CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.50

3.5 Rating 333 Reviews

62 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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“It is completely unreasonable and unfair to penalize a customer with only 50% store credit when the product sold was defective and damaged upon arrival. This policy may apply to cases of refused shipments or change-of-mind returns, but it should not apply when the seller delivers faulty merchandise. In this situation, the seller bears full responsibility to either replace the item or issue a full refund back to the original payment method. Attempting to reduce the customer’s remedy to half the value, and forcing store credit instead of a refund, places all of the burden on the buyer for a mistake that was solely on the seller’s end. Such a policy is not only inequitable but may also conflict with basic consumer protection standards. I expect a full refund for defective merchandise, as promised in your correspondence, and not a partial store credit.”

Helpful Report

Posted 1 week ago

“Make sure you check their return policy. I ordered 4 dresses and checked with online portal that I could return for refund if not satisfied. I was told I would get full refund - it is STORE CREDIT! That was not shared until I tried to do the return! Not sure what I’m going to do with $1500 in formal wear credits!”

Helpful Report

Posted 1 week ago

“Products are very bad. Not accepting returns also. Avoid buying from Candy Couture. Gown Material was nice came smelly moist also. Would not recommend to anyone. Customer care is also very bad”

Helpful Report

Posted 2 weeks ago

“I placed an order on 8/7/25 and I didn’t hear anything so I emailed on 8/12/25 to check on it. Customer service just emailed me back today to inform me that my order was out of stock. I placed the order 5 days ago and it was still in stock. I knew this because I was about to buy the dress on Promgirl website. I wish I did. Trying to save 20$ on CoutureCandy but missed the dress I really like. First time buying on CoutureCandy is also the last time. It’s extremely disappointed and never again!”

Helpful Report

Posted 2 weeks ago

“Worst company I have ever dealt with. Charged an enormous re-stocking fee and also charged me an enormous amount for shipping when I returned items. Will not deal with this company ever again.”

Helpful Report

Posted 2 weeks ago

“What a SCAM -- the return policy says they will "happily" accept a return within 5 days -- I asked for a return the moment I got the dress and was told it was on sale and was not eligible for a return!!!!!!!!! NO WHERE did it say final sale! DO NOT PURCHASE FROM THIS COMPANY!”

Helpful Report

Posted 2 weeks ago

“If you buy anything here, just understand that you can not return it and it is most likely defective. I purchased a dress here for my daughter, i (a professional seamstress) took her measurements and placed an order for a dress that if anything....would have been too big for her. The measurements of the dress and the measurements listed on the site are completely different. they were off nearly 3 inches in all areas. I submitted a request to return it immediately upon receiving it. and was told that the item did not fall in their return policy because it was on sale. no where when purchasing it did it say this item fell under "final sale" and the return information said there were easy returns within 5 days of receipt. That was all. Complete rip off .”

Helpful Report

Posted 3 weeks ago

“Zero return policy. I the days of online shopping, you really need to read the fine print. The policy states they are glad to accept returns and want to make customers happy. Reality is everything is "on sale" and nothing is returnable, or exchangeable. I will never do business with such a company that is all about money and not about keeping customers.”

Helpful Report

Posted 3 weeks ago

“If I could give this company a BIG FAT ZERO I would most definitely do so.... their return policy is VIRTUALLY IMPOSSIBLE to navigate and -- even tho they're not open on the weekends they count those days as well... My dress was > $700 and was still in its original packaging with tags still on but bcuz I was tecnically 18hrs. overdue in shipping it back that refused to credit me the money back!!!! I believe that felt they were being magnanimous by offering a 10% rebate ----- a measly $75 on a $750 dress!!!! Absurd. I have contacted the BBB to report their ridiculous return policy and will continue to write reviews any/everywhere I can”

Helpful Report

Posted 4 weeks ago

“If I could give this company a 0+++ I would do so — having spent > $700 on a dress for my daughter’s wedding I attempted to return said dress. Not only is their return policy VIRTUALLY IMPOSSIBLE to follow, they look for ANYTHING to not return your $$$. I was LESS THAN 24hrs. “tardy” in them receiving the dress, offered to incur a 20% penalty, and they STILL DENIED MY RETURN…. I am an RN Travel Nurse who was out of town when the dress arrived and communicated with them EVERY SINGLE STEP OF THE WAY. After sending the dress back to me today they offered me $70 to “make things right” — seriously???? So much for honoring our health care providers, right???? RUN, RUN, RUN away from purchasing with this company”

Helpful Report

Posted 1 month ago

“This company lies about return policies. I purchased a dress and nowhere on the website did it say final sale! Purchasing an expensive dress that is not returnable makes absolutely no sense. The dress a Mac Duggal cocktail dress. I purchased a size 18. The top was huge, and the seamstress said this dress is not made right and does not fit properly. When tried to exchange or get a refund they lied and said it was a final sale.”

