CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.69

3.7 Rating 594 Reviews

68 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

Write Your review

Tell us how CoutureCandy.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gown was offer at a competitive price.. and the price match option add more value to the purchase. Delivery was very fast and item arrive in good condition!! Fit was generally ok, though slight alteration was needed for better finish. Customer service was proactive and keep me updated through out the process... which was helpful. The experience was satisfactory after receiving the gown. Store is recommended for pricing, service and overall buying experience. Fabric quality was as described and match expectations from listing. Communication from seller was consistent and helpful all along order.. Packaging was neat and gown arrive safely with no issue..”

Helpful Report

Posted 4 months ago

“Great customer service. Wonderful fabric on item i purchased.”

Helpful Report

Posted 4 months ago

“Great site to work with. Lovely items with great fabric.”

Helpful Report

Posted 4 months ago

“I had a positive experience ordering my Cinderella Divine gown. I selected the 3-day shipping option because I had an upcoming trip and wanted to make sure the dress would arrive with enough time for any necessary alterations. From the moment I placed my order, the customer service team was responsive and helpful. They kept me informed throughout the shipping process and answered my questions promptly whenever I reached out. Since I was working with a specific timeline, I appreciated receiving updates that helped me track the order's progress and plan accordingly. I was nearly considering cancelling the order based on some mixed reviews I had read, but the communication and updates helped provide reassurance. Their communication contributed to a smooth and straightforward experience. The dress arrived within the expected timeframe, giving me enough time before my trip to have alterations completed. The gown was well-packaged, matched the photos and description online, and met my expectations in terms of quality and appearance. Looking at the full process, shipping was reliable and communication remained consistent throughout. Based on this experience, I would consider ordering from them again for formal wear. My tip for other customers: If you're ordering for a specific event or occasion, it's a good idea to allow extra time for shipping and potential alterations.”

Helpful Report

Posted 4 months ago

“I had a very bad experience ordering dress and was not able to return it the dress does not fit runs super small and costumer service was repeating same story that dress is reduced price and not eligible for return , when I ordered the dress I have not seen the message about final sale even if it’s mistake on my end I believe it should be accommodations like a store credit etc besides there no one to talk like admin who can help to address my concerns costumer service repeats same information like robots over and over again and not willing to work with me I will never ever order a dress from candy couture and will never recommend anyone to buy a dress from them the dresses are expensive and return policy is HORRIBLE If you don’t want to lose your hard earned money do not buy from candy couture !!!!!’”

Helpful Report

Posted 4 months ago

“Ordered dress for my niece Prom and the delivery time was great. I received the dress ordered”

Helpful Report

Posted 4 months ago

“Wonderful people to work with. And I like the dress”

Helpful Report

Posted 4 months ago

“Wide variety of dresses at generally affordable prices 💫 makes it easy to find different styles. My purchase process was smooth, and everything arrived as expected ✨”

Helpful Report

Posted 5 months ago

“Wide variety of dresses at generally affordable prices 💫 makes it easy to find different styles. My purchase process was smooth, and everything arrived as expected ✨”

Helpful Report

Posted 5 months ago

“Honest Dress Review 🥰 Got the Strapless Sweetheart Lace Long Dress in gold from Couture Candy 💖Easy ordering process, no hassle at all. What stood out right away was the product page—while the dress is listed in gold, the model photos also show other colors like eggplant and teal. It’s one of those listings where you really have to double-check the written details instead of relying only on the images. Once I confirmed the gold option, that’s exactly what arrived. I had a quick question before ordering and reached out to customer service, and the response came fairly quickly and was easy to understand. After that, the checkout process felt smooth. Shipping didn’t take long, and the dress arrived securely packaged without any issues. The dress itself matched the description, with the lace work as expected, and the sizing chart was helpful in getting the right fit. One important detail is that it’s marked as final sale, so there’s no flexibility with returns or exchanges. Everything was pretty straightforward ✨ Just a reminder to pay close attention to details like color selection and return terms before checking out 💫”

Helpful Report

Posted 5 months ago

“Buyers Beware! Although this company offers a large selection of attractive dresses, the product images do not always accurately reflect the items customers receive. The dress I ordered looked beautiful online, but the product delivered was of noticeably lower quality and significantly different from what was advertised. I ordered a pink Jovani dress with a specific pattern, but instead received a multicoloured JVN by Jovani dress, which is a completely different product line. Prior to shipment, I specifically contacted the company and asked them to verify the correct dress, size, and colour because I was ordering internationally for a wedding and could not afford the time or expense of a return. They assured me that the correct item would be sent, yet they still shipped the wrong dress. As a result of their mistake, I paid $193 for the dress, $75 for shipping, and approximately $30 in import taxes. Returning the dress would cost me an additional $100 or more. Despite acknowledging that they sent the incorrect item, the company refused to provide a prepaid return label and instead insisted on enforcing their standard return policy. It is unreasonable to expect a customer to absorb these costs when the error was entirely on the company's side. By the time I return the dress, I would have spent more on shipping and taxes than the value of the dress itself. The customer service experience has been extremely disappointing and unsupportive. Rather than taking responsibility and offering a fair resolution considering the importance of the event, the company chose to rely on its return policy despite admitting its mistake. Before purchasing, I strongly encourage potential buyers to research customer feedback, including BBB complaints and online reviews. Avoid purchasing from this shop if possible as you don't have to experience what I did. This is not a reliable shop. With over BBB 87 complaints and numerous negative reviews, my experience unfortunately appears far from unique. I have made many online purchases over the years, and this has been by far the worst customer service experience I have encountered. I have attached the dress displayed on the website vs the dress I received.”

Helpful Report

Posted 5 months ago

“Easy to work with, very helpful in the return process.”

Helpful Report

Posted 5 months ago

“I liked the fact that I would be able to receive a refund in case of a return (most online sites offer a store credit), which was a plus. I ended up loving the dress!”

Helpful Report

Posted 5 months ago

“Super friendly customer service over the phone!! Ordered dress on Monday and it arrived on Friday!! So thankful I ordered from CoutureCandy!! Dress was unworn in Perfect condition!!”

Helpful Report

Posted 5 months ago

“My experience with Couture Candy was very easy from the beginning to the end. I was very satisfied with the dress I ordered. I was a perfect fit, and the delivery was on point. I ordered today and received my order the very next day. I highly recommend Couture Candy for all you party needs.”

Helpful Report

Posted 5 months ago

“The dress is beautiful, well made of excellent quality,and fits well .I am completely satisfied and looking forward to wearing it to my special event”

Helpful Report

Posted 5 months ago

“Is nothing look like a picture, no design, no color. On the top of that, they refused to give your money back and not even full credit back.”

Helpful Report

Posted 5 months ago

““Absolutely loved this dress! The fit was flattering, the fabric felt high quality, and it looked exactly like the photos online.””

Helpful Report

Posted 5 months ago

“Super expensive, and nothing like the dress in the photo.”

Helpful Report

Posted 5 months ago

“Customer service is good, but the quality of the dress is just basic. It’s glue on beads and sequence. It’s coming off. The tape doesn’t look the greatest but customer service is OK.”

Helpful Report

Posted 5 months ago

CoutureCandy.com is rated 3.7 based on 594 reviews