Copart Reviews

Name: Copart
Rating: 2.35

2.4 Rating 557 Reviews

33 %

of reviewers recommend Copart

Company Reviews

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Metrics

2.4

Based on 557 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“Greg Service and respectful”

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Posted 3 years ago

“best yard to buy cars, and always best customer service .”

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Posted 3 years ago

“Excellent friendly customer service.”

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Posted 3 years ago

“very good yard to buy from it”

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Posted 3 years ago

“because it is easy to buy”

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Posted 3 years ago

“Exelent service”

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Posted 3 years ago

“They are very friendly and ready to help. Very welcoming and professional staff.”

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Posted 3 years ago

“YARD IN SCRANTON MADE ME HAPPY BY REVERSING MY RELISTED CAR BACK TO MY ACCOUNT . THEY DID THERE JOB PROFESSIONALLY AND RECOMEND THAT YARD IN SCRANTON NOT LIKE THE WICKED MANAGER IN NEWBURG NEW JERSSYE . THE MANAGER IS SUCH A WICKED PERSON THAT DOES NOT PAY ANY ATTENTION TO ANY CUSTOMER”

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Posted 3 years ago

“Very easy transaction”

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Posted 3 years ago

“Excellent customer service, in and out experience.”

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Posted 3 years ago

“Great service and very smooth transaction”

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Posted 3 years ago

“Love the staff friendly and will help in anyway they can ! Fast and friendly service everytime I show up !”

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Posted 3 years ago

“Smooth transaction. Good experience”

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Posted 3 years ago

“They are quick and very good at what they do.”

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Posted 3 years ago

“i had absolutely NO problems with this Copart site , in Lumberton , N.C. the clerk ? was very helpful and i thanked her a lot ! the fork lift guy did his job with skill ! the Copart yard fee's were ridiculous , but i understand they have to make money also ! i do plan on using Copart again !”

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Posted 3 years ago

“I sold a motorcycle. They came in about $2,000 under book value which was on par with their competitors. The process was seamless. I took a few pictures and the driver came out the next day to pick it up. He had the check and it was over. The check cleared from Bank of America the day after my deposit. Overall super painless and efficient! If you're selling to them I certainly recommend doing so with Copart.”

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Posted 3 years ago

“We bought a 2010 Toyota Tacoma truck and had it delivered from Hampton Virginia to Miami Florida. It was exactly what we saw on line right down to the tool box and the floor mats. All in with no body damage and good tires our total investment was $5318. We will never buy a used car from a dealer again when Copart has what we are looking for. Thanks, Frank Jewett and Elias Martin (Our all in fee includes using Alex as our on line bidder who has a membership?”

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Posted 3 years ago

“I hit a buy it now car ford taurus so what it came up to i didn't expect it so i said cancelle it. Then i remember it cost to relist the car so quickly called back told them I'll buy it but they relist it already but they said go to copart monday morning with 1,177.78 i went called copart in Georgia spoke to a lady who told me to go monday morning to pay the car will be back in your account. Gets a call after 1 hour i leave from copart sorry someone brought the car Sunday night then took $200 out my 1,1778.78 saying relist fee but we can negotiate relist is $400 then say they need to send a request to refund my money. If it was relist why u telling me go to copart with money orders monday morning it was to late friday to pay them. I mean what u going to take $1,1778.78 or $400 they put the car back up on buy it now and told me on friday come Monday to it and i did.”

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Posted 4 years ago

“Sold my car to Copart for £500 , they came and collected on time as arranged, I was told that money will be in my account with in 2hrs time , I check my bank but nothing was there then I went online to check the reviews which I found lots of people se unhappy with this company, called them again and i was told that money would be in my bank account with in 15 min , to be honest I doubted but actually money was transferred to my bank account with in 10min Thank you!”

