“Buyer beware- although their website says they offer free returns, they aren’t really returns with a refund just a store credit within a limited time frame. Most of their merchandise is last years model and their return process is very cumbersome. Unless you know you absolutely won’t need to return a dress, do Not shop here. You are better off shopping on the manufacturer’s web site or a reputable department store like Macys, Saks, Nordstrom, Dillard or Newman Marcus all of whom have easy on line returns.”
“Summary: scam with discounts, rude and lying customer service, DON’T BUY ANYTHING FROM THIS COMPANY
Full story: I purchased a dress at a discount price at this store. There were a number of issues at every step after that:
1. Their website claims they fulfilled my order by having sent my item to UPS, but UPS shows otherwise. The store later said there was a delay with the shipping and my item’s expected arrival day is delayed without any compensation. Later I inquired again and they eventually said they apparently "made a mistake" and the item is out of stock. Later their customer service revealed they are aware their website shows "out-of-stock" discounted items as available and I saw a number of other reviews about the same situation, so its probably their method to scam customers and encourage them to repurchase the full price item when they became excited to receive it.
2. I was given the option to choose how I would continue my order, and I explicitly said both on phone and later confirmed in response to that question written in their email that I would not like to cancel the order, and chose the other option their customer service told me to wait for the item to either restock or have it in another size. I was told I would receive an update about resending the item this Monday. However, soon I received an email notification saying my order was refunded and I was supposed to receive the refund after the current week, and I also never received the promised update even after emailing to inquire about it.
3. I emailed them multiple times to ask for an explanation, restore my order, and to receive their response via email after explaining I could not talk on phone. After my first email they chose to call me despite knowing I cannot answer the phone, and completely ignored my subsequent emails.
4. I tried to communicate with them once more to ask them to send the item in another size that I see is available on the website, but in the phone call the customer service agent denied that 1) I was given the option to not cancel my order, despite I offered to show her my emails; 2) that the product in another size is still available on their website (She began to talk very ambiguously and contradicted some of her own claims. At first she said the replacement item I asked about is available but I could not have it because it is not on discount now (even though I purchased it when it had a discount), and later claimed that the item is actually unavailable but their store's website is apparently "delayed"). She tried to evade their responsibility by blaming me as a customer multiple times for purchasing too late after the item was "sold out", continuously talked over me likely to avoid answering my questions, and kept twisting my words. Never met worse customer service.”
“They are the worst. Do not purchase anything from them. The dress didn’t fit at all. I called them one day after the delivery date & they stalled & stalled until finally They gave me a return number & then said that they wouldn’t give me a refund but only a store credit & if I used the store credit to buy another dress & it didn’t fit properly again then I would have to eat it because they don’t take back anything that is bought with a store credit. However if I would like to get a refund on my original purchase then they would charge me 25% of my purchase price & I would only get a refund of 75% of what I spent. How do they get away with this?
+ PROS:
none
- CONS:
sizes are not true to fit
they wont give refunds only credits
they wont take back any items purchased with a store credit”
“This Company is the most fraudulent, evasive company I have ever purchased something from. They welcome you to spend thousands on dollars on their website and then when you need to return and adjust a size, they claim if you buy with store credit, you just have to keep a garment that does not fit.
Completely bad business and fraudulent. I will never order from this company ever again. I will never recommend this company to anyone. They are thieves. They take your money and then offer no solutions for re-sizing. AVOID AT ALL COSTS.”
“Horrible customer service! Never received confirmation email. 4 days after charging my credit card, one of their reps told me my order never processed because I didn’t have an account with them? No idea what that meant but that same day, the gown arrived. Too late, I bought another gown to be sure I had a dress. They want me to pay a 25% restocking fee for a problem that was 100% on them. Never trust a company that won’t accept returns for a refund. They only issue store credit but dealing with them was a 7 day night”
“They refuse to refund for a dress sent back in April, 2022. It is now July. They claim there are tags missing from the dress. Photos taking before returning clearly show tags sewn to the outside of the dress. They are the only tags attached when the dress was received. Company claims there should have been another tag attached - which there was not.”
“They will not take back a dress that did not fit I’m out 130 dollars there prices are not great and other websites have same exact dresses and the take returns don’t buy from these clowns”
“BUYER BEWARE!!
