CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.69

3.7 Rating 594 Reviews

68 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customers! Please be aware before purchasing! -Poor customer service accommodation -Worst return/Exchange policy Very disappointing experience with Couture Candy. As a first-time customer, I returned my dress Order# 132719 on time and in its original condition, only to discover that my $300+ store credit had expired after six months. Despite multiple requests, customer service refused to make a one-time exception. NewYorkDress offer store credit that never expires, which is a much more customer-friendly policy. I would much rather shop with a company that values its customers and provides better service. Unfortunately, Couture Candy has lost my trust and my future business.”

Helpful Report

Posted 1 week ago

“Poor customer service.”

Helpful Report

Posted 1 week ago

“A true disappointment! Do not order from this site... A million different numbers, locations (Toronto, BC, Los Angeles), corporations associated with this company, and all you get is one and the same person on the phone who is not helpful except to tell you to wait for yet another unhelpful AI generated email which does not address the concern. Dress ordered on Friday. Received within 24 hours. Measurements do not align with sizing. Dress was small. Asked (within hours of delivery) for next available size up clearly available on their website - they simply refused. I even offered to deliver myself to wholesaler located in Toronto and they simply refused through AI generated emails. Do NOT waste your money ordering from them.”

Helpful Report

Posted 2 weeks ago

“Absolutely terrible do not order from this company I have lost $1000 due to error on their end The dress was advertised in a completely different color We learned this upon arrival of the dress we had ordered I submitted proof of when it was shipped back and then they keep responding with an email saying they can’t read it and resubmit Now they say I’m out of the timeline Be advised Shipping Returns are paid at your expense I’ve purchased things 10 times the value of this and never had an issue with returning, etc. Trust me when I say use a local store or well-known dress company This one is awful”

Helpful Report

Posted 2 weeks ago

“Customer service was not truthful to me. Also pay close attention to shipping. Three day shipping does not mean 3 business days. I paid 38.00 for 3 day shipping however they allow themselves 72 hours before the 3 day shipping. They are a middle man. They order the dresses from the designers and that’s why it takes them 72 hours to ship. It is cheaper to go strait to another shop rather than Couture Candy. I spoke with princess when UPS notified me of the delivery date and she told me to call when it was delivered and she would let me know how to send the dresses back. Unfortunately this was a lie. I have 3 girls and we have ordered before from them. Never again. Please beware of this horrible customer service.”

Helpful Report

Posted 3 weeks ago

“Complete scam! Retuned dress I ordered in perfect condition with all tags, RMA number, tracking number, as requested. They wanted to charge me 50% reactivation fee and just store credit for the balance of the $500+ that I paid!!! So they can resell the dress and made $250 on the deal! Ha! I’m protesting the entire charge with the bank !!! They’re not going to get away with it with me!!!”

Helpful Report

Posted 2 months ago

“I strongly caution anyone considering purchasing from Couture Candy. I ordered a dress that didn't fit, and trying to return it has been a nightmare due to their rigid return policy. They don't make the return terms clear at the point of purchase, and they don't offer refunds—only store credit, which essentially forces you to continue spending money with a company you are already dissatisfied with. Because I was out of town when the package was delivered, I was already had a 20% penalty fee before I even opened the box. Save yourself the stress and shop with a company that offers a reasonable, transparent return process.”

Helpful Report

Posted 2 months ago

“This store is a complete rip off. I ordered a dress and it arrived so wrinkled and creased it was almost impossible to get the wrinkles out. I return it because one it arrived too late and arrived unpresentable. I pay $60 to send it back, paid $416 and now I am forced to get store credit and that amount is for only $301. AND I have to use that credit within 6 months. I DO NOT RECOMMEND THIS COMPANY AT ALL! Trying to upload pictures and it won't upload my pictures. If you see the pictures you would think twice about ordering from this company. If I just wanted to return it because I didn't like it, thats one thing but I'm returning it because of the poor condition it came in.”

Helpful Report

Posted 2 months ago

“The dress we received did NOT reflect the picture shown. Yes, it was made from the same fabric, but the print alignment did not match at all. And the dress already had strings unraveling. Highly, highly disappointed. They only offered a 15% discount or a return for store credit. I wanted what I ordered and what the online image showed. That was not what I received. I would never purchase here again. The picture on the left shows their website image; on the right is what it looks like in person.”

Helpful Report

Posted 2 months ago

“Dress arrived with excessive wrinkles, the top of the dress is detached from the beads and the dress looks like it had been worn/used. I am forced to return it (at my own expense) for a credit. Trying to attach pictures below but won't upload. The pictures need no explanation.”

