Thank you for your feedback. We’re glad you like the trousers, and we’re sorry the hem wasn’t stitched correctly. Please use our free returns service and we will arrange a replacement or refund.
Kind regards,
Daniel
Thank you for your 5* review. We're glad you’re happy with the service, staff, and delivery, and that you find our collection suitable.
Kind regards,
Cotswold Collections
“Nice selection of differing styles in the catalogues. Well packed parcel and prompt delivery. Returns are made easy too, so no worries about ordering something you're not sure about.”
Thank you for your 5* review. We're glad you enjoyed the variety, and that the parcel arrived promptly and returns are easy.
Kind regards,
Cotswold Collections
“I love these cardigan and skirt separates and buy a set each season. However this recent order arrived very badly creased which was disappointing. I tried putting both pieces in the bathroom on hangers but finished up just getting the iron out.”
Thank you for your review, Mrs Atkinson. We’re glad you love the cardigan and skirt. I’m sorry this order arrived badly creased, we strive to always try and ensure that items arrive in pristine condition.
Kind regards,
Cotswold Collections
“Tops lovely, always fit, but what is it with your trousers. I have asked you before but no answer and surely I am not the only one. trousers in 16 or 18 fit me perfectly. I order from you again, hoping my past experiences (twice) just a mistake, but no size 18 does not again fit round the waist. A good 1.5 inches short.”
“This Jacquard dress which made it slightly warmer was on the sale at half price. Delivery service was efficient though no cheaper option than tracked. Have bought servers items from CC over the years and happy with the British made clothes.”
“Love the coat but unfortunately sleeves too long and elastic round wrists too loose for me to pull the sleeves up. I tried doing the coat up with the zip six times and it only came up three times so had to return.
I loved the coat and without the problem with the sleeves and the zip would have kept it.”
Sorry to hear about the sleeve length and zip issue with the coat, Susan. We’re glad you loved the coat overall and sorry it didn’t work out this time.
If you’d like, we can arrange an exchange for a better fit or advise on alternatives. Please let us know what would help.
Kind regards,
Cotswold Collections
