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Costco Wholesale Corporation Reviews

1.9 Rating 563 Reviews
18 %
of reviewers recommend Costco Wholesale Corporation
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Costco Wholesale Corporation 1 star review on 12th April 2025
David Wilson
Costco Wholesale Corporation 2 star review on 13th March 2025
Anonymous
Costco Wholesale Corporation 1 star review on 7th February 2025
Anonymous
Costco Wholesale Corporation 1 star review on 7th February 2025
Anonymous
Costco Wholesale Corporation 1 star review on 19th January 2025
Nicole Alexander
Costco Wholesale Corporation 1 star review on 24th October 2024
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Costco Wholesale Corporation 1 star review on 14th September 2024
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Anonymous
Anonymous  // 01/01/2019
It is the best thing I love Costco and their return policy is amazing I bought a ps5 and I came 7 months later to return it and it was pretty bad but they returned it and returned all my money back it was amazing definitely recommend I since then only bug expensive things from Costco
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Posted 1 year ago
Sampled the chicken salad today. It tasted like I was getting 2-3 days worth of sodium in the tiny sample! It’s aweful! I will NEVER purchse it!
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Posted 1 year ago
I have generally had very positive experiences with Costco. But I am not happy that, in my view, they took advantage of my mother. She was checking out and she was yet again approached about upgrading her membership. The salesperson did not take no for an answer. She was pressured. She is 88 years old and was tired and gave in and said yes. $50.00 later and a long ride home, she realized she did not want the upgrade. When she called, she was told she had to be there in person to cancel the upgrade! I do not know if this is legal, but it sure is inconvenient! I called and got nowhere also. She's frustrated and I'm angry. I'll be surprised if this review is published.
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Posted 1 year ago
Gilbert, AZ store… but it’s happening everywhere. I understand asking to see our membership card at the front door to enter a “members only” warehouse, but while waiting in line at self checkout to purchase two bags of trail mix - a whopping $24 purchase…. I was carded yet again. I had put my card away while we had eaten a bite at the food court, and had just switched phones so my membership wasn’t loaded onto the new phone. As I juggled the bags of trailmix, my water cup, and purse to fumble through my wallet for my membership card the Costco worker inched closer and closer to me staring as if to jump at the moment she could say “gotcha!”. Well, I did pull my card out finally and I did have some words for her. She went and tattled on me to the managers because two of them met me on the other side of self checkout. I discussed my displeasure about being ‘carded’ and they assured me they were asking everyone. I kindly told them that this particular employee had NOT asked a single customer in front of me or behind me for their membership cards. I had been targeted. The managers then let me know they are cracking down on this and gearing up because they are about to start checking memberships AS WE EXIT THE STORE! That’s right! Not only will they continue to check carts and receipts, but you will have to scan your membership card and YOUR PICTURE will show up in a monitor for everyone to see so that they can confirm it’s you! This is getting out of control Costco! We’ve been members for over 20 years and this is about as low as you can go. Don’t you make enough money as it is? We aren’t stealing product - we are buying your product! You are making more and more loyal customers rethink whether or not to renew when our memberships expire.
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Posted 1 year ago
I want to write an excellent review to Jacob He was running around the whole warehouse with me, helping to find out the item which was displayed that morning( Fair life chocolate protein shake). Eventually we found it and then he rang me up at the front end (customer service), so I wouldn’t have to wait in the line again. Thank you so much for the outstanding customer service !
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Posted 1 year ago
I ordered a small freezer and never got it. There was a tracking number. The tracking number through UPS did not exist. We got notices that the packages was delivered two different times during two different months. It never arrived. I will never order from this company again. I never could find a number where they call or locate them. Without a doubt, I got scam
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Posted 1 year ago
The general manager and manager as well as headquarters are so amazing and kind to fix the actions of some employees. Truly kind and professional. Thank you so much for being so reasonable and fixing any issues. Grateful.
