Copart Reviews

Name: Copart
Rating: 2.28

2.3 Rating 597 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything for them just take ur money, Day light thef”

Helpful Report

Posted 2 years ago

“Scam company They put a forklift truck through the side of my car to write off never even considered the repair it went it for. Never told me about the damage even tried to let me me buy back the car without any knowledge of the structural damage they had caused which would have cost thousands!!!”

Helpful Report

Posted 2 years ago

“A great scam, first of all in the beginning i couldn't believe the prices people pay for scrap cars because these cars are by no mean worth more than a few hundred pounds or copart should offer a great compensation or pay to customers to buy these money pits but instead i've seen cars not worth even 100 pounds selling for 1500 and i could've not understand what's the point, until the third week! Same cars were repeteadly been listed on the upcoming auctions and i've realised that no one's actually buying those cars but instead Copart most probably has an AI bidder activated so it will outbid every single reasonable bid and if it doesn't sell they'll relisted on next aucton! Also i bought a car from Copart "Used-Unrecorded" with only 2 previous owners "Runs and drives" which i've overpayed than my bid was refused the owner was asking for +300 which i didn't payed because it was a customer car not insurance and with all the additional fees the price almost doubled, and for a cherry on the top when car arrived there was an grinding noise coming from the car when in gear so my first test drive easily turned into a breakdown because the gearbox broke, i've complained but as long as they've got their fees already payed they do not care and what's more the reply was "the car was driving as it was described in the listing" doesn't matter that the massive mechanical damage wasn't declared in the listing! My final conclusion to all planning to buy car from copart AVOID IT unless you are a mechanic because for reasonable prices you could get a decent car from marketplace or auto trader but definitely not from Copart!”

Helpful Report

Posted 2 years ago

“Our experience with this company so far has been a nightmare,. It started when I bought the vehicle... 1st off it was advertised as a vehicle that runs and drives when it showed up the driver Dropped the truck off in the street because it would not start ended up having to go to Walmart and buy a jump Box Just to start it or try to start it I should say Because the engine was completely seized...so when i decided to sell the vehicle for half of what i payed a few days later thier driver came and took the vehicle out of my driveway without bothering to knock on the door and letting me know that they were taking it... Not only did the driver not have the title nor the correct key for the vehicle but he also did not leave a check and when I called 5 minutes later. He said he could not turn around and that he was not authorized to issue a check anyways. So after two days of haggling on the phone with People I was able to agree to drive out to co part in hampton and pick up my check. Here it is now 3 days later and I still cannot cash their check. The bank is saying that the check is not in their system yet and when I call co part they say there is nothing that they can do about it. In my experience any company that I've used like this before would not Just take a vehicle out of the driveway without speaking to the customer. The last time I used them they were able to cut me a check and I walked in and cashed it 5 minutes later, I don't understand now why there is an issue. Anyways this is just a warning to anyone out there if you can get a vehicle somewhere else do it because this has been nothing short of a nightmare I. Will never use CO part again or recommend them to anyone.”

Helpful Report

Posted 2 years ago

“If you have any complaints contact michelle.kramer@myfloridalegal com she will help you with any and all disputes in reference to vehicles not as described or vehicles you did not receive. She assisted my friend in getting a refund. Have all your documents handy and email them proof of payment for the vehicles.You can also copy viviana.escobar@myfloridalegal.com on all emails. Assistant Attorney General Office of the Attorney General, State of Florida Consumer Protection Division SunTrust International Center 1 SE 3rd Avenue, Suite 900 Miami, Florida 33131 Tel. (786) 792-6250”

Helpful Report

Posted 2 years ago

“If there were 0 stars it would most certainly would have been hit. It's been two months and I still have not gotten my money. The tow truck driver had me sign on the wrong line so I could not cash their check. I had to go and get another paper notorized and send it back to them while they had my car and title. I sent their check back to be reissued and two months later I'm still wanting for my money. Give it a week more and then I'll hire an attorney.”

Helpful Report

Posted 2 years ago

“Copart, Grenada, MS is a rip off company. My insurance company had my vehicle towed to Copart after I called in about an accident I had. Copart came to tow my vehicle to their yard. It was either while the vehicle was towed to their yard, or while sitting on their their yard or after I told them I wanted to keep my vehicle that one of their employees cut off my Catalytic converter. My truck only had front end damage after hitting a deer. I did not have any problems with the catalytic converter. Now my truck sounds like a race car. The receptionist I spoke to told me they do not have security cameras in their yard and they do not have it. They do not offer any assistance when your auto have been robbed or ripped off. BUYER BE WARE.”

Helpful Report

Posted 2 years ago

“the camper was stripped and the tongue propped up to look complete i drove 7 hours to pick it up when i complained Adam the manager treated me like dirt and so did corporate it is obvious the Russian mob has taken over Copart they are allowed to bring in doctored up non repairable junk to intentionally deceive perspective buyers and wash their illegal money through Copart i cannot believe the F B I and I R S are not investigating fraudulent representing of vehicle condition and dirty dealing . there is no way this company was started by a U S military brother in arms. copart is the dirtiest company i ever dealt with”

Helpful Report

Posted 2 years ago

“Horrible place to purchase the vehicle. Expensive buyers fee, all buyers need to come together and don't purchase month of April till they drop buyers fee and pay at auction they charge $20.”

