CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.46

3.5 Rating 267 Reviews

61 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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“The dress I ordered is beautiful, but unfortunately is a size too big. I learned when calling to exchange for correct size that since it was on sale, it is not returnable or exchangeable ... even though they have the correct size available and I am willing to pay for the postage to return the dress. At no time do I recall seeing any warnings that sale items were not exchangeable when I purchased the dress. I would never order from CoutureCandy again.”

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Posted 3 months ago

“Run away!!! The company is a total rip off. I’ve lost over $700 dealing with this company.They do not issue refunds to the original form of payment and if you reorder using the credit, the new order becomes a final sale and it can not be returned or exchanged... Be careful with all the fine print. The sizing chart is a fraud and you will lose your money if your dress does not fit properly or if you’re not happy with the overall purchase.”

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Posted 3 months ago

“I feel like I totally got scammed. I bought two dresses that did not fit. When I called to get information on returning them , I was told that one of them went on sale and was not returnable. Well now is t that convenient a $900 dress goes on sale right after it was purchased. They have all the right words regarding what you signed at time of purchase. They made money off of me. Total scam!!!!”

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Posted 3 months ago

“I had purchased a dress and had to return because the color was not good for my skin tone. I paid the restock fee and ordered another dress with my credit that was on sale (2 choices of color were given). I received an e-mail saying my order was processed. After not receiving a tracking e-mail I called only to be told that the dress is no longer available! So if a place a dress in a cart and receive an e-mail stating order was processed, what happened to my dress? When I went back on-line I saw that the same dress is now available in the other color that had been offered only at full price. So why not honor it by offering me the color that is available? And what kind of false advertisement is that? Very poor customer service especially when it was Couture's fault.”

Helpful Report

Posted 3 months ago

“Buyer beware!!! Do NOT buy from this store!!! I paid for $35 for 3 day shipping, it arrived a week later. The store informed me that it takes up to 3 days to process. They claim it’s visible on their website but I assure you it’s not. They would not accept a return stating dress was on sale. Website did not say final sale. Their return policy is that a dress must be returned within 5 days of receipt. So it takes them a week, weeks, or months to ship a dress but it has to be returned within five days? Customer service is the worst I’ve ever experienced. When everything is in fine print you know they are running a scam.”

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Posted 3 months ago

“This company is terrifying, it took 4 months for the wedding dress to arrive (according to them it would take 1 week), if you reject the purchase they fine you 75% of the value paid. Don't buy because you will lose your money. The company talks about a return RMA that they never send you and they put all kinds of obstacles to generate it (I asked for it from the beginning over and over again), I never received the money back. I lost $650 USD. Don't buy, because you will lose your money. This company is terrifying, it took 4 months for the wedding dress to arrive (according to them it would take 1 week), if you reject the purchase they fine you 75% of the value paid. Don't buy because you will lose your money. The company talks about a return RMA that they never send you and they put all kinds of obstacles to generate it (I asked for it from the beginning over and over again), I never received the money back. I lost $650 USD, look for other options or you will lose your money. I am from Chile and I have no way to complain, they are scoundrels. +56991853472 for those who want more information about the case so that the same thing does not happen to them. Don't buy. To this day (5 months later), they still have not returned my money.”

Helpful Report

Posted 3 months ago

“First. all the google review are fake. I returned a $900 dress the same day I received it in its original condition since it did not meet my expectations. When I check on my return shipping track that they had received the parcel back, I started asking for my refund, but they were told me for around almost 4 weeks !! that the dress was under "inspection" and have to wait for my refund. When I claimed that it was legally a time for my refund to be processed because more than 14 days had passed, they offered me a 50 % refund just in a credit store gift card. Of course, I was shocked and my answer was absolutely no! Immediately I contacted my bank to stop this fraudulent on line purchase. But since Culture candy claimed that I supposedly "signed in consent" (which I never saw on my purchase receipt and is not there!), that they were going to steal half of my money for no reason the bank told me that they didn't want to return the money an that I have to file a small claim court. I am taking legal action now because this is a well-organized scam!!. You will never get your money back for any refund! My recommendation is to AVOID buying from this place at all costs. And if anyone here wants to join a lawsuit, I will gladly provide my contact information. This is illegal and constitutes a large-scale coordinated fraud. Stealing money for good faith customers.”

