CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.60

3.6 Rating 489 Reviews

65 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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“BUYERS BEWARE! Their discounts come at a price, because you can never return their items if discounted. Regular priced items can only get returned for store credit. There is a 25% restock fee if they allow a partial refund, and return shipping must be paid or else their is a 20% restock fee. I purchased a dress from this website in January. The shipping date was sent to me as 5 days from the order date. I paid for 3 day shipping. The company waited to contact the vendor for the dress in which I had to contact the vendor. Upon the vendor sending the dress, they labeled it and allowed it to sit for 2 days. My ship date changed to almost 4 days after the initial ship date. I tried contacting them before it was shipped to cancel, but they don't allow orders to be canceled unless canceled 5 hours after order is placed. Needless to say I didn't receive my dress on time and was stuck within their policy if having to ship it back or receive a 20% late fee. There is also a 25% restock fee, and the customer must pay return shipping. All and all, this storefront is not worth the hassle and will gladly take your money without any way of allowing a refund regardless of their wrong-doing.”

Helpful Report

Posted 4 months ago

“The WORST dress company I have ever experienced. Their reviews are fake on their site. Buyer beware. This company is a very bad operation and will seek to steal from you. Go to real reviews for truthful experiences.”

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Posted 4 months ago

“I would give it a zero but I can’t. So it is a one. The dress recks of chemicals and they refused a return and refund. The sizing was extremely off by 3 in. and still a refusal did return and refund. I’m upset because I thought it would be a simple process. But the dress as many problems. I couldn’t recommend buying from this website.”

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Posted 4 months ago

“I was sent a dress that had a stain and the zipper did not work. The dress was also too big so I needed to exchange it anyway for a different size. I was told I could return my dress and purchase the new dress in the other size. When I went to repurchase the new size the dress went from $206 to over $600. The company told me the sale was over and refused to honor my original price. I've never dealt with a company that would not honor my original purchase price.”

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Posted 4 months ago

“THIEVES !!!! BE AWARE. YOU ARE DEALING WITH THIEVES. If there was any negative, I would give -4 Stars. Horrible horrible customer service. More horrible return policy. They literally robbed me. When you return, they give you 1/2 you paid store credit and you have 6 months to use it. If you use your store credit, you cannot return the item. If you don't use your credit in the 6 month period it vanishes (into their pockets).”

Helpful Report

Posted 5 months ago

“Disappointing Customer Service and Return Experience I purchased a dress from Couture Candy under Order #129729, and unfortunately it did not fit. The dress was too small and would not close in the bust area, something that can only be determined after trying the dress on. I contacted customer service requesting a return and store credit so I could purchase another dress, but the response was very disappointing. The return policy felt rigid and not customer-friendly, especially considering the price of the dress. I was willing to continue shopping with Couture Candy, but the lack of flexibility and support made this a frustrating experience. I would not recommend this company unless you are absolutely certain about sizing.”

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Posted 6 months ago

“Predatory company. Dress received had different color from picture on website. They WILL NOT accept returns as they do not for discoutned, promo or sale items. As you know in this day and age at checkout you will get discounts autoapplied etc. and thus your item is now not returnable! They say they cannot return items because it isnt "fair" and its makes their business "unsustainable". There are better places to get equivalent dresses/clothing from. Dont use this one. They just want to take your money and do not care about satisfaction and or retaining customers.”

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Posted 6 months ago

“They will literally take your money when you return a special order dress...two days later the dress is not a special order anymore..,plus they take your delivery charges too!”

Helpful Report

Posted 8 months ago

“Do not buy a dress from them. I purchased dress and returned within their 5 day return window. They sent the dress back to me because I was missing the RMA#, I FEDEX it back awain with the RMA # and they wanted to charge me 45%, going back and forth with their heartless customer service staff 10 emails and got nowhere. Thankfully my credit card company helped me. Stay away they are awful.”

Helpful Report

Posted 8 months ago

“They will literally take your money when you return a special order dress...two days later the dress is not a special order anymore...plus they take your delivery charges too...”

Helpful Report

Posted 8 months ago

“DO NOT BUY Their “return” policy basically means store credit only—no real refunds. Its misleading and not transparent at all. If you’re expecting a simple online-shopping experience, shop elsewhere. It is not worth buying from there, literally any other place is better.”

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Posted 8 months ago

“If there’s negative stars, that’s what I would rate this company. Stay away from this company. Their return or exchange policy is ridiculously unbelievable! It’s a scam! Go somewhere else. This picture shows how I received an almost $400 gown from them. Save yourself a headache, DO NOT PURCHASE FROM THIS COMPANY!”

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Posted 8 months ago

“Don’t order if you might need to return a dress if it isn’t quite right for you ! The return policy is very misleading!”

Helpful Report

Posted 8 months ago

“The quality was perfect! However I was tricked into believing I would be able to return 1 of 2 dresses ordered to ensure the proper size and fitting and then you will be buckle and dined out of what little refund the will offer you. I read the return policy about store credit and because I can’t prove all conversations like a court of law they do not care. They tried to get me to keep both dresses with a 10% credit towards altering a size too big dress! That would be $30 they know that is a joke as alterations are almost the cost of the dress! They will resell the unused and unopened dress for full price and keep treating customers poorly! I doubt I’ll even use my store credit at this point. So disappointed.”

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Posted 8 months ago

“The dress doesn’t worth the price .”

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Posted 9 months ago

“They sent me the wrong dress and are refusing to honor the product that was shown on the website”

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Posted 9 months ago

“I ordered a dress from couture candy/Terani online and had a very disappointing experience. The item that arrived looked nothing like the photos and the sizing was completely off. The material felt cheap for the price I paid. To make things worse, customer service was unresponsive when I reached out about a return, and I ended up losing both time and money. I would not recommend ordering from here. Please, please do not order from this website.”

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Posted 9 months ago

“dress did not fit, i was beyond the 14 day return.. i did not want a refund, a credit would have been fine. they would not take back at all.... VERY DISAPPOINTED.”

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Posted 9 months ago

“I would not even give one star! I have never ordered from this company before. I ordered two different sizes of the same dress for my son's wedding. Obviously, I would not be keeping 2 dresses. The dress did NOT say final sale. The immediate return policy that indicates that dresses may be returned within 5 days of receipt. I sent an email and requested a return address and was told I can NOT return either dress. According to them, it was a final sale, even though it did not indicate that. This company is a scam. Now, I am stuck with 2 dresses still in the plastic that I can not wear. I would not recommend this company to anyone!”

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Posted 9 months ago

“It is completely unreasonable and unfair to penalize a customer with only 50% store credit when the product sold was defective and damaged upon arrival. This policy may apply to cases of refused shipments or change-of-mind returns, but it should not apply when the seller delivers faulty merchandise. In this situation, the seller bears full responsibility to either replace the item or issue a full refund back to the original payment method. Attempting to reduce the customer’s remedy to half the value, and forcing store credit instead of a refund, places all of the burden on the buyer for a mistake that was solely on the seller’s end. Such a policy is not only inequitable but may also conflict with basic consumer protection standards. I expect a full refund for defective merchandise, as promised in your correspondence, and not a partial store credit.”

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Posted 10 months ago

CoutureCandy.com is rated 3.6 based on 489 reviews