“I have ordered several items from Cotswold Collection over the last couple of years. Twice you have changed the amount I owe because of currency. I don’t appreciate that. I’m expecting one amount and then get charged something else. If you want to keep customers in the US you need to be consistent with pricing. If pricing is different you need to print what the item will cost if purchased in the US.”
Hi Joann,
Thank you for your review. We have specific site versions for the countries our customers order from. We can see you recently ordered on the UK version, which is why no additional tariff charges were included.
To ensure clarity regarding tariffs and pricing, we strongly recommend you shop on the US version of the Cotswold Collections website for future orders (you can check/change this in the top corner of the site), where prices will display in dollars.
We truly value our US customers and want to be completely upfront about any additional charges. We hope this clears up the confusion. If you have any further questions, please call our customer service team on 1 844 395 6253.
Warm wishes,
The Cotswold Collections Team.
Hello Frances,
Thank you for your kind feedback. We’re glad to hear your order was organised and delivered quickly, and that you’re happy with our service.
Kind regards,
Madeleine.
Thank you for your feedback, Susan. I’m sorry to hear the sizing isn’t right this time. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Kind regards,
Madeleine.
Hello Gwendoline,
Thank you for your kind feedback. We’re glad to hear you’ve been happy with the quality of our products. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Wendy,
Thank you for your kind feedback. We’re glad to hear the delivery was prompt and that returns were hassle-free. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
“I bought the cord pull on trousers and although the material was good quality I ordered a size 12 and although marked a size 12 what came measured as a 16! They have been sent back.”
Thank you for your feedback, Susan. I’m sorry to hear the size you received didn’t match the label. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Warm regards,
Madeleine.
“Delivery date of order is advised and adhered to. Goods are nicely packed and always received in good condition. Sizing of goods is very good and I am very happy with items I order.”
Hello Bronwyn,
Thank you for your lovely feedback. We’re delighted to hear the delivery was punctual, the items arrived in good condition, and that you’re happy with the sizing. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Ann,
Thank you for your kind note. We’re glad you find us good and reliable. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Norwynne,
Thank you for letting us know. We hope the Christmas presents bring joy, and we’re here if you’d like any help with future orders.
Kind regards,
Madeleine.
“I have always had excellent service from Cotswold Collection since my first purchase back in 2017 or 18.
I have had many clothes delivered to France and occasionally to an address in England and I have always been satisfied with everything My last order has just been deliverd today - a garment which was unavailable at the time. I am looking forward to wearing the complete outfit.
You have paid the postage of the second part of the order yourselves which I think is a very generous gesture. Thank you Till the next time!”
Hello Freda,
Thank you for your lovely review. We’re delighted to hear you’ve consistently had excellent service and that your latest delivery arrived today. It’s wonderful that the full outfit will be ready for you, and we’re glad you appreciated our gesture regarding postage.
Warm regards,
Madeleine.
“The service I received fropm Cotswold Collections was first class. The Christmas jumper I ordered is just ideal for my trip to Scotland. in my opinion it looks dressy enough for an informal dinner, should launder well wthout the horrors of woollen shrinking as in the past. Glood iurchase.”
“I am very pleased with the trousers that I recently received from you, the fit is just right, I have had them before and so knew they were for me, will more than likely be getting a navy pair soon. The delivery was also good. Many thanks.”
Hello Geraldine, thank you for your lovely review! We’re thrilled the trousers fit well and that you’re happy with the delivery.
Kind regards,
Madeleine.
“Like the clothes, but wish you did more 25 inch trousers, so I didn't have to shorten them. Thanks for careful packaging, trouser hanger and recyclable plastic.”
Hello Valerie, thank you for your lovely review, we’re glad you like the clothes and service. We appreciate your feedback about the 25 inch trousers and we’ll take your feedback into account for future styles.
Warm regards,
Madeleine.
“An elegant and lovely sweater. Unfortunately it was too snug - my figure not the sweater's fault!
Very efficient transaction - quickly sent, sadly returned and dealt with swiftly.
Thank you.”
Hello Angela, thank you for your lovely review! We're so glad to hear you found the sweater elegant and that the ordering/returns process was efficient. We appreciate your understanding and feedback regarding the sizing.
Warm regards,
Madeleine.
Hello Sheila, thank you for your wonderful review! We're delighted to hear that you appreciate the quality and style of our collections.
Warm regards,
Madeleine.
Thank you for your feedback, Daniela. I'm sorry to hear that the sizes you received did not meet your expectations. We strive to provide accurate sizing information, and your comments will help us improve. We appreciate your understanding and hope to serve you better in the future.
Warm wishes,
Madeleine.