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Posted 4 months ago

“Horrible horrible company!! Stay away!! They should be shut down and not able to scam people!!”

Helpful Report

Posted 4 months ago

“Customer service means nothing to this company. I order a dress on sale and wanted to exchange for a different size. I was told that that they cannot return or exchange base on their “”return policy.””I do understand company has policies that they have to follow. In my particular case please explain to me where is the loss to this company financially. Although I understand their policy, I AM NOT ASKING FOR A Refund OR STORE CREDIT. I just want a size exchange. This company completely refused to do this. After reading my negative review , they offered me 10% back on my purchase if I change my review to 4-5 stars. What a joke! What is 10% refund going to do for me??? I’m still stuck with a dress I cannot use!! Please stay away from companies like this. I wonder how many of their great reviews on their site is genuine. STAY AWAY. You might want to consider promgirl for dresses. They have some of the same dresses and their refund policy is reasonable for online shoppers.”

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Posted 4 months ago

“Company has no stores and a ridiculous return policy! Do not shop here.”

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Posted 4 months ago

“STAY AWAY FROM THIS COMPANY. DO NOT ORDER ANY ITEMS. I AM A FIRST TIME CUSTOMER AND ORDERED A BEAUTIFUL DRESS. THE SIZING WAS OFF AND I CALLED CUSTOMER SERVICE TO HELP ME GET AN EXCHANGE. I WAS TOLD BECAUSE THE DRESS I BOUGHT IS ON SALE I CANNOT EXCHANGE. I AM NOT ASKING FOR REFUND WHICH I READ THEY DONT DO. JUST ASKING FOR AN EXCHANGE AND THEY REFUSED!! NOW I AM STUCK WITH A DRESS I CANT USE. VERY SAD. OBVIOUSLY CUSTOMER SERVICE MEANS NOTHING TO THEM. I WILL NEVER PURCHASE FROM HERE AGAIN. JUST WANTED TO SHARE MY EXPERIENCE WITH OTHERS!! STAY AWAY!!PURCHASE SOMEWHERE ELSE.”

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Posted 4 months ago

“Don’t purchase anything from Couture Candy. This Company practices deceptive and unethical business practices. I purchased a dress on 11/12/24 for an event on 11/24/24. I am still waiting for the dress.. They took 7 days to ship the dress (not 48-72 hours are stated in the order). They don’t and we calls. Terrible Company!”

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Posted 5 months ago

“Un pedido no me dejaron en la puerta como indicaba ! Volvieron a enviar al proveedor”

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Posted 6 months ago

“Impossible to work with! Do not order from Couture Candy!”

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Posted 6 months ago

“No return policy was not apparent !!”

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Posted 7 months ago

“Bad”

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Posted 7 months ago

“Honestly I’m 51 years old and a great shopper - never had a worse return policy/procedure - got stuck with a dress that doesn’t fit and had to LITERALLY jump through hoops to return the other dresses I purchased. Would NEVER recommend this backwoods, ridiculous website to anyone. Boo 👎🏻👎🏻👎🏻👎🏻👎🏻”

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Posted 7 months ago

“I found their communication style lacked customer focus (more like a guard dog at a gate).”

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Posted 8 months ago

“This company is running a scam. I ordered a backup wedding dress with rush delivery requested. The company waited a day, then asked me to confirm my order before they would pack it up and ship it...at this point, there was no way it would make it on time. I asked to cancel, and at that point they said their cancellation fee applied because I hadn't canceled within 4 hours of placing the order. So essentially they forced a situation where I couldn't get my order timely, and kept a good portion of an expensive item. I'm an attorney and will be pursuing legal action. Don't buy from this company, but if you have and got scammed, please consider doing the same, and reporting this scam to the district attorney's office, since it's both a civil and criminal violation.”

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Posted 9 months ago

“Fraudulent company. They don't process returns. If the dress has not fit at the first attempt, consider, you lost the money”

Helpful Report

Posted 9 months ago

CoutureCandy.com is rated 3.5 based on 267 reviews