“They are a disgrace to British Tourism.We booked in march for a holiday in cornwall in august. Six days before we were due to travel they emailed to say it was cancelled due to double booking .Then got a phone call apologising the woman said it was double booked then blamed the owners . We rang the owners who told us that it wasnt them and sent us a copy of cottages email to them . Cottages then rebooked it within the hour at a much higher price . I asked about compensation and all that was offered was 15% off next booking .As if we'd book with them again .Told her she was lying. They are part of Hoseasons and a bunch of con artists .If i could give the a zero rating i would . They've done this to thousands of people . STAY WELL AWAY FROM THEM”
“Waiting 2 weeks to reply to an email about them cancelling our Family holiday. Offered an alternative that cost 1/3 less than the original and not even offered the difference in money back. I won’t be using this company again and would advise others to avoid them.”
“tried to cancel my booking and they are trying to take another £350 to cancel it! I cannot believe they think this is appropriate behaviour when there is a national crisis.
I expected to lose the £75 paid as a deposit, but not get charged more! I am not sure what planet they are on. Strongly advise not using these scammers!”
“They helped me find the perfect place. The cottage was exactly as described by cottages.com and pictures where exact. Stacy was very helpful and nothing was too much trouble. Hope to be returning soon.”
“Easy to navigate website.
Lots of cottages to choose from in many different areas.
All the cottages I've stayed in have been of a high standard. Wouldn't hesitate to book a cottages.com cottage.”
“The cottage was lovely,very homely. We loved all the little touches ie: toilet roll,soap, tea and coffee this made all the difference.
Would definitely recommend and return x”
“We have booked several times & always found great places to stay using the filters on the site . Prices are very good and the quality of the properties is very high .”
“The standard of the accomodation is high. The cottages are reasonably priced in comparison to other companys and we cannot talk about returns and refunds as we have not needed to use these. Customer service has always been very good on the rare occasions that we have used them.”
“All done on-line. No problems, no hassle. Price was very reasonable considering the property was so lovely. The cottage was very much as it was described. Will definitely book again”
“4 cottages now in Cornwall, Bath, Alnwick and Torquay and all have been brilliant locations and lovely, homely, friendly, warm and amazing places. You might think we have been lucky but 4 times would be longs odds if luck was a factor.
We are now planning our 5th week anyway, just love it 👍”
“Very comfortable and homely house a large gathering of friends stayed there and we loved it especially the games room which got used a lot would defiantly go back there”
