The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value organic meat and poultry. Very pleased with quality.”

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Posted 1 year ago

Thank you for taking the time to leave such a lovely review. I do hope you enjoy your order!

Posted 1 year ago

“Brilliant packaging”

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Posted 1 year ago

Thank you for your kind review, we really appreciate it.. Thank you for your custom and we look forward to hearing from you again.

Posted 1 year ago

“Food mostly good, delivery excellent.”

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Posted 1 year ago

"Thank you for your review. I am very sorry to hear you have had some problems with your order. Please do not hesitate to contact me at hello@coombefarmorganic.co.uk, so I can resolve this issue for you."

Posted 1 year ago

“Superb selection of meat. So far I have only eaten the large lamb steaks which were very good and look forward to tasting the rest. Only concern was the meat was beginning to thaw out when delivered despite the substantial packaging. Fantastic offer using my Yeo Valley points.”

Helpful Report

Posted 1 year ago

"Thank you for your review. I am very sorry to hear you have had some problems with your order. We are planning to move over to the woolcool insulation in the future which should help keep our product frozen for longer Please do not hesitate to contact me at hello@coombefarmorganic.co.uk, so I can resolve this issue for you."

Posted 1 year ago

“When I buy meat, I tend to buy organic. I received this meat box via an offer from another retailer, the cost would probably be prohibitive otherwise. The meat was sustainably packaged. Even though I took receipt of it from the driver, the burgers had already defrosted, so I had to use those immediately. The rest was still frozen and so I put most in my freezer and haven't used it yet. The beef joint was cooked as a Sunday roast and was very tasty and easy to chew.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review! It's great to hear you are enjoying your experience and thank you for all your support!

Posted 1 year ago

“Produce very good. So far tried the chicken and fish mix. Looking forward to trying the rest of my order The only thing I would say is that the fish, which was in the bottom of the box, had started to defrost slightly, but I appreciate that it was exceptionally hot.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review, we really appreciate it. I am pleased to hear you are enjoying your produce. Thank you for your custom and we look forward to hearing from you again.

Posted 1 year ago

“Good produce and good service. However when I arrived home my products had already defrosted and the claim was that they would be good for 36 hours! Granted it was a hot day, but still.”

Helpful Report

Posted 1 year ago

Wonderful to hear that you enjoyed your order, thank you for leaving us a lovely review. We were challenged with the hot weather and we did add extra ice to all orders.

Posted 1 year ago

“Great company, easy to order, good value..”

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Posted 1 year ago

“Yeo Valley Meat box received and items used to date have been very good. A couple packs had already started defrosting however when I called a very helpful lady informed me they would be fine if used within 5 days.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review! It's great to hear you are enjoying your experience and thank you for all your support!

Posted 1 year ago

“very nice a bit little”

Helpful Report

Posted 1 year ago

Thank you for your kind review, we really appreciate it.. Please can you let us know which product you are reviewing and if you have any concerns please email us on hello@coombefarmorganic.co.uk.

Posted 1 year ago

“Very good concept, tasty food (but a little expensive), just needs to get food to customer before defrosting!!”

Helpful Report

Posted 1 year ago

Thank you for raising these points with us, we're sorry to hear the experience you have had with your first order was less than satisfactory. Our team carry out thorough quality checks before the items are packaged so this will need to be looked into further as this is not acceptable.

Posted 1 year ago

“Package v difficult to open .the courier did not take notice of the fact that I advised I was old and just put the parcel outside the porch on the ground. I could not lift it!! DPD is not good in this area so I will not be ordering again !!”

Helpful Report

Posted 1 year ago

We are very sorry for the lack of delivery and service that you received regarding this matter. We completely understand your disappointment as it was an unacceptable experience - it's something we will be looking into further. Thank you so much for your feedback.

Posted 1 year ago

“Wonderful meat but even though we were in for delivery one steak was defrosted! I know its hot at the moment but most deliveries have been like this over the past 2 years we've been buying.”

