“The customer service is terrible. It is not possible to return the ordered item, although they claim on the website the return is free. I could do it only through a specific courier delivery, but the codes COS stores gave, me don't work. I tried to contact Customer Service several times, but they do not answer any emails. I wanted to return the dress, because it appeared to be too big. The brand has a bit oversize items. (COS in JAPAN)”
“Returns awful I asked about returns policy before I bought in Liverpool was told you had 28 days for a full refund thing displayed in store as I looked. I sent my son to return them with my card he is over 18 he wasn’t allowed to it has to be you in person. I was taken into hospital the day after buying the goods. Head office or the shop we’re not helpful staffed with young people who have to go and ask everything wouldn’t recommend buying from this store also look on trust pilot I wished I looked before buying here.”
