“Just now
WARNING Do not use!!
WARNING Do not use!!! An agreement has been taken for furniture that hasn’t been received. 12 months in no furniture and over £2200 spent and still a credit agreement for £3000 outstanding... avoid at all cost they will not even liaise properly with the ombudsman”
“Rang to change direct debit from £520 to £120. Advisor did not advise that there was a delay of 20 working days (later confirmed by another advisor when I rang to complain as they listened to the recording). We paid in £400 to top up the additional £120 but as mentioned the original direct debit was still active and therefore we unwittingly ended up paying in £920. Rang to complain as above, promised it’d be resolved, we’d receive our £520 back within 5 working days and got £20 compensation. 3 weeks later still no refund, needed to ring again. Apparently it’s not been actioned. No doubt I’ll be ringing again in a week or so time.”
“Lousy company lousy management JUST look at the reviews here so l am not alone.They play around with your credit limits and never answer emails .Hope they will go the way of the dinosaur. Badly run and no one answers emails till the Financial Conduct Authority gets involved.Then they find some poor apologitic sap that simply says sorry but the problem does get fixed.Pitty u have to waste all this time anyway best not to deal with them.”
“Poor attitude from staff with a very poor contact process. One agent on the phone asked me to call to check a payment which they lost in the system had cleared. I told them they have my number. Tbe response i got confirmed was "we only contact you to chase money" poor customer service and a greedy profit driven organisation. Avoid at all costs.”
