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The Organic Butchery Reviews

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

Company Reviews

Product Reviews

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 28th November 2023

The Organic Butchery 5 star review on 3rd November 2023

The Organic Butchery 5 star review on 15th August 2023

The Organic Butchery 5 star review on 5th July 2023

Caroline Durant

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed with service because my delivery arrived damaged and defrosted and I sent an email concerning this problem on the date of delivery and received no response last week, not even a holding response telling me you would get back to me.”

Posted 1 year ago

Hi on this occasion your email has either been missed or did not reach us. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you. We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. Our packing team carry out quality checks before everything is packed so we will ensure this is looked into further for you.

Posted 1 year ago

“I did not receive the original order which was held up in a DPD depot and I received a full refund. I have ordered the same amount of venison and I am hoping it gets delivered this Friday 16th December when it is due! I will provide a review hopefully after this latest delivery 🚚”

Posted 1 year ago

Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you. We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. Our packing team carry out quality checks before everything is packed so we will ensure this is looked into further for you.

Posted 1 year ago

“normally good”

Posted 1 year ago

Thank you for your review. We are very sorry to hear you have had some problems with your order. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you.

Posted 1 year ago

“Disappointed with the gammon steak the way it's been cut, it's almost like they can't be bothered. It's not at all what I expected compared to what it shown in your online display. Very disappointed!!”

Posted 1 year ago

"Thank you for your review. I am very sorry to hear you have had some problems with your order. Please do not hesitate to contact me at hello@coombefarmorganic.co.uk, so I can resolve this issue for you."

Posted 1 year ago

“This time I received a completely different quality of mince. It was nowhere near the product that I received with my first order. Basically, it's a brown pulp ground into a mush with no texture at all. It doesn't even look like ground beef...Also with previous orders, the 500g pack was giving me 4 massive patties from my burger form and now it's 3 and a half...Doesn't taste like the beef I ordered before. It looks more like tuna flakes than beef Disappointed.”

The Organic Butchery 1 star review on 11th August 2022

Posted 1 year ago

"Thank you for your review. I am very sorry to hear you have had some problems with your order. Please do not hesitate to contact me at hello@coombefarmorganic.co.uk, so I can resolve this issue for you."

Posted 1 year ago

“I am a wheelchair user with MS in a Nursing Home at the young age of 64. I am trying the Wahle's diet for MS which requires organic meat. I have been directed to you by someone who orders your food, Deborah Vickers in Sheffield.”

Posted 1 year ago

“The most unpleasant sausages I've had in a long time. Sorry now I bought 2 packs.”

Posted 1 year ago

"Thank you for your review. I am very sorry to hear you have had some problems with your order. Please do not hesitate to contact me at hello@coombefarmorganic.co.uk, so I can resolve this issue for you."

Posted 1 year ago

“Just isn’t great at all two thick and not smoked well”

Posted 1 year ago

Thank you for taking the time to leave a review. You are absolutely right, that is not the level of service that we should be providing and for this I am truly sorry, please can you get in touch with us at hello@coombefarmorganic.co.uk so we can put this right for you.

Posted 1 year ago

“Ordered low fodmap chicken stock which arrived a day late and all the chicken stock had defrosted.”

Posted 1 year ago

Thank you for your review. We are very sorry to hear you have had some problems with your order. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you.

Posted 1 year ago

“Please remove the stomach next time, it nearly poison my family…. Highly disappointed of this product.”

Posted 1 year ago

Hi We are sorry to hear you are not happy with a product from us. Please can you let us know which product this is so we can take a look into this straight away Many Thanks

Posted 1 year ago

“Disgusting. Pork shoulder full of gunk. Duck with huge cyst and bruising. Tried to upload photos but can't.”

Posted 2 years ago

Hello Suzanne, We are very sorry you were not happy with your produce. As discussed with my colleague Katherine on the phone, we are issuing a full refund for this item. Many thanks Jemima

Posted 2 years ago

“this phtoos look like duck wings hence why i prder it so dissapointed! would have return it as the photos dont I will likeotreturn it if I can andif its free??”

Posted 2 years ago

We are sorry to hear you were not happy with your meat from us, please can you email hello@coombefarmorganic.co.uk so we can look into this for you.