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Posted 2 years ago

“Worthless liars!!!!!”

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Posted 2 years ago

“If I could give a 0 I would waited over 3 hours just to get 1 car loaded Montgomery Al is the worst yard to buy from, drivers if you haul from there be sure to charge wait time then buyers will quit buying from there. If I had known I was gonna wait with a roll back 3 to 4 hours I would have charged more. I have missed a half day pay just waiting”

Helpful Report

Posted 2 years ago

“Copart esta muy mal organizada es una mierda su servicio boy a pagar un auto agarran mi dinero pero no tienen sitas para darme el auto y me tengo que regresar sin auto son una mierda”

Helpful Report

Posted 2 years ago

“A company called Best Choice Auto contracted this company to pick up my car. Now mind you, my car has 2 flat tires and a muffler that is dropped to the ground. Instead of the tow truck driver backing his truck up to my car in the parking lot, he parks his truck on the main road, take the keys to my car and drives it to his truck, forces the car to reverse so he can hook of the end. When I asked him why he chose to drive the car to the truck he says "this is what I do and I have driven cars in worse conditions than this. " Then he hooks it to the end of his truck and saw the bumper is too low to the ground, so he literally snatches my front bumper off the car with his bare hands. This is not including the fact he folded my muffler into my rear right tire from forcing it to reverse with a dropped muffler. I filed a complaint with the tow truck company for compensation for damages and they have been avoiding me ever since.”

Helpful Report

Posted 2 years ago

“When Copart came to pick up my truck that was totaled they tore up my yard, I gave them a call on Monday and they had me send the pictures of the Damage and they would call me back. Needless to say today is Thursday and they have not called me back. There was no reason to tear up my yard all they had to do was back the truck up about 20 feet into my driveway and drive the truck where ever they needed to. Worse part about all of it is they can't even have the decency to call me back, I did not scream or hollar when I called, I just wanted answers. I will not recommend them to anyone at all!!!!!”

Helpful Report

Posted 2 years ago

“My car was towed here after being in an accident. When I went to get my belongings, they had all been missing. All of my belongings were stolen. They are criminals, and should be shut down.”

Helpful Report

Posted 2 years ago

“Very high fees. Thieves”

Helpful Report

Posted 2 years ago

“I shoulld have read reviews before getting a membership with Copart. It is very difficult to actually figure out exactly what you have to do to bid. I should have researched better before I joined. And just to educate anyone thinking about becoming a member, here are some things I learned. -Most vehicles…at least the ones I found…require you either be a dealer/salvage yard or you hire a a broker. Good luck finding ones regular everyday people can bid on. -Basic membership lets you bid up to $2000. More than that requires 10%deposit ahead of time. Then if you don’t win, you have to request the deposit be returned. -You can’t look at any vehicle there unless you are a member. -When you go to preview, only the member can go into the yard to view. For example, my wife could not go in with me to preview a vehicle before bidding. -If you go to preview, its only certain days, so call ahead just to make sure. -If you go to preview, take a vest. They don’t supply them. No exceptions. You will have to go back. -Buyers fees are a little high. For a $4000 bid, you will have a $900 fee, plus $100 bidding on phone or computer fee, plus a$79 gate fee (no sure what that is, I guess a fee to actually pick up the vehicle you bought). All of these things are probably on the website somewhere and my fault for not doing better research. Event sequence for my contact with Copart: Went to look at a truck. Was not a member. Became a member, went to preview and took my wife. Only members allowed in the yard. Left and came back. Informed only certain days are preview days. Left and came back on preview day. Didn’t have a vest and was informed I had to have one. Went and bought one, then went back. Finally previewed the truck. When you become a member, make sure you check or uncheck the box for the automatic recurring membership. I eventually found that out when they deducted payment for the next year membership, which I didn’t want. If you choose to become a member of Copart, I would do it with the above it in mind.”

Helpful Report

Posted 2 years ago

“Overpriced and restrictive. Money Grubbers.”

Helpful Report

Posted 2 years ago

“Copart are absolute crooks and I have no idea how they are still allowed to be trading in the UK. They should be prosecuted. After the final bid, they added on all of their additional fees for 'whatever they like' and 'forget' to mention all of the issues with the car that they listed on the auction so what you actually get is nothing like what you think you bought. If you are mad enough to buy anything from this company, don't believe a word on the auction and assume that the car is completely f***ed. Don't buy anything from them without seeing it in person, they lie on the listing and when found out they don't care and offer to resale the car for you at a cost of £250, but now they will describe the car with all the faults you found making the car near worthless. Absolute scam. If you are stupid enough to buy from them, and everyone can be stung once, just wait till you try and complain. They don't care one bit, their customer service is a joke and you'll be phoning up for updates for days and days. I wish I'd read the reviews before buying a car from them, seriously one of the worst experiences I've ever had from a UK company. My next stop is Trading Standards to ask them to be investigated.”

Helpful Report

Posted 2 years ago

“This company is trying to auction my 2007 Shelby GT500 that is in storage and won't return phone calls or cooperate with my Insurance Company. Please don't do business with them and stay clear. Only 1/3 of their customers recommend them. Probably people that work there.”

Helpful Report

Posted 2 years ago

Copart is rated 2.3 based on 597 reviews