We are grateful for your 5-star rating Margaret. We’re delighted to hear that you're pleased with our overall service provided. We hope you enjoy wearing your newly purchased items.
Kind regards,
Cotswold Collections
“I had to return the tunic top I had ordered as although I had ordered the correct size, the top was very clingly due, I think, to the amount of elastane it containted.”
Thank you for taking the time to leave us your review, and for returning the item safely. We do hope that you're able to find something that's better suited going forward.
Kind regards,
Cotswold Collections
“Excellent fit. Sleeves a perfect length. So hard to find good cotton tops so Im delighted with this.
Also ordered coordinating scarf as I liked the picture in catalogue so much!”
“I am very pleased with my pale blue tweed trouser suit.
I am also very pleased with the customer service from Cotswold Collections. The original order was delivered promptly as was the smaller sized jacket that I ordered soon afterwards. When I sent back the unwanted jacket its cost was refunded to my account without delay. I found the telephone ladies were friendly and helpful. All in all, well done Cotswold Collections!”
Thank you very much for your wonderful review and 5* rating Sandra. We are thrilled to hear that you love your trouser suit as well as the overall customer service provided. Enjoy wearing them out to those special occasions and hope to see you again soon.
Kind regards,
Cotswold Collections
Thank you for your 5/5 review Mrs Williams. We’re delighted you’re pleased with the service, designs, quality and sizing. If you’d like any help with future orders, please let us know and we’ll be happy to assist.
Kind regards,
Cotswold Collections
Thank you for your 5/5 review. We’re delighted you’re pleased with the service and the quality of our products.
If there’s anything else we can help with, please let us know.
Kind regards,
Cotswold Collections
“The quality of clothing is excellent. Clothing fits to size, hangs well and remains comfortable all day.
Cotswold Collection provides good customer service and quick delivery. A most reliable company”
Thank you for your 5/5 review. We’re thrilled you’re pleased with the quality, fit, and comfort, and glad our service and delivery met your expectations.
If you need any help with future orders, please let us know and we’ll be happy to assist.
Kind regards,
Cotswold Collections
Thank you for your wonderful 5/5 review Margaret. We’re so pleased to hear you’re happy with your new dress, and if you need our assistance, please keep in mind we offer an Alteration Service should you need us to shorten it for you.
For more information, please follow this link: https://www.cotswoldcollections.com/alterations-service/
Thank you again and kind regards,
Cotswold Collections
Thank you for your 5/5 review. We’re glad you’re happy with the quality of the clothing. We’re sorry to hear only one item fit. If you’d like help with sizing or alternatives, please let us know and we’ll assist.
Kind regards,
Cotswold Collections
Thank you for your 4/5 review. We’re glad you're happy with the service and the items were well packed. We’re sorry to hear that your refund was slower than expected on this occasion.
Kind regards,
Cotswold Collections
Thank you for your wonderful 5/5 review. We’re delighted our navy jacket is perfect for you. If you need any help with sizing or alternatives, please let us know.
Kind regards,
Cotswold Collections
“COMPLAINT:-I had to speak to your cusotmer service today regarding an order which i had not received even though royal mail said they had delivered it. The lady i spoke to was very rude and not at all helpful . when i asked to speak to another member of the staff she started to shout at me. SHOCKING!!! . i have been a loyal and longterm client of yours for many years - and i am really upset at the manner in whch this lady handled my concern of missing parcel. she was in a great hurry to finish the call. This member of staff will loose your company clients - which would be a shame as your clothing is very nice. I look forward to your response to the above.”
Dear Mrs Bhatia,
Thank you for bringing this to our attention.
I am very sorry to hear about your experience when contacting our customer service team. This is not the level of service we aim to provide, and I apologise for any upset caused.
In relation to your order, I have looked into this and it appears there may have been some confusion regarding the expected delivery date of 28th March. The order was placed on the evening of 30th March, and I can see from the tracking information that it has now been delivered.
If you have not received the parcel, please do let me know and I will be happy to investigate this further for you.
We do appreciate your long-standing support and thank you for your patience while this was resolved.
Kind regards,
Daniel
Thank you for your 5/5 review. We’re delighted you love the beautiful fabrics and that the delivery was quick. If you need anything else, we’re here to help.
Kind regards,
Cotswold Collections
Thank you for your 4/5 review. We’re glad you found us easy to deal with, and that ordering and returns were straightforward. If there’s anything we could do to make it a 5/5, please let us know.
Kind regards,
Cotswold Collections
“I was excited to discover Cotswold Collections about five years ago. I value the classic, timeless designs, the high quality fabrics and especiallly the gorgeous flowered summer skirts. I just bought my sixth! I appreciate that the shirts are sold in two lengths. As I'm average height, the shorter length looks much more flattering on me.
I like the way the website gives information on in stock, low stock and out of stock items. I have always found the service excellent.”
Thank you for your wonderful 5/5 review. We’re thrilled you love the classic designs, high-quality fabrics, and that the shorter shirt length suits you. We also appreciate your five years of loyalty and your kind note about our stock information on the website. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Cotswold Collections
Thank you for your 4/5 review. We’re glad you were happy with the service, and we’re sorry the lovely bag is no longer in stock. If you’d like, we can suggest similar styles or notify you if it returns.
Kind regards,
Cotswold Collections