Helpful Report

Posted 1 month ago

“I previously gave this company 1 star. At this point if I could give them no stars I would. It’s been over a month. No dress, no refund. I called several times. I keep getting the run around. Buyer beware!!!”

Helpful Report

Posted 1 month ago

“⚠️ Zero stars — absolutely unacceptable experience ‼️ I ordered a dress that was advertised as new, but what I received was defective and completely unwearable. The company was initially apologetic while waiting for the return, which I shipped back promptly. However, after receiving it, they waited nearly four months before changing their position, offering only 50% store credit instead of a proper full refund back to my original form of payment. This is misleading and unethical. Selling damaged or defective items as “new” is deceptive, and this kind of behavior erodes consumer trust. There are federal laws in place to protect customers from practices like this, yet the company seems more interested in taking advantage of buyers than doing the right thing. I’ve submitted a formal complaint to the Better Business Bureau and will continue to share my experience publicly to help others avoid falling into the same situation. I strongly advise anyone considering purchasing from this company to proceed with extreme caution. ⚠️”

Helpful Report

Posted 1 month ago

“Horrible experience!!!!! RETURNS HAVE TO BE PAID BY CUSTOMERS AMD ONLY CREDIT GIVEN. This dress was purchased for my daughter’s bridal shower. The make and quality of the fabric was horrible for the price. When I tried to return, I had to be a $40 return fee. ALL RETURNS ARE are done as a credit and not returned in its original form of payment. I was not very happy with the purchase and I will not be purchasing from this site in the future.”

Helpful Report

Posted 1 month ago

“Dress has nothing compare to how it’s looks in your website, bust area it’s see through, my friend has the exact same dress from mac Duggal and fabric is completely different , I’m returning for sure”

Helpful Report

Posted 2 months ago

“I ordered several dresses to try, not realizing how impossible they are with their return process. They did not give a refund for 3 dresses I tried on and I immediately returned. They only provided a temporary in-store credit for a future purchase. I already purchased 2 dresses from them. I will not order from them again.”

Helpful Report

Posted 2 months ago

“Buyer beware!!! Anything on sale at this company in NON-RETURNABLE. Please do not make the mistake I made and now I am stuck with a new dress that I will never use.”

Helpful Report

Posted 2 months ago

“I’ve previously had fantastic experiences with Couture Candy, which makes this situation all the more disappointing. I paid extra—$32–$35—for expedited three-day shipping because I needed the dress by a specific date. My order was placed on 6/14. It’s now 6/21, and not only has it not arrived, but UPS also confirmed they haven’t even received the item. When I called for an update, I was told it was processed and ready to ship—yet there has been zero movement. If expedited shipping isn’t actually an option, it should not be offered at checkout. This dress was meant for a wedding. I had to scramble for an alternative, and now I’m left with a $500 item I can’t use. This isn’t just inconvenient—it’s a letdown from a company I used to trust.”

Helpful Report

Posted 2 months ago

“Unfortunately I had a very negative experience with Couture Candy. I received a dress that was defective. The material was improperly cut so the stretch of the fabric was lengthwise and not width wise. I was unaware of this until I took it to my seamstress. This isn’t something that a customer would be able to tell.The dress is extremely uncomfortable and impossible to sit in or wear. I called several times to speak to a manager and I was only allowed to speak with the call center who seemed to be reading from a script and repeating the return policy instead of addressing my concern of getting a refund or replacement dress. After several attempts to speak to a manager and emails I got a email offering $36 off my almost $400 dress if I left a 4 or 5 star review. I don’t feel like the issue of the defective dress was ever addressed.”

Helpful Report

Posted 2 months ago

“This has been by far the worst online shopping experience I’ve ever had. My daughter’s wedding is on June 14th, and I placed my first order on April 19th, allowing ample time for any necessary adjustments. I ordered two dresses in the same size. They arrived quickly, but only one fit properly (though I didn’t like how it looked on me), and the other was too small to even try on. I emailed customer service on April 27th requesting return instructions, but received no response. I followed up with a phone call and finally received the return instructions on May 2nd. To meet your 5-day return policy, I paid $166 for next-day delivery to ensure the dresses arrived on time. I didn’t hear back until May 12th, when I was informed that the return was received and a store credit would be issued. On May 19th, I was notified the credit was available. I then placed a new order using that credit on May 23rd for a dress listed as in stock in a size 12. On May 27th, I received a call saying size 12 was not available and was offered a size 14 instead. Despite my frustration, I agreed, thinking I could have it altered. Today, May 28th, I was informed via email that size 14 is also unavailable, and my payment has been refunded—but it will take 5–7 business days to process. I’ve now spent $1,132 on the original order and an additional $166 on return shipping, and I still have no dress. Not only have I lost precious time, but because the refund was initially issued as store credit, I feel trapped into shopping with your company again, despite this being a completely unacceptable experience. I will never shop with this company again and will not recommend it to anyone. This process has been stressful and disappointing at a time that should be joyful.”

Helpful Report

Posted 3 months ago

CoutureCandy.com is rated 3.5 based on 333 reviews