CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.65

3.7 Rating 560 Reviews

67 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dress and they charged me only to later find out that the dress was out of stock. I was very frustrated that after I choose my dress so carefully was sold out. I logged in to my account and I saw that said sold out. Contacted them, they said that they will have my dress, that not to worry about it. Later I had an email saying that my dress was out of stock. They did refund my money.”

Helpful Report

Posted 3 months ago

“Be very careful when ordering from couture candy. Worst experience I have ever had when ordering online. They will add a discount code on automatically, without you knowing if you are not paying close attention, which will keep you from returning and receiving a full refund according to their fine print. I will warn every mother of the bride I know and let them know of many other wonderful sites to order dresses from. Look somewhere else! I would give zero stars if possible.”

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Posted 4 months ago

“I ordered a Jovani size 6 gown which was on sale. Size 6 fits me however this gown was too long and you need to be 5'10" to 6 feet tall. When I ordered this gown there was no mention that it is for a tall person and cannot be altered because of the style. I called the store & was informed it was not returnable. Gown was on sale but still cost me $440.00, Ill send it back & you could keep the money since I won't be able to use it”

Helpful Report

Posted 4 months ago

“BEWARE - ANY DRESS THAT IS MARKED DOWN IS NOT RETURNABLE. UNFORNATURELY, I DID NOT REALIZE THAT UNTIL I TRIED TO RETURN A DRESS THAT I PURCHASED. THE WEBSITE DOES STATE THIS, BUT IT IS NOT OBVIOUS.”

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Posted 4 months ago

“Horrible do not buy this gown. The sequins fall and glitter fall out right out of the bag! Such awful quality, worse of all I was not aware of their strict rule of no returns if it’s on sale it’s considered final sale. So now I’m stuck with a dress with glitter and sequins that fall off everywhere you walk. I’ll never purchase a dress here again!!”

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Posted 4 months ago

“should be allowed to return a dress that does not fit. accepting returns in a quick turn around should be acceptable for a refund”

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Posted 4 months ago

“My daughter bought a prom dress the picture show a orange dress and they send her wrong dress now they want to give her a 10 Percent of the purchase don’t want to accept the dress back even is their mistake.”

Helpful Report

Posted 4 months ago

“It is a scam! They send the wrong dress, the quality is so bad and they dont return or do any refunds and overcharge you so you end up paying double”

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Posted 4 months ago

“I ordered a dress for $750 and the beads fell off when she first got it. When we brought it to the tailor they continued to fall off. Half the beads are missing and now I have to buy her a new prom dress. I am completely disgusted. Do not purchase from this company!!”

Helpful Report

Posted 4 months ago

“Terrible company- Very, very dishonest. Very, very dishonest company. Ordered $400 dress from them that was not on sale. Within 4 hours of having rec’d it, I attempted to return and/or exchange. They would not allow it. Seriously deceptive business practices. Not sure where the reviews come from that are on their page because nowhere can you review them on their page. so I question whether those reviews are authentic. However, if you will search them on any social media page, you will find lots and lots of people who have had the same and/or similar terrible experience. a dress & attempted within 4 hours of receiving to return or exchange. They refused to allow either. It wasn’t on sale & no where did it say it was not returnable. Deceptive business practices.”

Helpful Report

Posted 5 months ago

“I haven’t received a dress, or a tracking number, or any clear answers on what happened to my order. It’s 5 days past when I purchased the dress. No manager would come to the phone to speak with me. I’m getting the run around about “shipping time and processing rimes” I paid extra $50 for expedited shipping & still nothing. No one can confirm they even gave the dress I purchased, or offering me an alternative. The whole thing has been frustrating and disappointing. I’ll never order from here again. There are low ry if other websites with similar deals. I’m beyond dissatisfied”

Helpful Report

Posted 5 months ago

“Terrible refund policy, wrong delivered merchandise, poor customer service”

Helpful Report

Posted 6 months ago

“These are not authentic dresses. Shipped from china. The sizing chart is way off. Very disappointed. Ordered a size 8 which has a 30 inch waist according to the Portia Scarlett chart the dress is a 26 inch waist. Called the company to do an exchange, final sale. I have bought Portia and scarlett dresses in the past and always wear a size 8. Something’s not right!!”

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Posted 6 months ago

“Nightmare! They sent me a dress that did not have the proper color ribbon. When I sent them a photo the tried to tell light pink was silver and that it was just the lighting in their photo. I requested a return which they also refused since the dress was “on sale”. I had to go sell the dress on posh mark and took over a hundred dollar loss. Would never recommend them to anyone!”

Helpful Report

Posted 6 months ago

“BUYERS BEWARE! Their discounts come at a price, because you can never return their items if discounted. Regular priced items can only get returned for store credit. There is a 25% restock fee if they allow a partial refund, and return shipping must be paid or else their is a 20% restock fee. I purchased a dress from this website in January. The shipping date was sent to me as 5 days from the order date. I paid for 3 day shipping. The company waited to contact the vendor for the dress in which I had to contact the vendor. Upon the vendor sending the dress, they labeled it and allowed it to sit for 2 days. My ship date changed to almost 4 days after the initial ship date. I tried contacting them before it was shipped to cancel, but they don't allow orders to be canceled unless canceled 5 hours after order is placed. Needless to say I didn't receive my dress on time and was stuck within their policy if having to ship it back or receive a 20% late fee. There is also a 25% restock fee, and the customer must pay return shipping. All and all, this storefront is not worth the hassle and will gladly take your money without any way of allowing a refund regardless of their wrong-doing.”

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Posted 6 months ago

“The WORST dress company I have ever experienced. Their reviews are fake on their site. Buyer beware. This company is a very bad operation and will seek to steal from you. Go to real reviews for truthful experiences.”

Helpful Report

Posted 7 months ago

“I would give it a zero but I can’t. So it is a one. The dress recks of chemicals and they refused a return and refund. The sizing was extremely off by 3 in. and still a refusal did return and refund. I’m upset because I thought it would be a simple process. But the dress as many problems. I couldn’t recommend buying from this website.”

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Posted 7 months ago

“I was sent a dress that had a stain and the zipper did not work. The dress was also too big so I needed to exchange it anyway for a different size. I was told I could return my dress and purchase the new dress in the other size. When I went to repurchase the new size the dress went from $206 to over $600. The company told me the sale was over and refused to honor my original price. I've never dealt with a company that would not honor my original purchase price.”

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Posted 7 months ago

“THIEVES !!!! BE AWARE. YOU ARE DEALING WITH THIEVES. If there was any negative, I would give -4 Stars. Horrible horrible customer service. More horrible return policy. They literally robbed me. When you return, they give you 1/2 you paid store credit and you have 6 months to use it. If you use your store credit, you cannot return the item. If you don't use your credit in the 6 month period it vanishes (into their pockets).”

Helpful Report

Posted 7 months ago

“Disappointing Customer Service and Return Experience I purchased a dress from Couture Candy under Order #129729, and unfortunately it did not fit. The dress was too small and would not close in the bust area, something that can only be determined after trying the dress on. I contacted customer service requesting a return and store credit so I could purchase another dress, but the response was very disappointing. The return policy felt rigid and not customer-friendly, especially considering the price of the dress. I was willing to continue shopping with Couture Candy, but the lack of flexibility and support made this a frustrating experience. I would not recommend this company unless you are absolutely certain about sizing.”

Helpful Report

Posted 8 months ago

CoutureCandy.com is rated 3.7 based on 560 reviews