Helpful Report

Posted 1 year ago

"Thank you for your review. I am very sorry to hear you have had some problems with your order. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so I can resolve this issue for you." We have just upgraded our packaging to include thicker boxes, wool insulation and more efficient water-filled ice packs, we have experienced a lot fewer issues concerning defrosts since the change.

Posted 1 year ago

“I am very pleased with the quality of the products and though I have not sampled all of the items I was impressed with the taste of those I have. Regrettably the cost, including packing and delivery, is high and I doubt I will be purchasing on a regular basis. Furthermore the courier left the box on the front doorstep in blazing sunshine. Fortunately the items were very well packed with freezer bags and no harm was done.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review, we really appreciate it. We are delighted to hear that you are enjoying our organic and sustainable produce. Thank you for buying from us and we do regular price comparisons which means we have lowered the price on some of the everyday staples.

Posted 1 year ago

“The chicken and mushroom pie and Steak and ale pie are very very tasty, full of meat and excellent pies. the pork sausages are very meaty and nice.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review, we really appreciate it. We are delighted to hear that you are enjoying our organic and sustainable produce. Thank you for buying from us and we look forward to hearing from you again soon.

Posted 1 year ago

“very nice, I just wish all of their products were separated into around 125g to 150g portions as that way I don't have to defrost the entire package and then cook half and refreeze the other half. The other option to cook the whole thing and then refrigerate the remainder for a later meal is not good as the taste changes in the fridge. One last feedback I can give is about the added sugar on the bacon, I assume people who buy organic are health conscious so adding processed sugar to a product that is targeted at this group seems questionable especially as the product is marketed as organic and nitrate-free, both of which are qualities which are supposed to make it healthier to consume. I buy organic meat for health reasons rather than for taste; not sure if other people do the same.”

Helpful Report

Posted 1 year ago

Thank you for your kind review, as a small business we really do appreciate you taking the time. I will pass on your feedback about the small pack size, but sadly the sugar added to the bacon helps with the curing process we do only add the necessary amount for preserving and for taste. We hope to see you back shopping with us again soon.

Posted 1 year ago

“For a person that doesn't eat pork this is a really tasty alternative”

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Posted 1 year ago

Wonderful to hear that you enjoyed your order, thank you for leaving us such a lovely review.

Posted 1 year ago

“I have been buying your organic bone broth for ages, and I normally love them. But the last two lots of beef broth have been so highly peppered I shan't be able to use them in the future. At the moment the lamb ones seem OK.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear you have had some problems with your order. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you.

Posted 1 year ago

“Half of my order was defrosted, otherwise the products taste great. If it wouldn't be the problem with the transport I would gladly keep ordering from them.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. You are right, that is not the level of service that we should be providing and for this I am truly sorry, please can you get in touch with us at hello@coombefarmorganic.co.uk so we can put this right for you.

Posted 1 year ago

“I brought the duck has a present, it said if i spent over a certain amount i would get frre delivery, i didn't. But has it was a gift, i paid the price asked for. When it arrived at my son-in-laws the stuffing and bacon had both defrosted, he phone you, then messaged me that i would be reciving a refund for those 2 items. I didn't, or rather havn't so far. Now the feed back has all been positive on the quality and taste of the duck and he seems happy with the present, so all good in that department. But i'm still unhappy i had to pay postage that should have been free, and no refund. Susan F Redworth”

Helpful Report

Posted 1 year ago

Thank you for your order, Sadly your order value was under £100 so did not qualify for free delivery. We can confirm a full refund has been processed and should be back in your account very shortly - apologies that you have had this experience with us, we will make sure it is passed on to the relevant team. if you have any questions please do not hesitate to get in contact with us, our number is 01460 279509.

Posted 1 year ago

The Organic Butchery is rated 4.7 based on 5,612 reviews