CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.77

4.8 Rating 877 Reviews

97 %

of reviewers recommend CraftShack.com

Company Reviews

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Metrics

4.8

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

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CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Craftshack is a unique provider of craft beers with lots of interesting choices. They also sell liquor. Their delivery turnarounds have generally been good —But—the lockdown has hampered everyone. Great business, supporting small brewers ... nice job.”

Helpful Report

Posted 5 years ago

Thank you for the 5-star rating and your loyalty. We are so glad to hear you enjoy our selection and apologize for slower than usual service you may have recently experienced, things have been busier than usual due to the pandemic, however, our small but mighty team have adjusted very quickly with the heavy volume, so next time you visit us, we assure you you will experience a faster fulfillment time. We hope to see you again soon! Cheers

Posted 5 years ago

“Great beer selection and secured shipping. I highly recommend!”

Helpful Report

Posted 5 years ago

Thank you for the 5-star rating. We're so glad to see that you are satisfied with our delivery service and look forward to serving you again in the near future. Cheers

Posted 5 years ago

“EXCELLENT SITE, PRODUCT CHOICES EXTENSIVE, SHIPPING IS PROMPT AND SAFELY PACKAGED”

Helpful Report

Posted 5 years ago

Thank you so much for your review, John! We are glad to see that our service met your expectation. We hope to serve you again soon Cheers!

Posted 5 years ago

“Great quick service!”

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Posted 5 years ago

Thank you so much for your review, Annie! We are glad to see that our service met your expectation. We hope to serve you again soon Cheers!

Posted 5 years ago

“Amazing selection!!!! I've found some of my new favorite beers on this site! Reccomend to ANY connesuiers!!”

Helpful Report

Posted 5 years ago

Hi Jessica, we appreciate you taking the time to leave us a review. It's awesome to see that you found your favorite beer and that our service met your expectation. We are privileged to have you as one of our customers and look forward to your next order! Cheers

Posted 5 years ago

“Decent selection of brews and great customer service that's delivered in a timely way”

Helpful Report

Posted 5 years ago

Thank you so much for your 5-star review, we hugely appreciate it. If there's anything you need, please know we're always a phone call or email away. Hope to see you again soon! Cheers

Posted 5 years ago

“Got many beers I would have not been able to get any other way.”

Helpful Report

Posted 5 years ago

Thank you so much for the 5-star review! We are glad to see you can enjoy products you may not get to try locally, and privileged to have you as a customer. We look forward to serving you again soon. Cheers!

Posted 5 years ago

“Craftshack is a great way to find rare craft beers. Ive ordered from them 5 or 6 times now and havent been disappointed. Even better they offer a rewards system for purchases, reviews and other things. Points can be turned into vouchers to use towards a purchase. Definitely useful if you earn enough points. I would definitely recommend craftshack”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to leave us an amazing 5-star review! We are so glad to see you can enjoy the rare products you may not get to try locally and that you are enjoying our rewards program! Your review means a lot to us and we look forward to serving you again soon. Cheers!

Posted 5 years ago

“Fast shipping! All beer which are in listing always available.”

Helpful Report

Posted 5 years ago

Thank you for your 5-star rating. We're so glad to see that you are satisfied with our services. Enjoy your brews and please come visit us again soon. Cheers!

Posted 5 years ago

“Great way to get some hard to find brews. Quick delivery and fresh beer. I highly recommend and will continue to be a customer.”

CraftShack.com 5 star review on 5th June 2020

Helpful Report

Posted 5 years ago

We appreciate you taking the time to leave us a 5-star review! We're happy to have you as one of our customers. If there's anything you need, please know we're always a phone call away. We hope to serve you again soon. Cheers!

Posted 5 years ago

“Because of the wretched state I am residing in, there are some excellent beers that are not available locally. CraftShack has been a terrific source for me. Keep up the good work.”

