CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.50

3.5 Rating 374 Reviews

63 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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“i’m glad the supervisor was able to help me resolve. My problem said he was gonna get the manufacturer involved to returning my dress.”

Helpful Report

Posted 2 months ago

“My daughter and I went HC dress shopping at a small boutique . She found a dress she absolutely loved but it had a rip and some zipper issues . Long story short I was not willing to pay over $400 for a dress that has been tried on over and over again and was not in great shape . We went home sad but I was a determined mom . I got home and started researching the dress and style online and found it for 1/3 of the cost on couturecandy.com , it was on sale and I knew we could not return it but it was worth the risk . I paid for 3 day shipping . The dress indeed came within three days. Straight from the designer , in the box and bag labeled from the designer and was the EXACT dress in PERFECT brand new condition . You have made on happy mama and one happy girl ! Thank you so much .”

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Posted 2 months ago

“My dress arrived and it was Gorgeous!!! Fit perfectly. Very happy with the customer service. This was my second time ordering from them.”

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Posted 2 months ago

“Gorgeous dress! Fast shipping. Fantastic price.”

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Posted 2 months ago

“Received in the time expected, and it was packaged very well to protect it through shipment.”

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Posted 2 months ago

“Dress as discribed. Good material. Sizes as explained. Fast delivery.”

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Posted 2 months ago

“Once again, Couture Candy has proven that they are second to none in customer service. Prompt, reliable service and immediate shipping. Doesn’t get much better than that! If I could ask for the world, I would only ask that they think about allowing for “exchanges” on sale dresses. This particular dress should have been a perfect fit in the bust and waist with alterations needed to the hips and length, but the dress ran a bit large and needs alterations to all areas. Would have been easier to just exchange it out for a smaller size, had that been an option. Beautiful dress, though, and cannot have beaten the price.”

Helpful Report

Posted 2 months ago

“It is completely unreasonable and unfair to penalize a customer with only 50% store credit when the product sold was defective and damaged upon arrival. This policy may apply to cases of refused shipments or change-of-mind returns, but it should not apply when the seller delivers faulty merchandise. In this situation, the seller bears full responsibility to either replace the item or issue a full refund back to the original payment method. Attempting to reduce the customer’s remedy to half the value, and forcing store credit instead of a refund, places all of the burden on the buyer for a mistake that was solely on the seller’s end. Such a policy is not only inequitable but may also conflict with basic consumer protection standards. I expect a full refund for defective merchandise, as promised in your correspondence, and not a partial store credit.”

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Posted 2 months ago

“Make sure you check their return policy. I ordered 4 dresses and checked with online portal that I could return for refund if not satisfied. I was told I would get full refund - it is STORE CREDIT! That was not shared until I tried to do the return! Not sure what I’m going to do with $1500 in formal wear credits!”

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Posted 2 months ago

“Ordered a dress for a black tie wedding and it arrived SO quickly and was so well packaged! It is even more beautiful in person, too!”

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Posted 2 months ago

“This dress ALYCE PARIS, 4860 in neon magenta is beautiful and I enjoyed wearing it, also got a lot of compliments, everyone at CoutureCandy are nice to work with, Thank you”

CoutureCandy.com 5 star review on 15th August 2025

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Posted 2 months ago

“Products are very bad. Not accepting returns also. Avoid buying from Candy Couture. Gown Material was nice came smelly moist also. Would not recommend to anyone. Customer care is also very bad”

Helpful Report

Posted 2 months ago

“I placed an order on 8/7/25 and I didn’t hear anything so I emailed on 8/12/25 to check on it. Customer service just emailed me back today to inform me that my order was out of stock. I placed the order 5 days ago and it was still in stock. I knew this because I was about to buy the dress on Promgirl website. I wish I did. Trying to save 20$ on CoutureCandy but missed the dress I really like. First time buying on CoutureCandy is also the last time. It’s extremely disappointed and never again!”

Helpful Report

Posted 2 months ago

“I love the dress. Looks just like on the website. The delivery was fast. The only problem was, when I tried on (the dress has cape like sleeves, that hold on the shoulder by elastic band) the elastic band on my right shoulder snapped. That added to costs of alternations of the dress. Other than that I’m very happy with it, the sizing was accurate. I’m between size 2 and 4, but I went by their website and order size 8. Fits like glove.”

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Posted 2 months ago

“Worst company I have ever dealt with. Charged an enormous re-stocking fee and also charged me an enormous amount for shipping when I returned items. Will not deal with this company ever again.”

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Posted 2 months ago

“What a SCAM -- the return policy says they will "happily" accept a return within 5 days -- I asked for a return the moment I got the dress and was told it was on sale and was not eligible for a return!!!!!!!!! NO WHERE did it say final sale! DO NOT PURCHASE FROM THIS COMPANY!”

Helpful Report

Posted 2 months ago

“If you buy anything here, just understand that you can not return it and it is most likely defective. I purchased a dress here for my daughter, i (a professional seamstress) took her measurements and placed an order for a dress that if anything....would have been too big for her. The measurements of the dress and the measurements listed on the site are completely different. they were off nearly 3 inches in all areas. I submitted a request to return it immediately upon receiving it. and was told that the item did not fall in their return policy because it was on sale. no where when purchasing it did it say this item fell under "final sale" and the return information said there were easy returns within 5 days of receipt. That was all. Complete rip off .”

Helpful Report

Posted 2 months ago

“Zero return policy. I the days of online shopping, you really need to read the fine print. The policy states they are glad to accept returns and want to make customers happy. Reality is everything is "on sale" and nothing is returnable, or exchangeable. I will never do business with such a company that is all about money and not about keeping customers.”

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Posted 2 months ago

“The best dress”

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Posted 2 months ago

“I tried on so many gowns for my son’s wedding and the minute I received this one I knew it was the one! It fit perfectly and was so elegant. I got so many compliments!”

CoutureCandy.com 5 star review on 5th August 2025

Helpful Report

Posted 2 months ago

CoutureCandy.com is rated 3.5 based on 374 reviews