CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.51

3.5 Rating 312 Reviews

63 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

Write Your review

Tell us how CoutureCandy.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress was just as pictured; beautiful and arrived in about 1 week. I am very satisfied with my purchase.”

Helpful Report

Posted 4 months ago

“Don't buy here, if you have a problem with the dress and want to return it you will never get your money back, they will only give you a store credit, buy from reputable stores.”

Helpful Report

Posted 4 months ago

“No one expect to spend 600.00 on a dress that has a return window of 5 days. Some people who are at the Mother of the Bride stage of life are retired and therefore travel with their free time. If the Couture Candy dress arrives when you’re out of town you are stuck with it (unless you want to pay a hefty restocking fee in addition to return shipping.). Do yourself a favor and buy dresses at saks, Bloomingdale’s or Macys for the same price point with much, MUCH better customer service and return policies. Would absolutely NOT recommend Couture Candy. In addition, the dress I purchased is the same size and style and designer as another dress I purchased but it didn’t fit. It felt as if it had been altered.”

Helpful Report

Posted 4 months ago

“My first time ordering a prom dress online. Customer service was great, the dress fit exactly as expected, and it arrived on time. Will definitely shop CoutureCandy again!”

Helpful Report

Posted 4 months ago

“Worst customer service ever. I spoke at length with the associate by phone regarding a problem with my order. The representative was rude and unprofessional. I would not shop here again.”

Helpful Report

Posted 4 months ago

“Coturecandy.com dress website.”

Helpful Report

Posted 4 months ago

“The dress arrived in beautiful condition and great quality!”

Helpful Report

Posted 4 months ago

“Unless you are 100 percent sure that what you are buying will fit, DONOT buy from this company. I purchased a $565. dress for my daughters wedding, I called and spoke with customer service, I was advised to buy the size that I brought and I was told that I could return it if it did not fit. This company will do whatever they can to not accept returns. They go as far as to say you must have it back within 5 days and you cannot use the post office you may only use fed ex or UPS. Well guess what the price was going to be upwards of $100.00 to return it! They also say you must have pictures of the dress and the box you are sending it in attached to the package. This company is unethical, DON'T use them!”

Helpful Report

Posted 4 months ago

“I bought a dress from this website and the customer service is the best I've ever worked with and the quality of this dress is impeccable . I've never seen such exquisite detailing and quality of a dress like this . I highly recommend this website and will be the only website that is my go to !”

Helpful Report

Posted 4 months ago

“Beautiful dress, great quality, measuring chart was accurate, fast shipping. I cannot wait to wear to my daughter’s wedding.”

Helpful Report

Posted 4 months ago

“I highly recommend this website. Not only was it easy to order my dress, I received it in less than a week!!!. I will definitely use this website for future purchases.”

Helpful Report

Posted 4 months ago

“No Hassel delivery was so quick. Dress was in good condition and fit like a glove.”

Helpful Report

Posted 4 months ago

“When you purchase product from Couture Candy, you sign an agreement that says you waive your right to return any product within two weeks. After spending hours on the phone with their "customer non-service" representative, I was left holding the bag. They were rude and unprofessional throughout the process. I would never buy a product from this vendor again.”

Helpful Report

Posted 4 months ago

“If you're looking to do business with a reputable company, look elsewhere. The website shows a favorability rating of 4.72 out of 5, yet the *real* customer review site has Couture Candy with a rating of 3.4. The truth of it is that the vendor is incredibly difficult to deal with. I tried returning a dress that was not a good fit and after many emails and phone calls, Couture Candy basically told me tough luck. You bought the dress, you're keeping it and we're keeping your money. It's shocking that their better business bureau rating is B. I suspect it should be D.”

Helpful Report

Posted 4 months ago

“Buyer Beware! After receiving the dress and trying it on, my wife decided to go a different direction with her attire for my daughter's wedding. She reached out to return the dress and was promptly informed that the return policy was so restrictive that she would have to keep the dress. We paid $440 and all CoutureCandy would do was offer a one-time courtesy credit of 15%. Thanks so much, CoutureCandy, I'll be sure to avoid shopping at your store ever again.”

Helpful Report

Posted 5 months ago

“I ordered a dress and paid for express shipping because I needed the dress in 2 weeks. After 5 days, I never received tracking information. I reached out via email and was told the dress was out of stock! It did not state that online when I ordered. Now my event is within a few days and I have no dress! I wish I had ordered from another site. Why do your customers have to reach out before you inform them the dress is not in stock. It should display that that information upon ordering or you should not be allotting pay for express shipping on a dress that is not in stock. I am so disappointed.”

Helpful Report

Posted 5 months ago

“Overall easy to use website and shipping communication was nice. Thanks!”

Helpful Report

Posted 5 months ago

“Customer service and policies are horrible. They do not care about making their customers happy, definitely recommend ordering off a website that is more reliable. Delivery is also terrible, and if your product comes damaged, like mine did, make sure to call within their business hours and 24 hours of receiving your product or else they will not care and will leave you with a damaged dress. Save your money and time.”

Helpful Report

Posted 5 months ago

“This company has predatory and unethical practices. They don’t care about their clients. I recently purchased a $550 dress for my daughter’s wedding and it has discontinued, they claim it is a final sale and I was unable to exchange it . In reality their website, the confirmation or anywhere the final sale clause was written or disclosed . They are deceiving and I have started several legal complaints against it. I urge to do the same. As consumers we should be protected against unethical practices like these .”

Helpful Report

Posted 5 months ago

“Make sure you read every word of their return/exchange policy because they strictly adhere to it. I contacted them hours after their 24 hour notification policy about receiving a damaged dress and they refused to exchange. I also would have liked a smaller size, but was told that because it was on sale I could not exchange (their Exchange Policy does not state that dresses in sale can not be exchanged for size reasons). Through several email messages, their communication was so impersonal and robotic.”

Helpful Report

Posted 5 months ago

CoutureCandy.com is rated 3.5 based on 312 reviews