Helpful Report

Posted 2 months ago

“Be sure to read all fine print when ordering anything from here. Hi Molly, Thank you for speaking with us today. We've carefully reviewed and validated your concern under Order 138191 regarding your claim for receiving an incorrect color for your Mac Duggal 8286 - Strapless Tiered Mesh Midi Dress. After a thorough validation of your order and comparing it with our records and product specifications, we've confirmed that the item delivered matches the color selected at checkout. As a result, we are unable to accept the wrong color claim, as the product you received is correct based on the order you placed on our website. Your order was for Sherbet* color, which is what we delivered: image-b9df2378-7d2e-4327-a7ce-76e07b774adf.png There was a disclaimer on the product page of the dress that the model was wearing Buttercup color to ensure that all customers would be able to choose the correct color of their preference and prevent any issues. image-d1b34fd6-f8f8-439b-99f4-cb687e40378a.png Additionally, we would like to clarify that the item was delivered on July 3, 2026, and the return instructions were provided on July 13, 2026. Based on our records, the item was shipped back on July 23, 2026. As stated in our return policy and previous follow-up emails, returns must be shipped back within 14 days of delivery. Since your order was delivered on July 3, 2026, the 14-day return period ended on July 17, 2026. The item was shipped back on July 23, 2026, which is beyond the allowed return timeframe. Additionally, the item was shipped to an incorrect address instead of the designated return address provided in the return instructions sent on July 13, 2026. We will need to have the item sent back to the correct return address before we can proceed with the return process. In situations like this, we prioritize our customers' needs above all else, as we are a professional business that values our customers' satisfaction with our products and services. For all returned items, as per our store policy, we only provide store credit to our customers. Only in specific circumstances do we issue monetary refunds, which are subject to restocking fees based on the losses our business incurs due to the nature and resale value of the returned items. After reviewing your order, we can provide you with a Monetary refund to the card used for this Order less a 20% late fee, less a 25% restocking fee and the Original freight-handling cost. We believe this is a fair and reasonable resolution guided that you have agreed to our policy before you placed the order on our website, with the agreement of the return policy, which states that you can return the item purchased following the standard general return policy and will be receiving a store credit on your return so we are bending our rules to provide and meet you with your monetary demands. Kindly reply with "Yes, I Accept" to accept our offer. You still have the opportunity to have a Store credit less original freight-handling cost, but we wanted to provide some flexibility to demonstrate our interest in accommodating your concern as well as avoiding additional conflict. Our goal is to resolve your concern with the stated store policy amicably. You may review our return store policy here: https://www.couturecandy.com/pages/returns-and-exchange Please find below the return policy as clearly shown on our site, the product page with a link to our return policy, and the terms and conditions agreed to by all shoppers before purchase.”

Helpful Report

Posted 2 months ago

“Bad service STAY AWAY manger QUEEN is HORRIBLE. PKEASE SATY AWAY”

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Posted 3 months ago

“Bad service STAY AWAY manger QUEEN is HORRIBLE”

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Posted 3 months ago

“BAD SERVICE WILLNOT RETURN MANGER QUEEN AND WILL LIE”

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Posted 3 months ago

“MANAGER QUEEN STAY away will not return and fake reviews THEY WILL LIE IF YOU UPDATE THE REVIEWS AND ALL SCAM”

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Posted 3 months ago

“PLEASED AVOID THE WORST RETURN SERVICE. WILL NOT RETURN DAMAGED PRODUCT”

Helpful Report

Posted 3 months ago

“QUEEN IS WORST MANAGER. SHE WILL TAKE SO MUCH TIME AND WILL LIE ABOUT RETURNING IF YOU UPDATE REVIEWS”

Helpful Report

Posted 3 months ago

“QUEEN IS WORST MANAGER. SHE WILL LIE AND WILL NOT RETURN”

Helpful Report

Posted 3 months ago

“QUEEN IS WORST MANAGER. SHE WILL LIE ABOUT RETURNING IF YOU UPDATE YOUR REVIEW. PLEASE STAY AWAY”

Helpful Report

Posted 3 months ago

“Do not purchase from this company! I ordered a dress with three day expedited shipping that I paid an additional $33.00. They then told me it was a three day processing period and then an additional three days for shipping. I wouldn’t have received the dress on time for an event. When I told them I needed to cancel, they took a 15% cancellation fee. Please do not order from this company!!!!!”

Helpful Report

Posted 3 months ago

CoutureCandy.com is rated 3.7 based on 594 reviews