“I love Cotswold clothes, especially the Heritage collection. However, I when I rang customer services with a query about my last order the lady I spoke to was extremely rude and talked over me in an unpleasant way. I don't think I'll be ordering again.”
Hi Hazel, thank you for sharing your experience with us. We are so glad to hear you love our Heritage collection! However, we sincerely apologise for the service you received when you contacted customer services. This is not the standard we strive for, and your feedback will help us improve. We hope to have the opportunity to serve you better in the future.
Warm wishes,
Team Cotswold Collections.
Hi Paula, thank you for leaving a 5 star review. This is really appreciated from all of us at Cotswold Collections, especially the designers. Best wishes, Madeleine.
Hi Mair, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Hi Monica, thank you for leaving a 5 star review. This is really appreciated from all of us at Cotswold Collections, especially the designers. Best wishes, Madeleine.
Hi Maureen, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
Hi Clare, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Hi Brenda, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Hi Glenys, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Hi Elizabeth, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Hi Susan, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
Hi Angela, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Hi Pat, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.