CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.50

3.5 Rating 294 Reviews

63 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress has nothing compare to how it’s looks in your website, bust area it’s see through, my friend has the exact same dress from mac Duggal and fabric is completely different , I’m returning for sure”

Helpful Report

Posted 1 week ago

“I ordered several dresses to try, not realizing how impossible they are with their return process. They did not give a refund for 3 dresses I tried on and I immediately returned. They only provided a temporary in-store credit for a future purchase. I already purchased 2 dresses from them. I will not order from them again.”

Helpful Report

Posted 2 weeks ago

“Buyer beware!!! Anything on sale at this company in NON-RETURNABLE. Please do not make the mistake I made and now I am stuck with a new dress that I will never use.”

Helpful Report

Posted 2 weeks ago

“I’ve previously had fantastic experiences with Couture Candy, which makes this situation all the more disappointing. I paid extra—$32–$35—for expedited three-day shipping because I needed the dress by a specific date. My order was placed on 6/14. It’s now 6/21, and not only has it not arrived, but UPS also confirmed they haven’t even received the item. When I called for an update, I was told it was processed and ready to ship—yet there has been zero movement. If expedited shipping isn’t actually an option, it should not be offered at checkout. This dress was meant for a wedding. I had to scramble for an alternative, and now I’m left with a $500 item I can’t use. This isn’t just inconvenient—it’s a letdown from a company I used to trust.”

Helpful Report

Posted 2 weeks ago

“Unfortunately I had a very negative experience with Couture Candy. I received a dress that was defective. The material was improperly cut so the stretch of the fabric was lengthwise and not width wise. I was unaware of this until I took it to my seamstress. This isn’t something that a customer would be able to tell.The dress is extremely uncomfortable and impossible to sit in or wear. I called several times to speak to a manager and I was only allowed to speak with the call center who seemed to be reading from a script and repeating the return policy instead of addressing my concern of getting a refund or replacement dress. After several attempts to speak to a manager and emails I got a email offering $36 off my almost $400 dress if I left a 4 or 5 star review. I don’t feel like the issue of the defective dress was ever addressed.”

Helpful Report

Posted 3 weeks ago

“This has been by far the worst online shopping experience I’ve ever had. My daughter’s wedding is on June 14th, and I placed my first order on April 19th, allowing ample time for any necessary adjustments. I ordered two dresses in the same size. They arrived quickly, but only one fit properly (though I didn’t like how it looked on me), and the other was too small to even try on. I emailed customer service on April 27th requesting return instructions, but received no response. I followed up with a phone call and finally received the return instructions on May 2nd. To meet your 5-day return policy, I paid $166 for next-day delivery to ensure the dresses arrived on time. I didn’t hear back until May 12th, when I was informed that the return was received and a store credit would be issued. On May 19th, I was notified the credit was available. I then placed a new order using that credit on May 23rd for a dress listed as in stock in a size 12. On May 27th, I received a call saying size 12 was not available and was offered a size 14 instead. Despite my frustration, I agreed, thinking I could have it altered. Today, May 28th, I was informed via email that size 14 is also unavailable, and my payment has been refunded—but it will take 5–7 business days to process. I’ve now spent $1,132 on the original order and an additional $166 on return shipping, and I still have no dress. Not only have I lost precious time, but because the refund was initially issued as store credit, I feel trapped into shopping with your company again, despite this being a completely unacceptable experience. I will never shop with this company again and will not recommend it to anyone. This process has been stressful and disappointing at a time that should be joyful.”

Helpful Report

Posted 1 month ago

“I ordered a dress from here and payed extra for it to come in sooner. I then got an email saying the shipping would be pushed back by 2 weeks. That’s fine I understand sometimes things get delayed. 2 Weeks behind would not work for me though. I called to see if I can get a refund so I can find another site to order a dress in time for my event but they have yet to give me a refund. Do not order from this place if u expect to get your money back when something goes wrong.”

Helpful Report

Posted 1 month ago

“If you buy from this company, make sure the dress fits you perfectly because they have a non-negotiable return policy that is beneficial for them and not for you at all. I bought a dress based on their measurements, and the dress did not fit me well when I called to get an EXCHANGE. On the second day of receiving the dress, I was not able to do it at all. I paid 400 bucks for this dress and now I have it in my closet, useless...”

