“Couture Candy has cheated me twice. They do not make their 5 day return policy or restocking fee apparent. My first dress I ordered in June was back ordered until October but came in July while I was not in town to receive. They didn’t want to give me a refund. After 2 conversations with management, they agreed to refund me minus the restocking fee for a store credit. Because I had to use the credit and wanted to trust this company, I next ordered a 1400$ dress that I figured would be excellent quality, however, when it arrived I immediately put it on only to find that it was worse than the first $400 dress I bought. Trust me I know that money doesn’t always correlate to better quality. The current dress has a purposed slit up side of one leg, but after 3 steps the hip part of the dress is sitting on my waist and my pelvic area is completely exposed. I immediately called in and for 2 days no one answered. I finally emailed and got the response that they would issue a store credit for half the amount because of a 50% restocking fee because the dress was custom made. If the dress were custom made it would fit me. How can a dress be custom if they didn’t do any measurement on me? Please be aware and learn from my mistakes.”
“DO NOT SHOP HERE!!! Horrendous retailer! Any customer who attempts to make a return must be ready that Candy Couture will first tell you that you need to accept a store credit that is good for only 6 months! Then once you agree to that, they reduce your credit by exorbitant return fee charges. Return policy is hidden on their website. I've bought a dress - When i received it, I took It out of the box and it was horrendous! It did not fit, terrible fabric and quality not as pictured. I IMMEDIATELY contacted the company with my issue and asked for a refund. I've paid $298, have returned the dress the next day and got back only $184.14. I also paid for return $21.24 which makes me receiving back only 50% of the original price i have paid. I realized immediately this company was unethical, especially after reading many terrible reviews regarding return issuesThis is unfair and fraudulent! I hope this poor business decision was worth losing a new client over such a nominal amount of money…your staff is horrible trained, rude and unprofessional! ”
“I was charge 850 dollars for a Jovani dress, when the dress arrived the price listed on the attached price tag was 403.75 (from Jovani). I returned the dress the same day and the company refuses to refund the full price. Be aware you may be paying twice as much.”
“BUYER BEWARE!
No refunds and a deceptive return policy. If you don't like your purchase or it doesn't fit you are screwed. Very rude customer service. Who writes to customers in all caps? They don't ever answer their phone either.”
