CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.65

3.7 Rating 560 Reviews

67 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete scam! Retuned dress I ordered in perfect condition with all tags, RMA number, tracking number, as requested. They wanted to charge me 50% reactivation fee and just store credit for the balance of the $500+ that I paid!!! So they can resell the dress and made $250 on the deal! Ha! I’m protesting the entire charge with the bank !!! They’re not going to get away with it with me!!!”

Helpful Report

Posted 2 weeks ago

“I strongly caution anyone considering purchasing from Couture Candy. I ordered a dress that didn't fit, and trying to return it has been a nightmare due to their rigid return policy. They don't make the return terms clear at the point of purchase, and they don't offer refunds—only store credit, which essentially forces you to continue spending money with a company you are already dissatisfied with. Because I was out of town when the package was delivered, I was already had a 20% penalty fee before I even opened the box. Save yourself the stress and shop with a company that offers a reasonable, transparent return process.”

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Posted 2 weeks ago

“This store is a complete rip off. I ordered a dress and it arrived so wrinkled and creased it was almost impossible to get the wrinkles out. I return it because one it arrived too late and arrived unpresentable. I pay $60 to send it back, paid $416 and now I am forced to get store credit and that amount is for only $301. AND I have to use that credit within 6 months. I DO NOT RECOMMEND THIS COMPANY AT ALL! Trying to upload pictures and it won't upload my pictures. If you see the pictures you would think twice about ordering from this company. If I just wanted to return it because I didn't like it, thats one thing but I'm returning it because of the poor condition it came in.”

Helpful Report

Posted 2 weeks ago

“The dress we received did NOT reflect the picture shown. Yes, it was made from the same fabric, but the print alignment did not match at all. And the dress already had strings unraveling. Highly, highly disappointed. They only offered a 15% discount or a return for store credit. I wanted what I ordered and what the online image showed. That was not what I received. I would never purchase here again. The picture on the left shows their website image; on the right is what it looks like in person.”

Helpful Report

Posted 3 weeks ago

“Dress arrived with excessive wrinkles, the top of the dress is detached from the beads and the dress looks like it had been worn/used. I am forced to return it (at my own expense) for a credit. Trying to attach pictures below but won't upload. The pictures need no explanation.”

Helpful Report

Posted 3 weeks ago

“Be sure to read all fine print when ordering anything from here. Hi Molly, Thank you for speaking with us today. We've carefully reviewed and validated your concern under Order 138191 regarding your claim for receiving an incorrect color for your Mac Duggal 8286 - Strapless Tiered Mesh Midi Dress. After a thorough validation of your order and comparing it with our records and product specifications, we've confirmed that the item delivered matches the color selected at checkout. As a result, we are unable to accept the wrong color claim, as the product you received is correct based on the order you placed on our website. Your order was for Sherbet* color, which is what we delivered: image-b9df2378-7d2e-4327-a7ce-76e07b774adf.png There was a disclaimer on the product page of the dress that the model was wearing Buttercup color to ensure that all customers would be able to choose the correct color of their preference and prevent any issues. image-d1b34fd6-f8f8-439b-99f4-cb687e40378a.png Additionally, we would like to clarify that the item was delivered on July 3, 2026, and the return instructions were provided on July 13, 2026. Based on our records, the item was shipped back on July 23, 2026. As stated in our return policy and previous follow-up emails, returns must be shipped back within 14 days of delivery. Since your order was delivered on July 3, 2026, the 14-day return period ended on July 17, 2026. The item was shipped back on July 23, 2026, which is beyond the allowed return timeframe. Additionally, the item was shipped to an incorrect address instead of the designated return address provided in the return instructions sent on July 13, 2026. We will need to have the item sent back to the correct return address before we can proceed with the return process. In situations like this, we prioritize our customers' needs above all else, as we are a professional business that values our customers' satisfaction with our products and services. For all returned items, as per our store policy, we only provide store credit to our customers. Only in specific circumstances do we issue monetary refunds, which are subject to restocking fees based on the losses our business incurs due to the nature and resale value of the returned items. After reviewing your order, we can provide you with a Monetary refund to the card used for this Order less a 20% late fee, less a 25% restocking fee and the Original freight-handling cost. We believe this is a fair and reasonable resolution guided that you have agreed to our policy before you placed the order on our website, with the agreement of the return policy, which states that you can return the item purchased following the standard general return policy and will be receiving a store credit on your return so we are bending our rules to provide and meet you with your monetary demands. Kindly reply with "Yes, I Accept" to accept our offer. You still have the opportunity to have a Store credit less original freight-handling cost, but we wanted to provide some flexibility to demonstrate our interest in accommodating your concern as well as avoiding additional conflict. Our goal is to resolve your concern with the stated store policy amicably. You may review our return store policy here: https://www.couturecandy.com/pages/returns-and-exchange Please find below the return policy as clearly shown on our site, the product page with a link to our return policy, and the terms and conditions agreed to by all shoppers before purchase.”

