The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order never arrived :( (twice)”

Helpful Report

Posted 2 years ago

We are so sorry that DPD let us down on both occasions whist trying to delivery your order. to resolve this we felt it only fair that you received a full refund.

Posted 2 years ago

“Delivery box arrived with lid almost torn off so insulation of contents was impacted. Product was partly defrosted.”

Helpful Report

Posted 2 years ago

Dear Peta, Apologies DPD mishandled your parcel, if you get in contact with us via our email address hello@coombefarmorganic.co.uk we will happily make sure you are compensated for the product affected.

Posted 2 years ago

“Service very good but I am sorry to say most of my order ended in landfill”

Helpful Report

Posted 2 years ago

We are sad to hear you did not enjoy your order, if we can help you resolve this please get in contact with us at hello@coombefarmorganic.co.uk

Posted 2 years ago

“Sadly my order did not arrive! I managed to trace it to your depot in Liverpool but that nothing. I am pleased to say that having contacted your firm I received an apology and my money has been refunded. When I return from holiday I will place another order just to give you the benefit of the doubt!”

Helpful Report

Posted 2 years ago

Thank you for your review. We look forward to receiving your order in the future.

Posted 2 years ago

“1) when submitting the order, there should have been an IMMEDIATE response saying that deliveries could not be made to my post code - should be easy enough to set up your computer for that. 2) someone surely should have noticed that the Order Number I was using was inappropriate and was, in fact, your own phone number! Fortunately, everything turned out okay - after the problem was returned to YeoValley after about five/six weeks, otherwise I would have lost out on the deal. The lady dealing with me was courteous, and tried her best.”

Helpful Report

Posted 2 years ago

We are sorry we took a little longer than usual to resolve your order, we are a small team but we always like to help the best we can.

Posted 2 years ago

“The liver had fully defrosted when we received delivery, the packaging had split. We were not offered a replacement.”

Helpful Report

Posted 2 years ago

“This should be called disappointing fish pie as it was very poor indeed. Tough dry Chunks of fish little sauce and too much potato”

Helpful Report

Posted 2 years ago

“I never use it as I don't eat pork”

Helpful Report

Posted 2 years ago

“Not impressed. I've spent thousands of pounds with this company over the last 18 months. Lately, on more than one occasion my boxes have arrived semi defrosted. I called last week when food arrived defrosted and again this week when food arrived defrosted and have had no response to my messages. The packaging is not fit for purpose.”

Helpful Report

Posted 2 years ago

“Only half frozen on arrival. Only the whole chicken was still frozen although started to defrost.”

Helpful Report

Posted 2 years ago

“Perhaps you could review your Contact Us emails and hello@ emails as I have sent 3 complaints that have gone unanswered and don't know how to get your attention to resolve my issue.”

Helpful Report

Posted 2 years ago

“I would not like to think I had paid £65 For the meat pack At that it’s a very very expensive purchase and not any real value for money”

Helpful Report

Posted 2 years ago

“The weight on the package didn't match the weight of the meat by 42g in a 250g pack this is significant. I reported this via the facebook messenger service but had no reply. Very poor will stick with Abel & Cole from now on”

Helpful Report

Posted 3 years ago

“Just opened my first meat pack, AGD short ribs. Very surprised. Not what I expected - all bone and no meat. Tell your butchers to go on line and look at Andrew Russel or Russel Hulme as they show what I expected. Morrisons meaty bones are better.”

Helpful Report

Posted 3 years ago

Good morning Robert, Thank you for your review, many apologies for this, this does not seem like a standard we would expect. If you haven't done so already, please could you get into contact with customer service - hello@coombefarmorganic.co.uk for them to look into this further for you. Thank you and many apologies once again.

Posted 3 years ago

“This batch was very poor. It tasted like pure salt and had a fishy aftertaste.”

Helpful Report

Posted 3 years ago

“I received the gravy it was past it’s sell by date , and the chicken broth was only half filled . Meat arrived fine waiting to defrost and eat I should have taken pictures but didn’t want to cause a fuss”

Helpful Report

Posted 3 years ago

“A Cottage Pie Real Meal was one month out of use by date when it was delivered. Not suspecting that I cooked it and it tasted revolting, so only then I noticed that it was out of date. When I contacted the customer service I was told that it's a normal practice to deliver the products that out of date because they were frozen!”

Helpful Report

Posted 3 years ago

Good afternoon Olesya, Thank you for your review, Please be assured that we don’t supply products outside of their use-by date – we have stringent measures in place to that the meals are frozen as soon as we receive them and are always well within their use by date at this point. The packaging then states that once frozen they are suitable to consume within 12 months of use by date. We are looking at how we can make this clearer on the packaging as it is not our intention to mislead. We are very sorry to hear your meal was unpleasant - this is not up to our usual standard and so of course as per our email conversation we have arranged a full refund for this item. All of our produce comes frozen, as we believe it to be the best way to naturally preserve food but this is always done so the produce has as much shelf life left in it as possible – for example at the point of butchery with our fresh meat. Please let us know if you have any further questions or concerns. Danielle

Posted 3 years ago

“I have never had to complain about any of your products before. I sent an email regarding the turkey.”

Helpful Report

Posted 3 years ago

“See below my comments on the Gammon Joint. I was also not impressed that the delivery date was changed post my order.”

Helpful Report

Posted 3 years ago

Good afternoon Sarah, Thank you for your review, I do apologise the order was moved, but unfortunately the 24th was never a delivery date and so we were genuinely unable to dispatch the order on this day, hence why we then had to arrange an amended delivery date with yourself. In regards to the gammon joint please feel free to email the customer service team - hello@coombefarmorganic.co.uk so the team can look into this further, Once again apologies, Please let me know if you have any further questions, Danielle

Posted 3 years ago

“Very disappointed with this purchase. Produce was dirty and full of hair. Have ordered with CF before and had no problem with the quality of the meat, this time i wasn't satisfied with the product at all.”

Helpful Report

Posted 3 years ago

Good afternoon Emoke, Thank you for your review, please can you send our customer service team an email - hello@coombefarmorganic.co.uk to discuss this further, please include any images you have so they can pass this to the relevant teams. Many apologies you were unhappy on this occasion.

Posted 3 years ago

The Organic Butchery is rated 4.7 based on 5,612 reviews