Helpful Report

Posted 5 years ago

Thank you for the 5-star rating and your loyalty. We are so glad to hear you can still enjoy products you may not get to try locally and look forward to serving you again in the near future. Cheers

Posted 5 years ago

“Craftshack continues to provide access to a wide selection of beers at relatively affordable price points. Products are always packaged neatly and shipped when conditions permit. Customer service has always been spot on and ensures that my shopping experience is easy and understandable, even when I miss the fine print.”

Helpful Report

Posted 5 years ago

Thank you for much for your 5-star review! We're happy to see that your buying experience was positive and that you are satisfied with our service. We hope to serve you again soon Cheers!

Posted 5 years ago

“Awesome service. Two 12 packs of Alaskan Amber, unavailable in NY, came within a week that included a holiday. All in perfect condition, meticulously packed. There is an awesome selection at great prices, and Craftshack responds to emails quickly and efficiently. Picture perfect business. Thank you!”

Helpful Report

Posted 5 years ago

Thank you for the 5-star review! We are glad that you had a satisfying experience with our service and that delivery went smoothly! Thank you for your business! If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 5 years ago

“I’ve used their service now for almost 2 years and have never had a single problem with filling. Shipping has changed but that’s my State’s changes. I hope they can resolve that issue soon”

Helpful Report

Posted 5 years ago

Hi Frank, we appreciate you taking the time to leave us a review. We take pride in helping our customers get some high demand items that they cannot get locally and are privileged to have you as one of our customers. Thank you for your business! If there's anything you need, please know we're always a phone call or email away. Cheers!

Posted 5 years ago

“Great for hard to find varieties”

Helpful Report

Posted 5 years ago

Thank you so much for your 5-star review and positive words, we hugely appreciate it. If there's anything you need, please know we're always a phone call or email away. Hope to see you again soon! Cheers!

Posted 5 years ago

“Inventory is kept up to date. Great delivery tracking information. Everything comes well packaged.”

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Posted 5 years ago

Thank you so much for your review, Jerry! We are glad to see that our service met your expectation. We hope to serve you again soon. Cheers!

Posted 5 years ago

“I've had 3 orders this year with Craftshack and I'm a fan. 100% accuracy on each order. Packed very well and no damage from shipping. Speed from order to delivery is good. Responsive customer service: each time I've contacted them I've had my questions answered in a timely fashion. I really enjoy having access to beers that I otherwise would have to plan a vacation around to try! I am and will continue to be a repeat customer.”

Helpful Report

Posted 5 years ago

Hi Bryan, we appreciate you taking the time to leave us a review. It's awesome to see that our service met your expectation and that your buying was positive without any errors. We are privileged to have you as one of our customers and look forward to your next order! Cheers

Posted 5 years ago

“Fast, dependable, fresh new items and speedy service.”

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Posted 5 years ago

Thank you for your 5-star rating and loyalty. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 5 years ago

“CraftShack-com is THE site if you are a Beer Enthusiast. They have a wide and ever changing selection of beer (as well as spirits). The site itself is clean and easy to navigate. Packaging is just shy of phenomenal and shipping is always quick and timely. The best part is that CraftShack-com gives you access to some of the most sought after beers on the planet. Beer that you would normally not have access to is now just a click away. I love bringing out these rare beers and sharing them with my friends, the look of astonishment on their faces is priceless. Thank you CraftShack-com for all you do, you most certainly do it well.”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to leave us an amazing 5-star review! We are so glad to see you can enjoy products you may not get to try locally, and that you can share it with your friends. Your review means a lot to us and we look forward to serving you again soon. Cheers!

Posted 5 years ago

“Craftshack is a great service for those of us who live in states that don't always have access to the rarer beers from around the world. Prices are good and the shipping costs are fair. Thanks Craftshack!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We're so glad to see that you are satisfied with our service and look forward to serving you again in the near future. Cheers!

Posted 5 years ago

CraftShack.com is rated 4.8 based on 877 reviews