Helpful Report

Posted 1 month ago

“Horrible quality. All of the sparkles fell off and created a huge mess all over my floor as soon as i opened the bag”

Helpful Report

Posted 2 months ago

“Edit-they said they’d give me a whopping 10% rebate if I changed this review to a 4-5!!! Just want to return, they all do this days of stalls and delays, offers counter offers. Scammers”

Helpful Report

Posted 2 months ago

“Dealing with customer service was a nightmare. If you buy a product from Couture Candy, make sure you're not planning on returning it because the return policy is the most restrictive we've ever run across. Heaven help you if you need to call and talk to them about it. In our case, we ended up being forced to eat the cost of the product. It was a rather expensive, $450 lesson.”

Helpful Report

Posted 2 months ago

“Dealing with this vendor was unbelievably frustrating. Returns were next to impossible and dealing with the so-called support staff was time consuming and difficult. If you have any reservations about doing business with a shady vendor, shop elsewhere.”

Helpful Report

Posted 2 months ago

“So Disappointing! I’m extremely disappointed with this experience. Before placing my order, I carefully reviewed the return policy, which clearly stated that returns are not accepted but exchanges are allowed. I ordered a dress for my engagement party and chose size 4, planning to exchange it for size 2 if it didn’t fit. When the dress arrived, it was too big, so I contacted customer service to request an exchange — only to be told it was a final sale item. At no point during the order process was I informed this was a final sale. The representative told me it became a final sale because I used a $13 discount at checkout — this was never mentioned before purchase. This kind of practice feels misleading. If an item is final sale, it should be clearly labeled on the product page and in the receipt. I feel completely let down and will never order from this site again. Be careful — their policy is not as honest as it seems.”

Helpful Report

Posted 2 months ago

“Horrible horrible experience! I ordered a gown for an upcoming gala and paid for expedited shipping. They shipped it to the wrong address and in the wrong state. I’ve been calling and emailing for four days and they still won’t give me an update on whether or not I’m getting the gown or a refund! I’ll NEVER shop this website again”

Helpful Report

Posted 3 months ago

“This firm is not reputable. Check out their better business bureau rating. Our experience with this company was our worst online shopping experience ever. If you want to avoid getting ripped off, shop elsewhere.”

Helpful Report

Posted 3 months ago

“If I could leave a review with zero stars, I would. I ordered a dress from them hoping it would be perfect for me to wear at my daughter's wedding this year. When I called the support number, the Couture Candy representative was very threatening. Instead of allowing me to return the dress, they offered me a one-time courtesy "rebate" of 15% of my purchase price. When I asked to speak to a manager, they tried to intimidate me by withdrawing the offer. I've never been so disgusted with an online retailer in my life. Avoid Couture Candy at all costs.”

Helpful Report

Posted 3 months ago

“Don't buy here, if you have a problem with the dress and want to return it you will never get your money back, they will only give you a store credit, buy from reputable stores.”

Helpful Report

Posted 3 months ago

“No one expect to spend 600.00 on a dress that has a return window of 5 days. Some people who are at the Mother of the Bride stage of life are retired and therefore travel with their free time. If the Couture Candy dress arrives when you’re out of town you are stuck with it (unless you want to pay a hefty restocking fee in addition to return shipping.). Do yourself a favor and buy dresses at saks, Bloomingdale’s or Macys for the same price point with much, MUCH better customer service and return policies. Would absolutely NOT recommend Couture Candy. In addition, the dress I purchased is the same size and style and designer as another dress I purchased but it didn’t fit. It felt as if it had been altered.”

Helpful Report

Posted 3 months ago

“Worst customer service ever. I spoke at length with the associate by phone regarding a problem with my order. The representative was rude and unprofessional. I would not shop here again.”

Helpful Report

Posted 3 months ago

“Unless you are 100 percent sure that what you are buying will fit, DONOT buy from this company. I purchased a $565. dress for my daughters wedding, I called and spoke with customer service, I was advised to buy the size that I brought and I was told that I could return it if it did not fit. This company will do whatever they can to not accept returns. They go as far as to say you must have it back within 5 days and you cannot use the post office you may only use fed ex or UPS. Well guess what the price was going to be upwards of $100.00 to return it! They also say you must have pictures of the dress and the box you are sending it in attached to the package. This company is unethical, DON'T use them!”

Helpful Report

Posted 3 months ago

CoutureCandy.com is rated 3.5 based on 294 reviews