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Posted 1 year ago
Had a somewhat unpleasant experience at the Logan Costco. Was offered no solution. As I was walking out I decided I would ask one more time at a different counter person. I explained the situation and Kris imminently offered solutions and found an answer for our problem. Even at the expense of going the extra mile for us. We think she’s awesome and grateful for her flipping out day from cloudy to sunshine.
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Posted 1 year ago
They are constantly banned highly rated Instacart shoppers for no valid reason and members as well. They are very rude to high level shoppers accusing them of fake accounts when they have been doing the job at the highest level for years. Was shopping one of my hundreds of orders for a customer at the Strongsville, Ohio location snd was falsely accused by a chair I have never seen before (others there said he is a jerk) of having a fake account. While I was shocked I proved it was not fake. The manager was condescending and rude and called me “not Costco material”. Your members who rated me 97 5 -star reviews in a row disagree. Calling me the best they have ever had shop for them. I was banned from all Costco stores in the United States because he thinks I was not listening to him. I don’t need to agree with you. You’re not my boss and he did nothing about the ride cashier who multiple cashiers who witnessed it said he was rude to me as well sd the cashier assistant. The manager was some big muscle guy who judged me as a human being based on his employee falsely accusing me of having a fake account. I shop there all day for their customers and get one 5 star rating after the next and he didn’t like me so banned me for life from every Costco. This happens a lot I was told by instacart. They said how u professional they treat members and instacart shoppers. Apparently they ban people all the time. It was appalling and I work 17 hours a day and didn’t deserve this. They did not hold their ride cashier accountable at all. Just me for standing up for my valid and highly rated account. They truly believe they have this power to destroy income for others who don’t fall in like with their false accusations. They are incompetent and legal action is being taken. They ban multiple innocent people.
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Posted 1 year ago
I went to Costco, found some glasses frames I liked. Went to pay. One person was helping a man with a million idiotic questions, many of which he kept rephrasing. I waited about ten minutes. Then I went up front to try to pay for them. I couldn’t pay up front. So back to optical. The jerk was still there, now looking at charts and calling his wife to consult while the optical lady waited patiently. While I was gone another person joined the line. Ahead of me. Anyway, finally, after about another ten minutes one of the other optical people finished with her customer and started to help the woman in front of me who needed her glasses adjusted. I was seeing hope, because the other guy was still asking questions. Finally someone else joined the team and took my money. I really like the frames or I would have left. The woman helping Mr. Super inconsiderate and annoying deserves sainthood. I give them five stars because what happened to me was not the fault of the employees. One person who was not even purchasing glasses tied up one employee completely for at least the half hour I waited and probably for another hour.
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Posted 1 year ago
Placed online flower order to be delivered 4/12 for a 4/14 birthday of an 89 year old relative. Order was placed 2 weeks prior to asked for delivery date. Flowers never made delivery. Costco to replace with delivery of 4/17. Really Costco? Can't you do better?
