CoutureCandy.com Reviews

Name: CoutureCandy.com
Address: 4050 W Sunset Rd, Suite H - Dock Door 25, Las Vegas, Nevada
Rating: 3.51

3.5 Rating 284 Reviews

63 %

of reviewers recommend CoutureCandy.com

About CoutureCandy.com:

Couture Candy is a premier online retailer offering a curated selection of high-end fashion from renowned designers. Founded with a passion for luxury and style, Couture Candy aims to provide a seamless shopping experience where customers can discover elegant prom dresses, sophisticated evening dresses, chic mother of the bride attire, and timeless special occasion dresses. Their collection embodies sophistication and glamour, featuring a range of styles and designs to cater to every fashion-forward individual. With a commitment to quality and customer satisfaction, Couture Candy continues to redefine fashion trends and elevate the shopping experience for customers worldwide.

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“Dress was beautiful. The material was great quality and the best dress my daughter has worn. Had an issue with the zipper but it was address by Couture Candy immediately. Very pleased with the purchase and would definitely buy from them again.”

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Posted 1 month ago

“Fast shipping and good communication”

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Posted 1 month ago

“Dealing with this vendor was unbelievably frustrating. Returns were next to impossible and dealing with the so-called support staff was time consuming and difficult. If you have any reservations about doing business with a shady vendor, shop elsewhere.”

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Posted 1 month ago

“Easy to buy. Good information on how to measure for the best size selection. Fast and accurate shipping.”

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Posted 1 month ago

“Dress was very good quality and just as picture, will purchase again”

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Posted 2 months ago

“The pant suit I bought is so beautiful , I love it. I had to get it fixed entirely too long. But when you like something you do it.”

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Posted 2 months ago

“Went to 9 different stores in 3 different states to find a prom dress small enough to fit my daughter. Coture Candy had the dress in stock, in the right size, and it arrived in 4 business days. Will be buying future dresses here!”

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Posted 2 months ago

“So Disappointing! I’m extremely disappointed with this experience. Before placing my order, I carefully reviewed the return policy, which clearly stated that returns are not accepted but exchanges are allowed. I ordered a dress for my engagement party and chose size 4, planning to exchange it for size 2 if it didn’t fit. When the dress arrived, it was too big, so I contacted customer service to request an exchange — only to be told it was a final sale item. At no point during the order process was I informed this was a final sale. The representative told me it became a final sale because I used a $13 discount at checkout — this was never mentioned before purchase. This kind of practice feels misleading. If an item is final sale, it should be clearly labeled on the product page and in the receipt. I feel completely let down and will never order from this site again. Be careful — their policy is not as honest as it seems.”

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Posted 2 months ago

“Horrible horrible experience! I ordered a gown for an upcoming gala and paid for expedited shipping. They shipped it to the wrong address and in the wrong state. I’ve been calling and emailing for four days and they still won’t give me an update on whether or not I’m getting the gown or a refund! I’ll NEVER shop this website again”

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Posted 2 months ago

“This firm is not reputable. Check out their better business bureau rating. Our experience with this company was our worst online shopping experience ever. If you want to avoid getting ripped off, shop elsewhere.”

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Posted 2 months ago

“If I could leave a review with zero stars, I would. I ordered a dress from them hoping it would be perfect for me to wear at my daughter's wedding this year. When I called the support number, the Couture Candy representative was very threatening. Instead of allowing me to return the dress, they offered me a one-time courtesy "rebate" of 15% of my purchase price. When I asked to speak to a manager, they tried to intimidate me by withdrawing the offer. I've never been so disgusted with an online retailer in my life. Avoid Couture Candy at all costs.”

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Posted 2 months ago

“Dress was beautiful but there was a chemical smell that was very overwhelming. It had to air out before wearing it.”

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Posted 2 months ago

“Dress was just as pictured; beautiful and arrived in about 1 week. I am very satisfied with my purchase.”

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Posted 2 months ago

“Don't buy here, if you have a problem with the dress and want to return it you will never get your money back, they will only give you a store credit, buy from reputable stores.”

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Posted 2 months ago

“No one expect to spend 600.00 on a dress that has a return window of 5 days. Some people who are at the Mother of the Bride stage of life are retired and therefore travel with their free time. If the Couture Candy dress arrives when you’re out of town you are stuck with it (unless you want to pay a hefty restocking fee in addition to return shipping.). Do yourself a favor and buy dresses at saks, Bloomingdale’s or Macys for the same price point with much, MUCH better customer service and return policies. Would absolutely NOT recommend Couture Candy. In addition, the dress I purchased is the same size and style and designer as another dress I purchased but it didn’t fit. It felt as if it had been altered.”

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Posted 2 months ago

“My first time ordering a prom dress online. Customer service was great, the dress fit exactly as expected, and it arrived on time. Will definitely shop CoutureCandy again!”

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Posted 2 months ago

“Worst customer service ever. I spoke at length with the associate by phone regarding a problem with my order. The representative was rude and unprofessional. I would not shop here again.”

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Posted 2 months ago

“Coturecandy.com dress website.”

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Posted 2 months ago

“The dress arrived in beautiful condition and great quality!”

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Posted 2 months ago

“Unless you are 100 percent sure that what you are buying will fit, DONOT buy from this company. I purchased a $565. dress for my daughters wedding, I called and spoke with customer service, I was advised to buy the size that I brought and I was told that I could return it if it did not fit. This company will do whatever they can to not accept returns. They go as far as to say you must have it back within 5 days and you cannot use the post office you may only use fed ex or UPS. Well guess what the price was going to be upwards of $100.00 to return it! They also say you must have pictures of the dress and the box you are sending it in attached to the package. This company is unethical, DON'T use them!”

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Posted 2 months ago

CoutureCandy.com is rated 3.5 based on 284 reviews