Helpful Report

Posted 1 month ago

“Bad service STAY AWAY manger QUEEN is HORRIBLE. PKEASE SATY AWAY”

Helpful Report

Posted 1 month ago

“Bad service STAY AWAY manger QUEEN is HORRIBLE”

Helpful Report

Posted 1 month ago

“BAD SERVICE WILLNOT RETURN MANGER QUEEN AND WILL LIE”

Helpful Report

Posted 1 month ago

“MANAGER QUEEN STAY away will not return and fake reviews THEY WILL LIE IF YOU UPDATE THE REVIEWS AND ALL SCAM”

Helpful Report

Posted 1 month ago

“PLEASED AVOID THE WORST RETURN SERVICE. WILL NOT RETURN DAMAGED PRODUCT”

Helpful Report

Posted 1 month ago

“QUEEN IS WORST MANAGER. SHE WILL TAKE SO MUCH TIME AND WILL LIE ABOUT RETURNING IF YOU UPDATE REVIEWS”

Helpful Report

Posted 1 month ago

“QUEEN IS WORST MANAGER. SHE WILL LIE AND WILL NOT RETURN”

Helpful Report

Posted 1 month ago

“QUEEN IS WORST MANAGER. SHE WILL LIE ABOUT RETURNING IF YOU UPDATE YOUR REVIEW. PLEASE STAY AWAY”

Helpful Report

Posted 1 month ago

“Do not purchase from this company! I ordered a dress with three day expedited shipping that I paid an additional $33.00. They then told me it was a three day processing period and then an additional three days for shipping. I wouldn’t have received the dress on time for an event. When I told them I needed to cancel, they took a 15% cancellation fee. Please do not order from this company!!!!!”

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Posted 1 month ago

“BEWARE!!!! Do not order from this company. Returning policy is horrible. Won’t return your money only issue a credit. And then you can’t return the credit purchase.”

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Posted 2 months ago

“I had a very bad experience ordering dress and was not able to return it the dress does not fit runs super small and costumer service was repeating same story that dress is reduced price and not eligible for return , when I ordered the dress I have not seen the message about final sale even if it’s mistake on my end I believe it should be accommodations like a store credit etc besides there no one to talk like admin who can help to address my concerns costumer service repeats same information like robots over and over again and not willing to work with me I will never ever order a dress from candy couture and will never recommend anyone to buy a dress from them the dresses are expensive and return policy is HORRIBLE If you don’t want to lose your hard earned money do not buy from candy couture !!!!!’”

Helpful Report

Posted 3 months ago

“Buyers Beware! Although this company offers a large selection of attractive dresses, the product images do not always accurately reflect the items customers receive. The dress I ordered looked beautiful online, but the product delivered was of noticeably lower quality and significantly different from what was advertised. I ordered a pink Jovani dress with a specific pattern, but instead received a multicoloured JVN by Jovani dress, which is a completely different product line. Prior to shipment, I specifically contacted the company and asked them to verify the correct dress, size, and colour because I was ordering internationally for a wedding and could not afford the time or expense of a return. They assured me that the correct item would be sent, yet they still shipped the wrong dress. As a result of their mistake, I paid $193 for the dress, $75 for shipping, and approximately $30 in import taxes. Returning the dress would cost me an additional $100 or more. Despite acknowledging that they sent the incorrect item, the company refused to provide a prepaid return label and instead insisted on enforcing their standard return policy. It is unreasonable to expect a customer to absorb these costs when the error was entirely on the company's side. By the time I return the dress, I would have spent more on shipping and taxes than the value of the dress itself. The customer service experience has been extremely disappointing and unsupportive. Rather than taking responsibility and offering a fair resolution considering the importance of the event, the company chose to rely on its return policy despite admitting its mistake. Before purchasing, I strongly encourage potential buyers to research customer feedback, including BBB complaints and online reviews. Avoid purchasing from this shop if possible as you don't have to experience what I did. This is not a reliable shop. With over BBB 87 complaints and numerous negative reviews, my experience unfortunately appears far from unique. I have made many online purchases over the years, and this has been by far the worst customer service experience I have encountered. I have attached the dress displayed on the website vs the dress I received.”

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Posted 3 months ago

“Is nothing look like a picture, no design, no color. On the top of that, they refused to give your money back and not even full credit back.”

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Posted 3 months ago

“Super expensive, and nothing like the dress in the photo.”

Helpful Report

Posted 3 months ago

CoutureCandy.com is rated 3.7 based on 560 reviews