing Manager

Posted 6 years ago

“1) CSR argued with me as to where these 2 labels were reprints, so wanted to charge for setup and plates 2) Order confirmations and proofs were sent to my co-worker in Canada instead of me. Even after I wrote to complain 3) After changing the UV plate, the Revised Order Acknowledgement showed charges for 3 plates, not 1 4) After writing to ask it be updated, the invoice still came through with the extra plate charges, what had to be credited. 5) I still haven't seen any samples to know how the job printed.”

Helpful Report

Posted 7 years ago

“I called in and spoke with a lady don't remember her name but her email is jsebald@consolidatedlabel.com....I have never purchased labels before and needed guidance from your personnel on what to purchase. She was EXTREMLY RUDE to me. I explained to her that I needed her knowledge with labels, just like she would we need my knowledge about glass. She acted as if I should KNOW what I wanted. I was looking for labels that would wrap around water bottle, she did inform me many times no such label existed. I explained to her that it was ok, but my mother during her re-election campaign purchased labels that worked very well for a water bottle, even though it did not wrap all the way around. I was then turned over to Danny, who was EXCELLENT!! However, because of whatever person above wrote up we went with that. I am fully aware that I approved the proof and size of my label. However, I was VERY disappointed when I rec'd my labels. They are basically a business card that is a label and look like crap on water bottles. It would seem the lady I originally worked with put no effort or thought into what I was looking for. Who ever the lady I originally worked with should have offered a much better label and her knowledge of labels, just as I do when people call in looking for glass. I was not happy with your services at all or the art department, again I realize I approved everything, but I was basing my approval on the label suggested by first lady. The art department put no thought into designing something, just my logo on a label. I don't think I will use you again due to this. She actually sounded very snotty with me when I asked for her knowledge. VERY POOR customer service by her. Danny was great, even when I called back when I realized the labels I rec'd he apologized once he knew what I was looking for and said ya that wont look good on a bottle. So now I'm stuck with several hundred labels I wont be using because they look extremely cheesy on a water bottle.”

Helpful Report

Posted 7 years ago

Shauna, Thank you for taking a couple minutes to talk to me today. I appreciate your feedback and apologize for the issues you've experienced. We look forward to replacing your water bottle labels as soon as possible with something that better fits what you need. Please let us know if there's anything else we can do for you. - Gregg S. - Marketing and Customer Service Manager

Posted 7 years ago

“Excellent labels. Very poor customer service.”

Helpful Report

Posted 8 years ago

Leah, Thank you for taking a few minutes to share your experience with me today. It is always good to get the full story and the only way we can get better is to learn from our issues. Again, I apologize for the inconvenience and we look forward to continuing our relationship and exceeding your expectations in the future. Thanks again, Gregg S. - Marketing Manager

Posted 8 years ago

“Order #: DORD444128 Laurel was my contact and has done a great job in the past when I've ordered. Great communication and for the most part everything has been timely. This time I re-ordered the product and it came in as a high gloss vs the other time it wasn't so glossy. I do work for a company that has their product displays stocked regularly and the client noticed the difference immediately. I emailed Laurel about the issue and this was her response, "They were coated last time as well, there a slightly glossier coating this time, but I don't put both retains next to each other and cant tell the difference." I have a difference of opinion in this slightly glossier coating. Its very noticeable especially for my client to bring it up. I then asked if I needed to send a picture of the difference with the product on the shelf and have still never heard back from her and that was almost a week ago now. I appreciate the quality work you do but I am not satisfied nor was the client satisfied with the outcome and inconsistent finish on the product we received vs what we normally receive. I am sure you can appreciate someone stocking a product on a grocery shelf and wanting it to be consistent. I understand you guys are the producers and don't have to deal directly with my client, but if my client doesn't like something I have to be the one to troubleshoot and solve it. I like working with problem solvers and I believe this job is just being swept under the rug since I am not hearing back from anyone. If you care about feedback, someone should reach out to me with a solution. Matt Brooks B4 Signs & Advertising”

Helpful Report

Posted 9 years ago

Matt, I have escalated your issue with our customer service team and you should be hearing from them shortly. Please let me know if there are any other issues and I will be happy to follow up on them for you. We apologize for the inconvenience and look forward to making sure that all is resolved to your satisfaction. Thank you, Gregg S. Marketing Manager Consolidated Label Co.

Posted 9 years ago

Consolidated Label Co. is rated 4.8 based on 756 reviews