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Posted 1 year ago
My name is João Batista Cunha de Araújo, 55 years old, M.D. Plastic Surgeon, and a Costco member for over 10 years. On April 11th, 2024, around 5:30 pm, my girlfriend Amanda Ungaro and I went to the Costco store located in North Miami to do some grocery shopping along with my little service dog which was in my arms. At the entrance of the store, we were rudely approached by an employee asking for what purpose my service dog was there. What was the need, that is, what illness or problem I have that justified a service dog. The employee's name is Polina, who continued to be rude and prevented us from entering the store until a supervisor came to question us. We waited until two employees, said to be supervisors, arrived and continued to insist in a disrespectful way, implying that we were lying about the need for my little service dog. While these impolite and disrespectful inquiries were occurring about my need for such a service dog, the aforementioned employee, Polina, allowed other people’s dogs to walk in, thus demonstrating a lack of judgement and disregard for my needs. In this way, we had no choice but to call the police! We waited for the police officers to arrive, but they could do nothing because the employees told their own version, in which we had not cooperated with the answers that would be necessary to authorize our entry! As if such humiliation and disregard for my illness were not enough, the same employees whose names are César (agm) and José (manager) prevented us from making purchases on that day and in a sarcastic way, as if they were doing us a favor, told us that they would keep my membership active. I have been a Costco customer for over ten years and which I refer it to as a great shopping option to friends and acquaintances. Just check and confirm for how long I’ve been consuming at this store. These employees decry the image and respect I have for this company. I would like to add that my service dog, that has all the documentation and training to be a service dog, has been to this same store countless times, and routinely travels with me all over the world. It is a trained dog for this qualification. I have a psychiatric disorder condition caused by gun violence and use medications to control post-traumatic anxiety and depression. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Without anything else to say and after much emotional and physical exhaustion, we turned our backs and left the venue humiliated by the negligence that had occurred. Be reminded that ‘service dog law’ is a federal law that protects my rights. Under Florida law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to all "public accommodations," such as restaurants, museums, hotels, and stores. These laws also require those who operate transportation services to allow service animals. I request reparation, that is, an apology for these unprofessional and unprepared employees who do not enhance the name of this great company. Hoping to hear from you soon. Sincerely, João Batista Cunha de Araújo
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Posted 1 year ago
I WANT THE CHURROS BACK!!!!
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Posted 1 year ago
I purchased a refrigerator on-line on 04/05 with delivery scheduled for 4/9. It was delivered with the rear damaged by the compressor. Of course it didn’t make it to through my door. Costco customer service advised they can plug it in to see if it works! JOKE Set up another delivery for same item for 4/12 now they are saying it won’t be delivered until mid week of the 17th. No compensation for there fault until item get s delivered just in case you don’t accept the items. FIRST TIME USING THIS AND SO DISAPPOINTED BY THE ENTIRE RUN AROUND ON THE PHONE
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Posted 1 year ago
Higher prices smaller sizes. Still fun to shop there. But the FOOD COURT is too busy & serving 1/2 full frozen ice cream! Better to buy ice cream and take it home! Plus Absolutely no place to park!
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Posted 1 year ago
Open more registers!
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Posted 1 year ago
I have been an executive member at cosco for so many years I have lost count. My rebate check is usually around 500 bux yearly (ie; I spend a lot of $) Today i went and they were trying to force me to pay for my renewal. Zero notice, no choices....pay now or else. I asked to speak to a manager and it only got worse. I told her that I need to pay my bills on Thursdays. I have a system and i need to stick to it due to many things mike tax tine...looking up bill payments...etc. .it's how I do my banking. They said no-thats not possible. Tami (the manager) said 'you pay today or you don't get a membership" ! I am furious! This is the same manager that told me last year thay I was not allowed to bring a food item back...even tho I had purchased it the day before and it was expired by 2 weeks. I suggest someone get in touch with me as I will not come back without an explanation and an apology! A know it all manager who clearly doesn't know your policies needs to be reassessed! She truly is awful....
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Posted 1 year ago
I hate shopping at Corona Costco. Cashiers don't know how to arrange raw chicken with other groceries. They mix raw chicken with salad or health products. One time, raw chicken juice dripped onto the toilet paper. So I told her to separate the raw chicken. But she tells me to pack the groceries myself, which I did! They should add more self checkout so I don't have to deal with these ignorant employees!
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Posted 1 year ago
Had the best experience at Costco in Fresno at Shaw Ave. I needed help with a tablet and the gentleman who was also a supervisor demonstrated the most amazing customer service. My warranty was over and he went above and beyond to help me with my problem. He fixed the problem and I was amazed at the care I received! This happened 3/29/24 around 1245 to 1 pm. Please recognize his amazing customer service and care…rarely seen these days!
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Posted 1 year ago
I had bad experience you all need to watch out on the self Check out they are not scanning all your items and then at the door you end up being a criminal that pisses me off. and then threatening me, telling me how my membership will be canceled if I don’t pay the item. I will pay for it, but don’t threaten me with something that I didn’t do.
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Posted 1 year ago
Costco Wholesale Corporation is rated 1.9 based on 563 reviews