“The delivery service was excellent and the coat I ordered was very nice. But it was much too big and the fabric was heavier than i had expected, so i have returned it and requested a refund rather than a replacement.”
Hello Patricia, thank you for your kind review! We're pleased to hear that you were satisfied with our delivery service and the coat's quality. We completely understand your decision regarding the sizing and weight of the fabric, and we appreciate your feedback.
Warm regards,
Madeleine.
“A beautiful skirt. Arrived on time and was careful packed. I am absolutely delighted with it and even my husband commented on how lovely it looked on.”
Hello Susan, thank you so much for your fantastic review! We’re delighted that you found the skirt beautiful and that it arrived on time. It’s wonderful to hear your husband complimented how lovely it looks on you!
Warm regards,
Madeleine.
Hello Susan, thank you for your lovely review! We’re thrilled to hear that you love the latest collection and appreciate the stylish, well-made items. Your support and feedback truly mean a lot to us!
Warm regards,
Madeleine.
Hello Anne, thank you for your wonderful review! We're so pleased to hear that you find our clothing to be of good standard and reasonably priced. Your satisfaction means the world to us, and we truly appreciate your feedback!
Warm regards,
Madeleine.
Hello Gillian, thank you so much for your fantastic review! We're thrilled to hear that you found our quality and service to be excellent.
Warm regards,
Madeleine.
Hello. Thank you so much for your review! We’re delighted to hear that you love the fit and style of your tartan pleated skirt and knit. Your satisfaction is what we strive for, and your kind words truly brighten our day.
Warm regards,
Madeleine.
Hi Beverley, thank you for your lovely review! We're thrilled to hear that you love the coat and that your ordering experience was smooth with fast delivery. Your satisfaction is our top priority, and we truly appreciate your kind words.
Warm wishes,
Madeleine.
Hi Linda, thank you for your wonderful review! We're delighted to hear that you found the quality to be excellent. We’re sorry to learn that the sizing didn’t suit your shape, and we appreciate your feedback as we aim to make our fits as accommodating as possible.
Warm wishes,
Madeleine.
Hi Irene, thank you for your fantastic review! We're thrilled to hear that you were pleased with both the quality and service. Your satisfaction means the world to us, and we’re grateful for your kind words.
Best wishes,
Madeleine.
Hi Jennifer, thank you for your positive review! We’re glad to hear that you find the quality and sizing generally good. We appreciate your feedback regarding the trousers being a bit baggy at times. Your insights are helpful as we continually work to improve our offerings.
Best wishes,
Madeleine.
“I bought two Heritage pleated tartan skirts - the green and navy check and the red check. They are both beautiful colours and the material is of an excellent quality. The only problem I had was with the navy one. I already had a tartan skirt which I bought last year in size 12 and it was a good fit as à I like to tuck in. In view of this I bought both skirts in size 12. The navy skirt was far too big so I returned it for size 10 which is much better, although still a bit loose. The red one, apparently the same size 12 as the navy one, was smaller. In fact it was smaller than the size 10 in navy. Something seems to have gone wrong with the sizing this year. I got there in the end but it is very annoying having to return items.”
Hi Patricia, thank you for sharing your feedback with us. We’re so glad you love the colours and quality of the skirts. We sincerely apologise for the sizing inconsistencies you experienced with the navy and red skirts. We strive for accuracy, and your feedback is invaluable in helping us improve. We appreciate your patience and understanding with the returns process.
Best wishes,
Madeleine.
Hi Dorothy, thank you for your wonderful 5-star review! We're delighted to hear that you found our ordering process easy and that the delivery was quick. Your satisfaction is our priority, and it’s great to know we met your expectations.
Warm regards,
Madeleine.
Hi Diana, thank you for your fantastic 5-star review! We're so pleased to hear that your order arrived without delay and that you find it a pleasure to deal with us.
Warm wishes,
Madeleine.
Hi Yvonne, thank you for your fantastic 5-star review! We're thrilled to hear that you found our clothes well-made and appreciated the easy ordering process. It's also great to know that your items arrived promptly and well-packaged.
Warm wishes,
Madeleine.
“I like the simple lines and the quality of clothes. I tend to keep my clothes for two years of more and these remain looking good for all of that time.”
Hi Christine, thank you for your amazing 5-star review! We're so glad to hear that you appreciate the simple lines and quality of our clothes. It's also wonderful to know that you appreciate their enduring quality.
Warm regards,
Madeleine.
Hi Julie, thank you so much for your wonderful 5-star review! We're delighted to hear that you love your new jumper and find it versatile for both skirts and trousers. It’s fantastic to know that the unique pattern caught your eye.
Warm wishes,
Madeleine.
Hi Colette, thank you for your lovely 4-star review! We're so pleased to hear that you found the quality and lining to your liking.
Warm wishes,
Madeleine.
“Brilliant company. I adore this beret . I unpacked it straight away from its great packing and put it on straight away. Great style I think. Not tight on the head and cosy. I didn’t buy the scarf as it’s a bit pricey and also it’s not long enough in my opinion.”
Hi Deirdre, thank you for your fantastic 5-star review! We're thrilled to hear that you adore your new beret and found it both stylish and comfortable. Your feedback on the scarf is appreciated, and we're always looking to improve our offerings.
Best wishes,
Madeleine.
Hi Joyce, thank you for your lovely 5-star review! We're delighted to hear that you love the floral top and appreciate the quality of cotton. Your satisfaction means the world to us!
Warm wishes,
Madeleine.
Hi Catherine, thank you for your 4-star review! We’re glad to hear you liked the quality, shape, and colour. We hope the replacement meets your expectations.
Warm regards,
Madeleine.
