Copart Reviews

Name: Copart
Rating: 2.29

2.3 Rating 592 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have open case court with Copart this people still all what y have y car. If any one have same problem with me I love be contacted. Dont let any thing u car employees still every thing Logan Kilbride general manager he promised going pay us back what we lost. And end story never give us 1 cent now in court with hem”

Helpful Report

Posted 7 months ago

“This company's policies is almost scams.The Processing Fee is around 30% and when customers requiring withdrawal deposit they denied and hold that money with staying degrade the membership. I think this company is HORRIBLE company.”

Helpful Report

Posted 7 months ago

“Just a BIG SCAM...take your $100 registration fee and then NOTHING.. Those people on YouTube are scammers too giving Copart a Thumbs Up... IT'S A BIG Thumbs Down and MINUS 5 STARS”

Helpful Report

Posted 8 months ago

“UNABLE TO BID ON ANYTHING UNLESS YOU HAVE A BUISNESS LICENSE OR HIRE A BROKER. VERY DISAPOINTING I DID NOT KNOW THIS BEFOREHAND AND JUST WASTED $100 BUCKD THAT THEY REFUSE TO REFUND. BEWARE OF THE MONOPOLY HERE AND EVERYONE HAVING THEIR HAND OUT.”

Helpful Report

Posted 8 months ago

“Terrible location. False adertisement . Purchased a vehicle with a clean title and received salvage.”

Helpful Report

Posted 8 months ago

“This company is a scam they collect your membership money block the account and keep asking one business day l, to solve the problem and never happen, Taking them to a small claims in court.”

Helpful Report

Posted 8 months ago

“I’ve bought about a dozen cars from Copart half of them had errors in the description four of the cars that I’ve bought and had the wrong odometer reading in the ad and two of the cars had severe hail damage that was not disclosed nor visible in the pictures they’re standing right in front of the car. Why can’t they write down that it had hail damage and of course they won’t do anything about it because their policy only takes care of them and screws the customer, I would avoid them at all cost. I’ve done business with them for years and I’ve just gotten screwed over and over again. I don’t know why I’ve put up with it but I’m not anymore.”

Helpful Report

Posted 8 months ago

“I’ve been buying and selling vehicles through Copart for about three months now, and it’s been a frustrating experience. They’ve repeatedly provided inaccurate information about the vehicles. For example, I purchased a vehicle listed as having a clean title, only to find out it came with a salvage certificate. When I raised the issue, their response was simply, “Sorry, we messed up, but there’s nothing we can do.” To make matters worse, they sold me a vehicle with a lien on it, and now I can’t even sell it at another Copart location.”

Helpful Report

Posted 8 months ago

“Biggest crooks on planet Earth.Customer service is zero.I bought a car that they can't even find at lot#143 in Louisville.11 days they keep telling me they can't find it.Moneys tied up .They won't even talk about refunding it.I have had a lot of trouble trying to deal with them If you absolutely have to buy from Copart make it your last choice and never in Louisville”

Helpful Report

Posted 10 months ago

“The car was damaged after the auction, before reached the port. Copart could’t take responsibility and cover the damage.”

Helpful Report

Posted 1 year ago

“Waited 3 hrs to pick up paperwork (Titles). They have an app you have to use but don't update it or use it properly.”

Helpful Report

Posted 1 year ago

“As customer buying 12 or more items you always going to have an issue on every single item, 4 or more hours to pick up the car even with 8am appointment first on the line, 3 hours to pick up paperwork, 1 hour on the phone waiting for operator and get cut automaticly, etc etc… Why not buying somewhere else? Simple there’s no options this is a monopoly. Hidden fees, rude people, missing parts you can notice on pictures after pick up, phishing descriptions ‘Run and drive on cars with no engine or transmission plus plus”

Helpful Report

Posted 1 year ago

“If I could give a Zero I would. They Refused to refund the $250.00 online fee. Well it wasn't my fault it took from 3/28 - 4/11 for approval. and still not done. I said enough and please return me our money. They said they have a 7 day no refund policy. Pretty Sad in my book. I guess Willis Johnson/Net worth 3.2 billion USD needs my $250.00 to go out to lunch! Never will we ever do business with CoPart”

Helpful Report

Posted 1 year ago

“Terrible “Drive and Run” doesn’t mean drive and run bought car with the filtered status but got the car home car didn’t run infact needs an engine. Can’t get my money back at all. They want to charge me $600 to relist the car that doesn’t run. When specifically want car that “drive and run” won a offer for $1200 and ended paying $1750 environmental fee$10 buyer fee$ 350 internet fee $69 gate fee $79 title pickup fee $20 storage fee $$5 late payment $50 total $1783 from $1200 Terrible Copart Shame on you Copart. They said when they got the car it started so from the time they got and it sat until I got it now it doesn’t run at all.. that’s false “drive and run” actually so the car doesn’t run .. Damn Copart 77 Bristol Road Chalfont, Pennsylvania 18914 !! BEWARE “Drive and Run” doesn’t mean it still run SMFH!! Damn you Copart”

Helpful Report

Posted 1 year ago

“It’s a scam don’t waste your money paying for the membership.”

Helpful Report

Posted 1 year ago

“Absolutely the worst to deal with a bunch of unqualified people working there. Their fees are outrageous I would recommend not buying from them.”

Helpful Report

Posted 1 year ago

“keep away from copart !They charged a lot of extra fees .Buyer fee :$1860 .virtual fee $149 gate fee:$79 ,taxes $2321 and I still need to pay my own taxes at the tax county when I transfer the title and plates.My vehicle cost $24,800 but I have to pay almost $5,000 more!”

Helpful Report

Posted 1 year ago

“COPART sucks Won an auction on a car for $1300 they said seller rejected my bid since he wanted minimum 3k so it is now being auctioned again next week. WTF waste of time and not an auction website at all.”

Helpful Report

Posted 1 year ago

“It’s funny i bought a car salvage for 750 at auction and after the paper work was done And there’s fees added it came out to 1183 almost 500 in fees internet $49 fee per car sold who in there right mind does that oh not to mention gate fee $79 title fee $20 and onsite pay fee $20, hahaha onsite pay how the (*&(*&( do they want us to pay its ridiculous the hidden fee they add. Need to start taking my business some where else after repairs and etc. done on the car im lucky if i cut even after i sell it.”

Helpful Report

Posted 1 year ago

“Well I’m guessing it’s because your employees stole all the expensive items. So for months I try to get my belongings and nothing.. then when I take it public or to social media you decide you have to send what’s left after your employees steal all the expensive items.. the fact that you didn’t respond earlier shows you know what actually happened and that I wasn’t going away.. you know what is happening, you know your employees are stealing from the vehicles… and unless you’re a fool you know my name isn’t Lincoln.. do you see just how easy it is to mislead people? Either you didn’t bother reading the email sent to you with my name on it or you’re completely clueless. I shutter to think of either being true… but it’s either one or the other.. I am trying to post the pictures of the items missing. Apparently your website won’t allow me to do so.. but I’m confident.. that I will eventually get them posted.. liars and thieves seems to be the consensus it’s not just me calling you out.. Maria”

Helpful Report

Posted 1 year ago

Copart is rated 2.3 based on 592 reviews