CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.69

3.7 Rating 594 Reviews

68 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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“This company has predatory and unethical practices. They don’t care about their clients. I recently purchased a $550 dress for my daughter’s wedding and it has discontinued, they claim it is a final sale and I was unable to exchange it . In reality their website, the confirmation or anywhere the final sale clause was written or disclosed . They are deceiving and I have started several legal complaints against it. I urge to do the same. As consumers we should be protected against unethical practices like these .”

Helpful Report

Posted 1 year ago

“Make sure you read every word of their return/exchange policy because they strictly adhere to it. I contacted them hours after their 24 hour notification policy about receiving a damaged dress and they refused to exchange. I also would have liked a smaller size, but was told that because it was on sale I could not exchange (their Exchange Policy does not state that dresses in sale can not be exchanged for size reasons). Through several email messages, their communication was so impersonal and robotic.”

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Posted 1 year ago

“The dress I ordered is beautiful, but unfortunately is a size too big. I learned when calling to exchange for correct size that since it was on sale, it is not returnable or exchangeable ... even though they have the correct size available and I am willing to pay for the postage to return the dress. At no time do I recall seeing any warnings that sale items were not exchangeable when I purchased the dress. I would never order from CoutureCandy again.”

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Posted 1 year ago

“Run away!!! The company is a total rip off. I’ve lost over $700 dealing with this company.They do not issue refunds to the original form of payment and if you reorder using the credit, the new order becomes a final sale and it can not be returned or exchanged... Be careful with all the fine print. The sizing chart is a fraud and you will lose your money if your dress does not fit properly or if you’re not happy with the overall purchase.”

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Posted 1 year ago

“I feel like I totally got scammed. I bought two dresses that did not fit. When I called to get information on returning them , I was told that one of them went on sale and was not returnable. Well now is t that convenient a $900 dress goes on sale right after it was purchased. They have all the right words regarding what you signed at time of purchase. They made money off of me. Total scam!!!!”

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Posted 1 year ago

“The shop is so impressive. You have a wide range of collection to choose from. The dress is so beautiful, just the right one that I need and want. Received the item on time. Will definetely order again and will recommend your shop to my friends.”

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Posted 1 year ago

“The dress is beautiful and fit perfect.”

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Posted 1 year ago

“We received the dress within a few days and it fit perfectly.”

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Posted 1 year ago

“The dress is absolutely stunning. Size fits perfectly. Fabric is very soft and comfy. Delivery is fast. And very professional customer service. Definitely will order again.”

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Posted 1 year ago

“Great. The dress is so nice.”

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Posted 1 year ago

“I had an amazing experience in Couture Candy, the service was exceptional. I highly recommend this shop for anyone in search for the perfect prom dresses and wedding attire.”

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Posted 1 year ago

“Great service, good selection, delivery was fast”

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Posted 1 year ago

“Perfecto , hermoso👏👏”

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Posted 1 year ago

“I love it beautiful dress, it looks the same as the picture, it looked great on me, I loved the dress, I recommend it, very good quality”

CoutureCandy.com 5 star review on 1st February 2025

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Posted 1 year ago

“I had purchased a dress and had to return because the color was not good for my skin tone. I paid the restock fee and ordered another dress with my credit that was on sale (2 choices of color were given). I received an e-mail saying my order was processed. After not receiving a tracking e-mail I called only to be told that the dress is no longer available! So if a place a dress in a cart and receive an e-mail stating order was processed, what happened to my dress? When I went back on-line I saw that the same dress is now available in the other color that had been offered only at full price. So why not honor it by offering me the color that is available? And what kind of false advertisement is that? Very poor customer service especially when it was Couture's fault.”

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Posted 1 year ago

“I feel like this dress is my best purchase so far! I love the way it fits and how comfy it is to wear. The shipping was fast, and I will absolutely order again. I'll recommend this shop to my family and friends!”

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Posted 1 year ago

“Product quality: Was well packed and exactly as described Delivery time:Super fast shipping. Dresses arrived in perfect condition Customer Service- was great and very responsive”

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Posted 1 year ago

“I am happy with their customer care. They keep me updated on my order and it arrived on time for my event. I love the dreeeess and it fits me perfectly. I will surely order again for my next event. Thanks.”

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Posted 1 year ago

“Excellent customer service! Great dresses and prices! Thank you so much.”

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Posted 1 year ago

“Buyer beware!!! Do NOT buy from this store!!! I paid for $35 for 3 day shipping, it arrived a week later. The store informed me that it takes up to 3 days to process. They claim it’s visible on their website but I assure you it’s not. They would not accept a return stating dress was on sale. Website did not say final sale. Their return policy is that a dress must be returned within 5 days of receipt. So it takes them a week, weeks, or months to ship a dress but it has to be returned within five days? Customer service is the worst I’ve ever experienced. When everything is in fine print you know they are running a scam.”

Helpful Report

Posted 1 year ago

CoutureCandy.com is rated 3.7 based on 594 reviews