Hi Veronica,
Thank you for sharing your thoughts with us. We’re sorry to hear that the size wasn't quite right for you, despite ordering your usual size. We appreciate your feedback and will certainly look into this to improve our sizing consistency.
Warm regards,
Madeleine.
Hi Marie-Madeleine,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the trousers to be an excellent fit and super comfortable. We also appreciate your recognition of our prompt dispatch.
Warm regards,
Madeleine.
“I love your clothes, but am very disappointed that you continue to send out pastice bags and coat hangers. Both or which are catestrophoic for the environment. I have been told that this is what your customers want and expect. This is very untrue. I suggest you do a little survey amongst your customers. Put the facts to them about the known qualities of tissue paper, (much better for the clothes) Which I am sure you know. Other companies quite proudly proclaime their efforts to do the right thing by the planet. (There is no plan B) It is time you got your act together, you are lagging behind oclothing companies. anyway what on earth is the use of yet another plastic coat hanger.”
Hi Margaret,
Thank you for your feedback regarding our packaging. We truly appreciate your passion for the environment and understand the concerns you've raised. We're continuously striving to find a balance between customer preferences and eco-friendliness, and your suggestions about alternative packaging materials are valuable. We’ll take them into consideration as we explore more sustainable options moving forward.
If you have any further concerns, please refer to our Cotswold Cares page, which outlines our commitment to ethical and sustainable business decisions: https://www.cotswoldcollections.com/cotswold-cares-23/
Warm regards,
The Cotswold Collections Team.
“I am always pleased to find garments made from natural fibres and many have no elastane either, even better. The styles are very suitable for ladies of later years as well as for younger women too. The descriptions enable me to choose clothes that suit me well. As far as I can tell very few of their competitors have the same approach and I rarely find anything that meets myrequirements.
Please maintain your standards , there are so few alternative companies. Thank you.”
Hi Wendy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you appreciate our dedication to natural fibres and the styles we offer for all ages. It’s our goal to provide garments that truly meet your needs, and we're glad to know you find our descriptions helpful.
We will certainly keep up our high standards as we continue to serve our valued customers like you.
Warm regards,
Madeleine.
“I cannot give you an up to date review as my latest purchase has not been received yet. The Post Office is on strike in Canada currently, I have to assume the parcel was sent via post. Hopefully the strike will not be for long, I will advise whjen the parcel arrives.
Sheila Cule”
Hi Sally,
Thank you for your amazing 5-star review! We’re delighted to hear that you loved the quality of our products and appreciated the careful packaging.
Warm regards,
Madeleine.
Hi Kate,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our quality and fit to be excellent and that you enjoyed browsing our lovely selection. It’s great to know our website made your shopping experience easy.
Warm regards,
Madeleine.
Hi Preston,
Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with the prompt delivery and the quality of your garment. We appreciate your patience regarding the return process and your feedback is valuable to us.
Warm regards,
Madeleine.
“Despite no box, everything safely arrived with a speedy turn round of the order. I was able to pack the top for my holiday and it was admired! Comfortable to wear, and goes well with a jacket and cardigan I already own. Thankyou.
Trousers are too long, but will be easy to shorten. This is not my usual problem!”
Hi Marion,
Thank you for your lovely 5-star review! We're so glad to hear everything arrived safely and that your top was admired on your holiday. It's great to know you find it comfortable and versatile.
We appreciate your feedback about the trousers and will pass your feedback along to our design team.
Warm regards,
Madeleine.
Hi Rolf,
Thank you for your fantastic 5-star review! We're thrilled to hear that you find our selection appealing and will pass your feedback along to our designers who will be delighted.
Warm regards,
Madeleine.
Hi Mrs Meldrum,
Thank you so much for your 5* review! We're delighted to hear that you had an excellent experience with our service.
Kind regards,
Daniel
Hi Judith,
Thank you for your lovely review! We’re glad to hear you enjoyed the pastel shades and appreciated the quick delivery and thoughtful packaging. We understand your feedback about our sizing, and we appreciate your comments on that.
Warm regards,
Madeleine.
“Ordered a dress in the sale. Was £109, sale £49. Uneven hem, dress hung badly, shorter in the front. Not impressed with quality of fabric either. Returned.”
Hi Angela,
Thank you for your feedback regarding your recent order. We're sorry to hear that the dress did not meet your expectations in terms of quality and fit. Your comments are important to us, and we will certainly take them into consideration. We strive to improve our products continually, and your insights are valuable in helping us achieve that.
Warm regards,
Madeleine.
Hi Suzanne,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your blouse and that it arrived to you beautifully packed and ahead of schedule.
Warm regards,
Madeleine.
“I have had items from Cotsdwold for many years and like the colour coordinations which may last over 2-3 seasons. The clothese are well made and usually generous in sizing.”
Hi Margaret,
Thank you so much for your lovely review! We're delighted to hear that you've been satisfied our colour coordination and the quality of our clothing over the years. It's great to know that our sizing works well for you too!
Warm regards,
Madeleine.
Hi Mary,
Thank you for your great feedback! We're pleased to hear that you enjoy our service and quality . We understand your concerns about postage costs and are continuously looking for ways to improve that aspect of the shopping experience. Your input is invaluable to us.
Warm regards,
Madeleine.
Hi Natalie,
Thank you so much for your fantastic review! We're delighted to hear that you enjoy our lovely selection of clothes and appreciate the high-quality fabrics. It's great to know that our prompt dispatching adds to your experience as well.
Warm regards,
Madeleine.
Hi Sallie, Thank you for your wonderful review! We're thrilled to hear that you appreciate the quality of our clothing and the speedy delivery.
Warm regards,
Madeleine.
“Really pleased with my blouse and tie, fits perfect looks good and the material is lovely.
Ordering never a problem and delivery always prompt and quick.
Mrs H May”
Thank you for your lovely review Mrs Hay. We're so pleased to hear that you're happy with your blouse and tie, and that they fit perfectly. It's wonderful to know that our ordering process and delivery meet your expectations too.
Warm regards,
Cotswold Collections
“I have been a customer for many years. On the whole, I find CC to have a rather staid selection of clothes, very often not in colourways that suit me. However, I do find from time to time that there is something that stands out and really appeals to me. I think their p&p charges are high.”
Hi Elizabeth,
Thank you for your longstanding support and for sharing your thoughts with us. We appreciate your feedback regarding our selection and colour options, and we're glad to hear that you occasionally find pieces that catch your eye.
Warm regards,
Madeleine.
