CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.51

3.5 Rating 376 Reviews

63 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will literally take your money when you return a special order dress...two days later the dress is not a special order anymore..,plus they take your delivery charges too!”

Helpful Report

Posted 13 hours ago

“Do not buy a dress from them. I purchased dress and returned within their 5 day return window. They sent the dress back to me because I was missing the RMA#, I FEDEX it back awain with the RMA # and they wanted to charge me 45%, going back and forth with their heartless customer service staff 10 emails and got nowhere. Thankfully my credit card company helped me. Stay away they are awful.”

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Posted 4 days ago

“They will literally take your money when you return a special order dress...two days later the dress is not a special order anymore...plus they take your delivery charges too...”

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Posted 6 days ago

“DO NOT BUY Their “return” policy basically means store credit only—no real refunds. Its misleading and not transparent at all. If you’re expecting a simple online-shopping experience, shop elsewhere. It is not worth buying from there, literally any other place is better.”

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Posted 2 weeks ago

“If there’s negative stars, that’s what I would rate this company. Stay away from this company. Their return or exchange policy is ridiculously unbelievable! It’s a scam! Go somewhere else. This picture shows how I received an almost $400 gown from them. Save yourself a headache, DO NOT PURCHASE FROM THIS COMPANY!”

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Posted 2 weeks ago

“Don’t order if you might need to return a dress if it isn’t quite right for you ! The return policy is very misleading!”

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Posted 3 weeks ago

“The quality was perfect! However I was tricked into believing I would be able to return 1 of 2 dresses ordered to ensure the proper size and fitting and then you will be buckle and dined out of what little refund the will offer you. I read the return policy about store credit and because I can’t prove all conversations like a court of law they do not care. They tried to get me to keep both dresses with a 10% credit towards altering a size too big dress! That would be $30 they know that is a joke as alterations are almost the cost of the dress! They will resell the unused and unopened dress for full price and keep treating customers poorly! I doubt I’ll even use my store credit at this point. So disappointed.”

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Posted 3 weeks ago

“The dress doesn’t worth the price .”

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Posted 1 month ago

“They sent me the wrong dress and are refusing to honor the product that was shown on the website”

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Posted 1 month ago

“I ordered a dress from couture candy/Terani online and had a very disappointing experience. The item that arrived looked nothing like the photos and the sizing was completely off. The material felt cheap for the price I paid. To make things worse, customer service was unresponsive when I reached out about a return, and I ended up losing both time and money. I would not recommend ordering from here. Please, please do not order from this website.”

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Posted 1 month ago

“dress did not fit, i was beyond the 14 day return.. i did not want a refund, a credit would have been fine. they would not take back at all.... VERY DISAPPOINTED.”

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Posted 1 month ago

“I would not even give one star! I have never ordered from this company before. I ordered two different sizes of the same dress for my son's wedding. Obviously, I would not be keeping 2 dresses. The dress did NOT say final sale. The immediate return policy that indicates that dresses may be returned within 5 days of receipt. I sent an email and requested a return address and was told I can NOT return either dress. According to them, it was a final sale, even though it did not indicate that. This company is a scam. Now, I am stuck with 2 dresses still in the plastic that I can not wear. I would not recommend this company to anyone!”

Helpful Report

Posted 1 month ago

“It is completely unreasonable and unfair to penalize a customer with only 50% store credit when the product sold was defective and damaged upon arrival. This policy may apply to cases of refused shipments or change-of-mind returns, but it should not apply when the seller delivers faulty merchandise. In this situation, the seller bears full responsibility to either replace the item or issue a full refund back to the original payment method. Attempting to reduce the customer’s remedy to half the value, and forcing store credit instead of a refund, places all of the burden on the buyer for a mistake that was solely on the seller’s end. Such a policy is not only inequitable but may also conflict with basic consumer protection standards. I expect a full refund for defective merchandise, as promised in your correspondence, and not a partial store credit.”

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Posted 2 months ago

“Make sure you check their return policy. I ordered 4 dresses and checked with online portal that I could return for refund if not satisfied. I was told I would get full refund - it is STORE CREDIT! That was not shared until I tried to do the return! Not sure what I’m going to do with $1500 in formal wear credits!”

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Posted 2 months ago

“Products are very bad. Not accepting returns also. Avoid buying from Candy Couture. Gown Material was nice came smelly moist also. Would not recommend to anyone. Customer care is also very bad”

Helpful Report

Posted 2 months ago

“I placed an order on 8/7/25 and I didn’t hear anything so I emailed on 8/12/25 to check on it. Customer service just emailed me back today to inform me that my order was out of stock. I placed the order 5 days ago and it was still in stock. I knew this because I was about to buy the dress on Promgirl website. I wish I did. Trying to save 20$ on CoutureCandy but missed the dress I really like. First time buying on CoutureCandy is also the last time. It’s extremely disappointed and never again!”

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Posted 2 months ago

“Worst company I have ever dealt with. Charged an enormous re-stocking fee and also charged me an enormous amount for shipping when I returned items. Will not deal with this company ever again.”

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Posted 2 months ago

“What a SCAM -- the return policy says they will "happily" accept a return within 5 days -- I asked for a return the moment I got the dress and was told it was on sale and was not eligible for a return!!!!!!!!! NO WHERE did it say final sale! DO NOT PURCHASE FROM THIS COMPANY!”

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Posted 2 months ago

“If you buy anything here, just understand that you can not return it and it is most likely defective. I purchased a dress here for my daughter, i (a professional seamstress) took her measurements and placed an order for a dress that if anything....would have been too big for her. The measurements of the dress and the measurements listed on the site are completely different. they were off nearly 3 inches in all areas. I submitted a request to return it immediately upon receiving it. and was told that the item did not fall in their return policy because it was on sale. no where when purchasing it did it say this item fell under "final sale" and the return information said there were easy returns within 5 days of receipt. That was all. Complete rip off .”

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Posted 2 months ago

“Zero return policy. I the days of online shopping, you really need to read the fine print. The policy states they are glad to accept returns and want to make customers happy. Reality is everything is "on sale" and nothing is returnable, or exchangeable. I will never do business with such a company that is all about money and not about keeping customers.”

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Posted 2 months ago

CoutureCandy.com is rated 3.5 based on 376 reviews