Posted 2 years ago

“I order pigeon but I received wood pigeon. Not the same.”

Posted 2 years ago

“My first experience was really disappointing. Did not arrive on the day it was supposed to, and as the next few days were NYD and BH’s I was unable to source what I required elsewhere for a dinner I had planned. As the items wouldn’t have been edible by the time they arrived, I was advised a new box would be sent after the bank holiday. I then received a further email explaining certain items were out of stock and would be replaced. I was not given the option to chose what J would prefer but told what the alternative items were. I emailed to explain the alternatives were not what I wanted and weren’t suitable. Again I was not given the option to select what my preference would be. I instructed to cancel the order, to which the relay was just ‘ok’. No offer to remedy the problem or any offer to retain my custom. I regularly use another well known online organic farm and this was my first time ordering from Coombe. Really disappointing experience.”

Posted 2 years ago

Hi Helen. We are really sorry you were disappointed with your experience. Your first box was unfortunately damaged by our courier so could not be delivered due to the nature of our goods being perishable. When we went to resend out your box, a couple of the items were unavailable. Our email to you was meant to offer suggested alternatives, rather than be a directive for what you could or could not have, we would have been open to any suggestions you had. Ultimately when a customer requests a refund instead of a resend of product, we aim to respond to the customer's wishes rather than trying to persuade you to take products you don't want. We would love for you to try a new order so you can experience our produce - please get in touch with our customer service team if you wish to try again. Many thanks The Coombe Farm Team

Posted 2 years ago

“Although the website is so, so promising - I was disappointed about the meat. It was so fat. Even the broth bones were so fat, there was simply too much fat and skin attached so that the broth was too fat to eat. I also ordered lamb pieces and even these were full with fat through and through. I got more fat than meat. I think it’s just too expensive to get fat delivered. I think the Waitrose organic sortiment is much better. It’s actually sad because I was planning to order on a weekly basis.”

Posted 2 years ago

Thank you for your review, we are sorry you were not happy with your purchase. We strive to be transparent about the amount of fat on certain cuts, as we believe that the right amount adds extra flavour and keeps the meat moist during cooking. Our diced lamb image clearly shows the fat on the meat and is described also in the product description as this is intended for slow cooks where fat plays an important role in the cooking and flavour. We do have lots of naturally leaner options available, such as venison, chicken and turkey so that our customers have a balanced mix of cuts to choose from. Please email hello@coombefarmorganic.co.uk if you would like to discuss this further with our customer service team. Many thanks.

Posted 2 years ago

“Unless you can GUARANTEE a different courier I cannot recommend you despite excellent produce.”

Posted 2 years ago

Hi We are sorry that our courier failed to deliver your order correctly, I have logged that they did not follow the delivery instructions and we are pleased you did receive your order. Kind Regards The Coombe Farm Organic Team

Posted 2 years ago

“Slightly disappointed that the meat arrived frozen thought it was going to be fresh. Also the burgers, sausages and bacon had started to defrost so couldn’t put in the freezer.”

Posted 2 years ago

We are sorry that part of your order had started to defrost, we are reviewing our packaging in the new year. Please contact our customer service team via email at hello@coombefarmorganic.co.uk so they can resolve the issue for you.

Posted 2 years ago

“Disappointed in the products and the service.”

Posted 2 years ago

We are sorry you were not happy with our service, please contact us, hello@coombefarmorganic.co.ok and we will happily correct our mistakes.

Posted 2 years ago

“So far we have eaten only one item from our order - the gammon. We were so disappointed to find it terribly salty, despite an hour of boiling as directed, and for it to have just a strong and coarse flavour of smoke and pork scratchings. We found it most unpleasant and put it in the bin. I am hoping for better things of the two beef joints I ordered.”

Posted 2 years ago

We are sorry you were disappointed with our gammon we pride ourselves on the fact this is free from Nasty nitrates and only cured with Salt and Organic Sugar. please email our customer service team ; hello@coombefarmorganic.co.uk where we will happily resolve this for you.

Posted 2 years ago

“Please refer to your customer service department to see my complaint”

Posted 2 years ago

Thank you for contacting our customer service department they will happily resolve your issues

Posted 2 years ago

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The Organic Butchery is rated 4.7 based on 5,612 reviews