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Posted 5 years ago

“After reading these reviews, I felt like someone needs to state the actual truth about buying from Copart. This is my experience thus far: First, let me state that i'm a reasonably attractive, blonde, female. I also have a *slight* obsession with vehicles and happen to know my way around a motor (and every other component) better than most men. However, given my gender and physical appearance, i'm accustomed to being treated as though i'm a blubbering idiot nearly every time I visit an auto parts store. I get the "little girl, what's going on with your car? Who told you this was what you needed? Did your husband send you over to grab this or ???" and all manner of similarly insulting nonsense. Not so, however, at the *pull it yourself lots*, you gain instant street cred by sucessfully pulling your own parts. I was proposed to 11 times over the course of a couple of day pulling parts for a 4cyl Camry I rebuilt. This is relevant because frankly, buying cars at a auction, open to the public or not, is a male dominated gig. I am so used to being treated like a bippytart or just someones wife, it's not even funny. Not so at Copart.... I was floored. First, the office was immaculate, i've been to three now and they are all. Not a spec of grease anywhere. Secondly, the staff has been awesome! They didn't treat me any differently than they did the big greasy guy behind me who was there to pick up 14 cars. Even on my first visit when I had no clue how it all worked, I was treated with the utmost respect and I truly appreciated it. My first Copart purchase was a high mileage (300k) 02 F150 5.4 for one of my sons. I have 4 sons btw, and I, not their dad, taught them basic car maintenance, changing tires, tune ups, brakes jobs, starters, alternators, thermostats, head gaskets, manifold gasket replacements (ugh) you know the basics..haha. I'm also a master at diagnosing mechanical problems. It's only because I am so COMPETENT and also CONFIDENT in my ability to make an educated decision with regard to potential issues as well as the vehicles likely history that I buy from Copart. For example with the truck, I could reasonably assume that it was well cared for in spite of sagging bumper and deployed airbags. I know that motor and it would not have made it to 300k had it neglected. I could also safely assume that most of the major components had been replaced as at their life span simply isn't 300k long, in most cases. For the 1000.00 I paid for it, I consider it one of my best buys and would bet a hefty chunk of change that it will see at lease 400k, maybe even 500k. The people complaining on here are simply trying to lay blame for poor decision making on something other than where it belongs; themselves. First, the pictures are pictures... Copart doesn't try to hide anything, but in any case, you're encouraged to go to the lot and actually look at the vehicle in person. If you're unhappy, you have nobody to blame but yourself for your laziness and greed. You're wanting a smoking deal on a great car but unwilling to even put forth the minimal effort to go to the lot and look at it. Ridic.... Next, its crystal clear that of the 600 required to have a business account, 400 is a fully refundable deposit and 200 is a non-refundable fee. I don't care what any supposedly *told* you, it's clear as day in black and white and impossible to miss. If for some reason that I fail to believe, you missed it, again, you have nobody to blame but yourself. Don't expect someone to do the work for you. It's your money and your responsibility to read the agreement. You don't get to whine about it because you chose not to. Third, a 99 luxury car is nothing more than an expensive repair waiting to happen. Most people who buy from Copart are trying to make money on their investments. Given that we don't know what the potential problems may be, a worse case scenario repair allowance needs to be factored in. In the case of an older Mercedes thats about 2k. You may know that it's perfect but nobody else does and they aren't going to take your word for it. You'd do the same if you were buying. So if, with the auction price and fees being around 700.00. Now were at 2700 on your 4500 car. 4500 is retail, it won't likely sell for retail. It will likely sell about 1k back of that but lets say 3750.00 which is fair. That leaves about 1k in profit for someone who does this for a living. Thats not much considering the market for that car is much smaller than it would be for a Camry of the same year adn they could have purchasd 2-3 of them and made triple the profit, for the amount they have into your 4500.00 car. Thats why your donated vehicle is truly worth less than 500 bucks. Try to think of it from a perspective other than your own. Fourth, not listing accurate retail value.... are you serious? That's YOUR JOB to determine. I can't even believe anyone would expect this, seriously. If you don't have the ability to arrive at the value on your own, you have zero business buying in this format and even less complaining about it. Don't quit your day job. Fifth, who leaves 1700 in valuables in a car at an auto auction? If you did, that's your fault don't blame Copart for you careless stupidity. Sixth, Copart is not your mechanic!!! They don't go through vehicles to check out previously done work. They are VERY CLEAR about this. You don't get to go blame them becuase you were too lazy and/or cheap to hire your own mechanic or inspector to go through the vehicle for you. The rest of these complaints are the same nonsense as i've addressed. What is wrong with you people? You fail to read the contract and expect others to do your work for you while expecting some amazing deal to be handed to you. Grow up and take responsibility for your own laziness. Copart hides nothing. They tell you exactly how they operate in black and white and it's impossible to miss. You want something for nothing and that just isn't going to happen with auction vehicles. Do us all a favor and just go to a dealership next time. That's where people such as yourselves belong.”

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Posted 5 years ago

Copart is rated 2.4 based on 557 reviews