“The coat is a much darker colour than the photo and teh sizing is not in line with teh chart offered on teh website. We ordered according to the size chart and it was far too big. have returned it for smaller size and caret colour which we hope will be brighter.”
Hello Helen,
Thank you for your review. We’re sorry to hear the coat appeared darker than the photo and that the sizing didn’t align with the chart. We’ll pass your feedback to our product team. If you’d like help with the exchange to a smaller size, we’re happy to assist.
Kind regards,
Madeleine.
“These are really comfortable to wear although I think I shall take in the elastic at the top as they're a bit too loose, but that's not a problem.
Altogether they are very nice trousers.”
Hello Miriam,
Thank you for your review. We’re glad the trousers are comfortable and appreciate your comments about the elastic at the top, I will pass your feedback along to our design team.
Kind regards,
Madeleine.
Hello Jeanie,
Thank you for your review. We’re thrilled that you’re pleased with the jacket, and that you’re happy with the quality and service.
Kind regards,
Madeleine.
Hello Marion,
Thank you for your review. We’re delighted to hear that you’re pleased and satisfied with every order. We appreciate your continued support.
Kind regards,
Madeleine.
Hello Monica,
Thank you for your review. We’re glad to hear your order arrived in good time, was well packaged, and that the returns process is easy.
Kind regards,
Madeleine.
“The top was delivered in good time. It was as illustrated and fitted well and I am pleased with it. However, I found that it smelled strange, rather smoky. I have left it to air for a few days and the smell has reduced, which suggests that it may have been stored badly or perhaps even worn by someone.”
Hello Kay,
Thank you for your review. We’re glad the top arrived in good time, looked as pictured, and fitted well. We’re sorry about the smoky smell you experienced. I have raised this with our team who are looking in to this immediately.
Kind regards,
Madeleine.
Hello Katie,
Thank you for your review. We’re delighted to hear you’re pleased with the products and that they were despatched quickly.
Kind regards,
Madeleine.
“Ordered a pair of navy classic trousers for my mother. They arrived beautifully packed in a box on a hanger. Fitted perfectly and the length was exactly what she wanted and the trousers hung beautifully. Mum is delighted with them.”
Hello Shirley,
Thank you for your review. We’re thrilled to hear the navy classic trousers fit perfectly, arrived beautifully packed, and that your mum is delighted with them.
Kind regards,
Madeleine.
Hi Kathryn,
Thank you for your review. We are sorry to hear that the sizing wasn't quite right. If you need any assistance with returns, do not hesitate to get in touch with our friendly customer service team on 01242 536712.
Best regards, Madeleine.
Hello Bronwen,
Thank you for your review. We’re glad you value our woolen trousers and will make a note to not send you anymore catalogues.
Kind regards,
Madeleine.
Hello Helen,
Thank you for your kind feedback. We’re delighted to hear you’re pleased with the items and that the fit and quality meet your expectations.
Kind regards,
Madeleine.
