“NOV. 2020 WARNING LADIES! DO NOT I REPEAT DO NOT ORDER FROM THIS TERRIBLE COMPANY IT'S A NIGHTMARE! Long story short dress for my sons wedding not good quality for the money returned the next day and all they wanted to do was give me a credit! I called and spoke to a Rep. directly before I ordered and they do not tell you these things or about a restocking fee or anything else they can SCAM YOU AND THEY TREAT YOU LIKE A CRIMMINAL FOR RETURNING A DRESS! The so called customer service manager should loose her job the way she talked to me! It's not worth it what they put me through! DON'T PUT YOURSELF THROUGH THIS NIGHTMARE LIKE I HAD TO!!!!!!!!!!!!!!!! THIS COMPANY IS A SCAM!!!!!!!!!Writing from Minnesota!”
“Couture Candy has cheated me twice. They do not make their 5 day return policy or restocking fee apparent. My first dress I ordered in June was back ordered until October but came in July while I was not in town to receive. They didn’t want to give me a refund. After 2 conversations with management, they agreed to refund me minus the restocking fee for a store credit. Because I had to use the credit and wanted to trust this company, I next ordered a 1400$ dress that I figured would be excellent quality, however, when it arrived I immediately put it on only to find that it was worse than the first $400 dress I bought. Trust me I know that money doesn’t always correlate to better quality. The current dress has a purposed slit up side of one leg, but after 3 steps the hip part of the dress is sitting on my waist and my pelvic area is completely exposed. I immediately called in and for 2 days no one answered. I finally emailed and got the response that they would issue a store credit for half the amount because of a 50% restocking fee because the dress was custom made. If the dress were custom made it would fit me. How can a dress be custom if they didn’t do any measurement on me? Please be aware and learn from my mistakes.”
“First, I would say my experience with customer service and the product was not at all like the negative reviews I read so I would suggest not to determine how well this online store is based on that. I ordered a dress with 3 day shipping and wanted to find out when my dress was expected to arrive. The customer service team helped me right away via phone and gave me the run down of the shipping and processing time. They also emailed me the status so they kept tabs to make sure I got my dress in time. I received the dress and it is beautiful. I would purchase from them again for any other events where I need formal dresses.”
“DO NOT SHOP HERE!!! Horrendous retailer! Any customer who attempts to make a return must be ready that Candy Couture will first tell you that you need to accept a store credit that is good for only 6 months! Then once you agree to that, they reduce your credit by exorbitant return fee charges. Return policy is hidden on their website. I've bought a dress - When i received it, I took It out of the box and it was horrendous! It did not fit, terrible fabric and quality not as pictured. I IMMEDIATELY contacted the company with my issue and asked for a refund. I've paid $298, have returned the dress the next day and got back only $184.14. I also paid for return $21.24 which makes me receiving back only 50% of the original price i have paid. I realized immediately this company was unethical, especially after reading many terrible reviews regarding return issuesThis is unfair and fraudulent! I hope this poor business decision was worth losing a new client over such a nominal amount of money…your staff is horrible trained, rude and unprofessional! ”
“I was charge 850 dollars for a Jovani dress, when the dress arrived the price listed on the attached price tag was 403.75 (from Jovani). I returned the dress the same day and the company refuses to refund the full price. Be aware you may be paying twice as much.”
“BUYER BEWARE!
No refunds and a deceptive return policy. If you don't like your purchase or it doesn't fit you are screwed. Very rude customer service. Who writes to customers in all caps? They don't ever answer their phone either.”
“Thanks couture candy for beautiful cocktail dresses collection I choose my cocktail dress from your collection (JOVANI - 62985) with Free Shipping awesome stuff and i also get discount on it”
“I buy a wedding dresses from couture candy. Awesome stuff and color combination, delivery on time. I buy my jovani wedding dresses at affordable price $960 with 30% discount. Great Website!”
“Couture Candy is the best online Place to shop prom, wedding, homecoming, Evening and other dresses. Here you can find all top brands and designer collection.”
“Couture Candy, with its 14 years of service as an all-in-one fashion store, has turned into the ultimate shopping destination for women all over the world. The brand deals in a multitude of handpicked styles of designer dresses and evening gowns for special occasions, including prom, homecoming, weddings, bridesmaid, cocktail, formal, semi-formal events, and more. CC’s range of products also include designer jewelry and women accessories. In short, Couture Candy is a go-to place for every woman who loves to live in fashion modestly.”
“Couture Candy is the ultimate shopping destination for women all over the world. The brand deals in a multitude of handpicked styles of designer dresses and evening gowns for special occasions, including prom, homecoming, weddings, bridesmaid, cocktail, formal, semi-formal events, and more. CC’s range of products also include designer jewelry and women accessories. In short, Couture Candy is a go-to place for every woman who loves to live in fashion modestly.”
