CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.77

4.8 Rating 877 Reviews

97 %

of reviewers recommend CraftShack.com

Company Reviews

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Metrics

4.8

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

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CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the beer selection and great customer service. Been a customer for a few years and I am very happy. Cheers”

Helpful Report

Posted 5 years ago

Hi Mark, thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 5 years ago

“I absolutely love Craftshack! They are constantly getting in new brews and the selections are awesome! I have purchased around 8 different orders and they arrive in a timely manner and have been packaged well to minimize breakage. The customer service is also quick with responses and resolving issues when they arise. Case in point, they sent me the wrong variation of a brew and I didn’t catch it till 2 days later when I was looking over my bottles and I immediately took pictures and sent an email to them explaining what happened and they apologized and got the right brew sent out to me with my following order. Customer satisfaction all the way from them! I highly recommend Craftshack to anybody that wants to explore a later selection of craft brews that you don’t get around your area, I have even turned friends on to them in the short amount of time I have been using them. The perks are also awesome with getting points placed in your Craftshack wallet for purchases and reviews and they can go towards saving money on shipping! It’s a win/win for everybody!”

Helpful Report

Posted 5 years ago

Thank you Jeff for taking the time to share about your experience. It is wonderful to hear that you were satisfied with our customer service team and we were able to provide you with the excellent experience that we strive to provide all our customers. Thank you for choosing CraftShack, we are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 5 years ago

“Great selection, easy to find other beers I can get locally and pkg shipping is excellent”

Helpful Report

Posted 5 years ago

Thank you David for your 5-star review! We take pride in our ever growing collection and glad you are able to purchase beers you can't get locally! If there's anything you need, please know we're always a phone call or email away. Hope to see you again soon!

Posted 5 years ago

“My experience with Craftshack has been outstanding!They offer a wide variety of craft beers that ordinarily,would not be accessible by me.The turnaround from ordering to delivery is fast and efficient. If you are a craft beer fan,I highly recommend this service!”

Helpful Report

Posted 5 years ago

Hi Mark, thank you for the positive review! We are grateful to have you as a customer! If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 5 years ago

“Craftshack is my go-to to feed my “IPA addiction” for beers that aren’t distributed in my state. Pricing is competitive; and they pack well and ship quickly. Customer service is an A+ should you need to reach out to them for any reason. They also sell a variety of other spirits. Highly recommended.”

Helpful Report

Posted 5 years ago

Thank you for sharing this great review! We are thrilled that you still get to enjoy your favorite IPA's and are privileged to have you as a customer. Thank you for choosing CraftShack and look forward to your next order. Cheers!

Posted 5 years ago

“I can get beers here that I can’t in the region that I live in.... quite nice to be able to try new beers out and get some old favorites as well.”

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Posted 5 years ago

“Super fast delivery. Fantastic selection of beers.”

Helpful Report

Posted 5 years ago

“Great selection, reasonable prices, a bit slow at times on the shipping, but online help is second to none. So happy that I found them.”

Helpful Report

Posted 5 years ago

“Thanks Craftshack for the opportunity to try some beers I would never otherwise have the chance to enjoy. Appreciate your flat-rate shipping options. See something you like? You can trust these guys to get it to you quickly and safely!”

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Posted 5 years ago

“These guys always have a great selection.”

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Posted 5 years ago

Thank you so much for your 5-star review, we hugely appreciate it! If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 5 years ago

“Always amazing beers sent to me very quickly. Will continue to order regularly.”

Helpful Report

Posted 5 years ago

“EXCEPTIONAL PRODUCTS, WIDE VARIETY, FAST SERVICE, GREAT WEBSITE”

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Posted 5 years ago

“Great delivery. Love the beer. Wish they had more 6 pack and 12 pack options with certain beers.”

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Posted 5 years ago

“Simply awesome experience each time!”

Helpful Report

Posted 5 years ago

Thank you so much for your 5-star review! We're happy to hear that you found our service positive. If there's anything you need, please know we're always a phone call away. Hope to see you again soon. Cheers!

Posted 5 years ago

“Excellent selection and timely notifications. Not only do they have some of the best beer available, they frequently obtain additional stock after the initial inventory sells out. And as important, their packaging process is top notch. The bottles are well protected and I have never experienced an issue with any of my several orders, well done team! In closing, thank you for bringing rare beer and beer not available in my area to my doorstep.”

Helpful Report

Posted 5 years ago

Thank you for the 5-star review! We're happy to hear that your buying and shipping experience was positive without any errors. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 5 years ago

“Great selection of tasty beer that I can't find in town. Shipped quickly and well packed as well. Five stars!”

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Posted 5 years ago

“Excellent rotating selection of beers”

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Posted 5 years ago

“Hello there, I never write reviews - good or bad but had to tell you how great you are! The wife and I were recently in Alaska and although not a beer drinker she fell in love with Alaskan Amber. Near impossible to find on the east coast until I found your company. You made it easy to order, didn't charge shipping and kept me informed of the delivery process the entire time. Just got it today and even though it came across the country it took less than a week and had no damage due to the incredible packaging! Her eyes will light up and her taste buds satisfied when I give it to her. Thanks again for a job well done - 5 STARS for you!!! Bill in New Jersey”

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Posted 6 years ago

“Expansive selection of items that can’t be found without a local distributor. Shipping cost is the only down side.”

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Posted 6 years ago

“Recently purchased oh fudge from prairie and was pleasantly surprised to find the cardboard case box with the beer shipment! Now I can store the beer properly in the original container”

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Posted 6 years ago

CraftShack.com is rated 4.8 based on 877 reviews