“Incomplete order delivered - I ordered 3 packs of 4 items and 3 single items were delivered.
Phoned straight away and told additional items would be sent out immediately. 4 weeks later - still no sign. Not answering my emails/ phone service says no one available and online chat unresponsive! Very poor service”
“SCAMMERS DO NOT ORDER!!
Now owned by scammers who will not refund and are breaching consumer rights. You will get no response on the phone and they will just try to offer credit instead of refunds. If you do not accept credit, they will just ignore you and keep your money!”
“Placed an order end of November and it’s not Christmas week and have still not received it. Have only received automatic replies via email and no phone line to speak with anyone. Shall be returning everything”
“I would concur with others that C&C are terrible on all fronts and we will never deal with them again. We purchased a clock that, upon arrival, had both hands hanging loose from the mechanism. A week after reporting it we had heard nothing from C&C and after 5 attempts finally managed to speak to someone on the phone. They said they would send the return procedure for faulty items. When this arrived, it stated we would have to pay £10 for the item to be collected, when on their website it states that faulty items can be returned at no cost. They also wanted photos and videos or a clock that wasn't working. In the end we decided to try and fix it ourselves and avoid the inevitable back and forth and cost of returning the item...given what we read of others' experiences. Oh, and we also found the exact same item available from other online retailers for less than half the price on C&C. Those prices were appropriate to the quality of the item that we purchased. It is just a slick website with cheap tat. NEVER buy from C&C.”
“The products, so far as I am able to judge on what I've purchased, are of good quality, and for the quality, reasonably priced. The end-to-end purchase experience is awful. They cannot seem to enable a basic website transaction, and the customer service team's responsiveness and ownership is mixed at best. Some of the individuals to whom you speak are genuinely engaged in trying to find solutions to problems - problems which any retailer with a competent order fulfilment engine wouldn't create in the first place! - but other agents show little interest in doing more than maintaining basic civility. Sorry to say would not order from them again.”
“Do not shop here. Items will not get delivered. You will spend weeks calling emailing social media. And you will get nowhere.
These clowns went bust and got taken over by crooks. Read the reviews. They are all true.”
“Paid for next day delivery. Finally arrived six days later. Three times I reported this to them. No response at all. Not even a reply, let alone an apology or explanation. Terrible customer service and, essentially, theft.”
“DO NOT shop with Cox and Cox - the customer service is non-existent -absolutely appalling. I have never experienced anything quite like the lack of customer service / help - I have repeatedly requested a refund for an item which was not delivered and continue to be ignored! Absolutely disgusting! Safe to say, I will never buy anything from this Company again. What went right!!”
“Avoid Cox & Cox at All Costs
Ordered a sofa at the beginning of September for over £2,000, and the experience has been appalling from start to finish.
• Product Information: I requested detailed dimensions before purchasing to ensure the sofa would fit. Cox & Cox failed to provide this information, citing either lack of communication with manufacturing or sheer laziness.
• Delivery Delays: Promised a 4-6 week delivery timeline, which stretched to over 10 weeks. Throughout, I received little to no proactive communication. I had to chase repeatedly, only to be met with conflicting updates.
• Delivery Failure: After waiting for months, the delivery was canceled on the day because they decided the sofa wouldn’t fit. No one at Cox & Cox bothered to inform me of this decision.
To make matters worse, after the delivery failure, Cox & Cox tried to push credit notes on me instead of processing the refund I was entitled to. Communication continued to be slow, with long delays between responses and excessive hold times when calling (up to 10 minutes just to get through).
I’ve now been assured that a refund has been processed, but after months of frustration, I will believe it when I see it.
Cox & Cox’s incompetence, lack of transparency, and disregard for customer experience are staggering.
Could not recommend them less. Avoid this company at all costs.”
“Order turned up was in bad condition and looked really tacky
Returned weeks ago and have postage proof but still no refund and so hard to talk to anyone
Use to be fab last time used got a beautiful chair don’t know what’s going on now”
“Abysmal customer service! I'm not sure if Jenna is a bot, or perhaps just very poorly trained, but she seems to have a couple of email templates which she sends out on repeat which bear no relevance to your queries.
No notification of delayed dispatch. Incorrect delivery information given and when they do eventually send you a tracking number, you have to guess the courier!
Unless you have the time to sit and wait for deliveries which never turn up, I really wouldn't bother.”
“Not fit for purpose. XL Rattan faux stag described as suitable for outside, it is very light and flimsy and would just fall over the whole time outside. It is false advertising I had to pay £15 for delivery and £15 for collection which they did not refund.”
“Avoid this company
I placed an order for 4 bar stools on 27.824
They are extremely poor quality , they are unfinished, one stool does not even match the others .
I have really struggled to have the arrange collection & refund. I am awaiting refund
I would recommend avoiding them at all cost”
“They take your money and say item is in stock and then never deliver. Then when you chase or try to get a refund they say item is in the warehouse. Terrible company and service. AVOID or you will lose money.”
“Went to buy a very expensive chest of drawers for around £1300, decided to check online to see if I could find it elsewhere cheaper... and I did, for less than half the price, on various sites. I then checked a few other products and low and behold, every item was about 50% cheaper everywhere else - for the exact same product. How on earth is a company getting away with charging double the price of everyone else?
Avoid this company unless you enjoy getting your pants pulled.”
“Be wary! We placed a £500 order with £60 delivery fee. We were told the item would be delivered on a certain date, but there was an issue and it was returned to the warehouse. I had to keep chasing for an update and the staff were not helpful. The second delivery attempt didn’t even turn up, again I had to chase for an update. When I called to complain they said the item was always out of stock and was never going to be delivered. Morally and ethically wrong and corrupt to lie to consumers. This company take your money and fail to deliver. I’m still trying to get a refund.”
“Utterly awful. We waited numerous months for our table, every time I questioned where it was they said there had been another delay and I had to wait longer but yet on the website it said the table was in stock. When I asked for my money back surprisingly the table was in stock and could be delivered.
The delivery was booked we paid £60 for this. The delivery drivers turned up and said it was too heavy for them and if I helped them carry the table in they would give me £10. As I said no they told me they would therefore take the table back to Birmingham. I said this isn’t acceptable. They then with an attitude dragged the table from the lorry down the stairs through my house damaging the steps outside and the flooring inside. When I raised it with Cox&Cox they said it’s not their responsibility and they don’t offer partial refunds or any refunds but would give me £40 to spend on something else. Unsure why anyone would want to use this company. I would not recommend them if it was the last place on earth. Stay away from them.”