I ordered a dress from here over a six weeks ago (with expedited shipping worth over 80 dollars) and it just... never arrived. The company has FINALLY reported that it is officially 'lost' in the postal system but continue to refuse to refund me. Really snakey behaviour, with poor morals. STAY AWAY. Not worth the risk.”
“Ordered my daughter a prom dress and it did not fit right. Sent in back within the 5 days, along with 7 pictures showing the dress in good condition with all tags still attached. I then receive an email telling me I only got store credit, what! I paid $150 for the dress plus $13 in shipping, then another $20 to ship it back. I now have $180 invested with no dress and a store credit that's only good for 6 months. Ridiculous return policy!!”
“Same experience as others. They have deceptive "return policy". They don't actually return the dresses. They keep your money so if you don't like the dresses you order or they don't fit you are screwed. They make you pay for return shipping (within 5 days) then they keep your money and the dresses. Buyer beware. I turned them into my credit card company's fraud department and had to get refunded that way.”
“Terrible customer service. Paid $600 for a dress that came with the wrong back hooks, super long that will needs tailoring and the beads on the dress were not nice as they have the picture posted. When I called, they said the designer said it's not a big deal and you should be able to fix the hook. They didn't let me return the dress, and on top of all that, I found the same exact dress on other websites for $169 when I mentioned that, they said these sites not located in US. They didn't want to match the price either. They only offered a 5% which is nothing because I paid for shipping 3. times. Absolutely terrible website. First and last time ever shop here.”
“I ordered 3 dresses, but were all too big, so I planned to send them back and reorder 1 in the right size. This company said they were sending 1 dress back to me because it was in bad condition. It was in the same condition as the other 2, which was how they sent it to me. I tried to dispute this, but there is no way to dispute charges or returns with them. BE WARE THIS COMPANY WILL FIND A REASON TO CALL YOUR RETURN A "BAD RETURN" SO THEY CAN KEEP YOUR MONEY. This company is not about helping people find dresses for their events and their customer service is terrible! I would only recommend this company to my worst enemy. Buy anywhere else online, but not here!”
“Is there anyone here interested in filing a class lawsuit against this company? I order a dress of small size at the price of 680 and waited more than one month for it to arrive but only to find the measure of the bust is two inches smaller than the adversitized measures. The small size is supposed to have 33 inches bust. This one only measures 30 inches so I couldn't zip it up. The dress was sent from Romania and the invoice was inside the package which says it was ordered by Couture Candy and the total price was 260 EU. I highly suspect it is not authentic. I won't believe that Cristallini would make a dress that is way off size than they advertised! I followed their return policy and spend another 60 dollars on Fedex to ensure it arrives within 5 calendar days upon receipt. It was a two day shipping because it crossed weekend. They received it within 5 calendar days but only gave me 300 store credit. They hide their return policies from the first level menu and told me if i didn't send them the claim within 24 hours upon receipt then there is no way to get my money back. I have a lawyer and I would welcome anyone who likes to join the suit.”
“HORRIBLE IN EVERY WAY! I purchase a dress, paid for it, noticed it was the wrong color and I mediately returned it, only to discover they have a restocking fee and got back 65% back in the form of a credit ONLY! Once they sent me the credit email, they eliminated my account so I cannot use it!! What the hell! They never answer the phone and weeks before you can get an email response. Do not do business with these people!! Horrible, quality, service and response.”
“This is an absolutely awful place to buy high end items. Placed an order July 3, promised repeatedly delivery by 7/9. item never shipped until a week later, despite several assurances from CC reps that it had shipped, was on truck, etc., all of which were not true.
Dress arrived a week late, told to refuse shipment. Did that. FEDEX then lost it, sent it back to me.
Meanwhile CC sends me a duplicate. Refuse that. Now both dresses lost in FEDEX Limbo.
More than 12 emails or calls to CC reps who are very nice but do nothing to resolve the issues.
Still waiting on refund - so long that original credit card has expired. Out almost $600 - horrible experience.
Going to BBB and Attorney General as this is a fraud issue.”
“DO NOT buy from this website! Clearly trying to steal money from you . I ordered my dress 1.5 months ago , I was keep asking the ETS, then they said it will a month , I asked them to cancel, they never canceled and I got the dress ( which I don’t need it anymore and it’s super small ) they refuse to refund my money back and wanted to get 20% stocking fee and shipping fee! DO NOT trust this website
I am putting formal complaint on mg bank and credit card !”
