“I bought a dress on may for a wedding this month and I unpacked the dress this week because I’m getting ready for the event . The dress was defective and the brand is not Elizabeth K which was the one a paid for . Instead I received apparently the same dress with another brand , defective. I received only 4.98 dollars back and they never responded about why this dress is not Elizabeth K. Scam!!!”
“Worst customer service and very misleading I had just returned a dress and was in the process of ordering the same dress in a smaller size. Not only did I have to pay for shipping but the dress was $45 dollars more. Will never be ordering from this website again!”
“Wrong dresses, not as pictured on the website. All their rules and regulations are absolutely ridiculous. They are a complete ripoff. Rude and real Manipulators! They should not be allowed to do business. I had my own jewelry business and I always had happy customers. They don't return calls I can't understand when I talked to someone and they have additional RMA'S Or some type of problem to keep wearing you down!!!! Not me !! I've got their number . I need tovget an attorney.”
“I am having the same experience as all the negative reviews. Fellow pageant sisters please be ware and know you may not get your dress and the communication is terrible. I am all for promoting businesses and I understand things happen but the worst is I could not reach Antibes via phone for 4 days. I was also disappointed to learn there is no actual store just a warehouse.”
“NOV. 2020 WARNING LADIES! DO NOT I REPEAT DO NOT ORDER FROM THIS TERRIBLE COMPANY IT'S A NIGHTMARE! Long story short dress for my sons wedding not good quality for the money returned the next day and all they wanted to do was give me a credit! I called and spoke to a Rep. directly before I ordered and they do not tell you these things or about a restocking fee or anything else they can SCAM YOU AND THEY TREAT YOU LIKE A CRIMMINAL FOR RETURNING A DRESS! The so called customer service manager should loose her job the way she talked to me! It's not worth it what they put me through! DON'T PUT YOURSELF THROUGH THIS NIGHTMARE LIKE I HAD TO!!!!!!!!!!!!!!!! THIS COMPANY IS A SCAM!!!!!!!!!Writing from Minnesota!”
“Couture Candy has cheated me twice. They do not make their 5 day return policy or restocking fee apparent. My first dress I ordered in June was back ordered until October but came in July while I was not in town to receive. They didn’t want to give me a refund. After 2 conversations with management, they agreed to refund me minus the restocking fee for a store credit. Because I had to use the credit and wanted to trust this company, I next ordered a 1400$ dress that I figured would be excellent quality, however, when it arrived I immediately put it on only to find that it was worse than the first $400 dress I bought. Trust me I know that money doesn’t always correlate to better quality. The current dress has a purposed slit up side of one leg, but after 3 steps the hip part of the dress is sitting on my waist and my pelvic area is completely exposed. I immediately called in and for 2 days no one answered. I finally emailed and got the response that they would issue a store credit for half the amount because of a 50% restocking fee because the dress was custom made. If the dress were custom made it would fit me. How can a dress be custom if they didn’t do any measurement on me? Please be aware and learn from my mistakes.”
“DO NOT SHOP HERE!!! Horrendous retailer! Any customer who attempts to make a return must be ready that Candy Couture will first tell you that you need to accept a store credit that is good for only 6 months! Then once you agree to that, they reduce your credit by exorbitant return fee charges. Return policy is hidden on their website. I've bought a dress - When i received it, I took It out of the box and it was horrendous! It did not fit, terrible fabric and quality not as pictured. I IMMEDIATELY contacted the company with my issue and asked for a refund. I've paid $298, have returned the dress the next day and got back only $184.14. I also paid for return $21.24 which makes me receiving back only 50% of the original price i have paid. I realized immediately this company was unethical, especially after reading many terrible reviews regarding return issuesThis is unfair and fraudulent! I hope this poor business decision was worth losing a new client over such a nominal amount of money…your staff is horrible trained, rude and unprofessional! ”
“I was charge 850 dollars for a Jovani dress, when the dress arrived the price listed on the attached price tag was 403.75 (from Jovani). I returned the dress the same day and the company refuses to refund the full price. Be aware you may be paying twice as much.”
“BUYER BEWARE!
No refunds and a deceptive return policy. If you don't like your purchase or it doesn't fit you are screwed. Very rude customer service. Who writes to customers in all caps? They don't ever answer their phone either.”
